WonderDays Anmeldelser 460

Excellent and friendly service from Lizzie at WonderDays, a credit to the company.

Lizzie helped me to exchange my voucher and the process was straight forward. She was very polite and helped solved my issue straight away.

Needed help with extension of voucher and Lizzie was very quick to respond and helpful

Arrived on the day, easy signing in experience.
I had booked 5 cars to drive and had 5 different instructors and I have to say every one of them was superb, giving information on when to accelerate, when to brake and when to lift off the brake going into the corners, didn't have to wait too long for any of the cars. Definitely recommend this experience

Friendly bloke who took time to show how everything worked . My husband loved it , great set up , very life like . Even gave us some history on the spitfire itself.

I spoke with LIZZIE via email, and what a diamond! It was a last minute birthday gift, and it was confusing with when to purchase dates, what was available ect, she answered everything quickly, and made it very clear!

I chased a delivery that was overdue as I paid for an express service. I was lucky enough to get a response from Lizzie who was amazing. The gift was for my son in laws birthday the following day! Not only did she credit the charge but she got a replacement sent out the same day for delivery by 1pm the next day which did arrive. Therefore in time to give the gift. I did let Lizzie know and she was genuinely pleased and even wished my son in law a happy birthday!! Because of her I will definitely be using Wonderdays again.
I just hope my son in law and grandson enjoy their helicopter ride 🚁🚁🚁

Lizzie M made my experience amazing thanks to her prompt support ! Many thanks

Lizzie was thoughtful kind and knowledgeable. I felt valued and have nothing but praise. Well done!

Was struggling to book so called wonderdays and without hesitation they booked and helped me make this day amazing for my boys. Five star service all tge way

Absolutely amazing 12 year old son loved it! Staff are polite and fun! Would highly recommend

We had the best day. The river boat trip was perfect very scenic we got commentary on the return which was really good. Then we had our afternoon tea, this was amazing, the food was perfect, that much we brought some home with us. Would highly recommend

Great customer service! Thank you!

Lizzie in customer service was brilliant, I made a mistake when ordering a voucher and lizzie sorted it out quickly and without any issue - definitely 5 out of 5 stars from me - would recommend buying from wonderdays (ask for Lizzie)

We had booked 5 supercars. It does state that there can be changes and they cannot guarantee the cars you book will be available on the day. However, only 1 of the 5 cars we booked were available. All the rest apparently had mechanical faults. The child had to pick other cars which were nowhere near as good as the ones that were he had wanted - such as the fast & furious car, police car and lamborghini huracan. The driving experience was at MOD, Woodbridge and the first thing you see when you park is a big sign warning you of asbestos. You then go into a large hanger to sign in and wait for the cars and between cars (presumably breathing in asbestos?). Later in the afternoon, the huracan was being driven on the track. I asked about this as it was one of the cars taken off the child's list earlier as it was not available. A very rude member of staff told me it was unavailable at the time but now it is available but that if the child wanted to drive in it we would have to pay extra. I said that surely the car should have been offered to him when it became available as he had booked it. I said that I had heard many people complaining as they were leaving and he said 'I don't think so'.
So my review is....... you will get to drive fast cars round a track and this is why I have given it 3 stars. It is expensive and it will cost you more on the day as they will try to upsell you as you book in and the photos and videos at the end are around £60 more. There was also a compulsory £3 parking charge when you arrive. There is a lot of standing around waiting in a hanger with portaloos and a burger van. I very much doubt they get repeat customers which is why they are not concerned by the way they talk to people - just that man though, the young man doing the photos was great. If you are desperate to drive fast cars this is your place. If you are set on the particular cars, don't bother.

I phoned to get help with a gift i had purchased for my son I had ordered it for two people but the ticket just said one.
The lady who took my call was very polite and easy to talk to and in no time at all managed to rectify my query without any problems at all.
I would definitely recommend and i will have no problem in using this company again in the future.

Lizzie helped me so much, answered all my questions. Very nice person! Thank you

I chose express delivery, however the voucher arrived 4 days after placing the order. There was no estimated delivery date or tracking information provided, which made it unclear when it would arrive.
Additionally, the personalised message I submitted (and received confirmation for) was printed incorrectly – many letters were replaced with question marks, making the birthday message unreadable.
Overall, this was disappointing, especially as it was meant to be a gift.

Very good after sales service.
I received a voucher as gift. When it came to activating it, I had an error due to the email I provided not being recognised. I submitted a request via the contact form and had an email back within the hour informing me that they had fixed my problem and I was then able to continue and make a booking.

I wrote an email to see if I could get my voucher extended - I received excellent service from Nat who sorted it out for me without delay - I was impressed by the helpful cheerful response and immediacy of the reply. Many thanks