Wicks Anmeldelser 283

I always get 10% trade discount. Thank you

Avoid. Avoid. The worst bathroom fitters I’ve ever experienced. My bathroom was fitted 8 months ago and it’s still not completed. We were waiting for some remedial work, the guy came to do this and then broke my toilet which leaked into my dining room and kitchen. Wicks advised me to get an emergency plumber as there was nothing they could do. Wicks came out to do the second round of remedial works for the guy to look at it and decide he didn’t want to do the job. We rang wicks and they said they’d be in touch with a few days. It’s been almost a year and my bathroom is still unfinished. Very little contact and updates. Only responded with email templates when chased. Worst company ever. We’re passed from team to team with no resolution.

We had the pleasure of meeting Neil Gregory at the Blackpool Branch of Wickes on Preston New Road, and the experience was exceptional from start to finish. From our initial conversation about the kitchen project, Neil stood out for his calm demeanor, attentiveness, and genuine interest in understanding our needs. He provided thoughtful, expert advice and crafted a kitchen design that far surpassed our expectations.

Throughout the entire process, Neil was consistently professional, approachable, and incredibly helpful. His expertise and dedication made the entire experience smooth and stress-free. We are truly grateful for his outstanding service and wholeheartedly recommend him!
Warm regards, Sean Hoffman & Jane Bennett.

Sam at ‘ Newport ‘ Wickes’ Professional and extremely helpful! Thank you very much A first class service!

From our initial visit to Bedford Wicks store to all work being completed we found everyone involved helpful and professional.
Mel's kitchen design was brought to life by Simon and his team. We are very happy customers .

We.used wickes and their fitter for anew kitchen.absolutely shocking from start to finish.we had fridges that were delivered damaged we received around 10 different deliveries for a single kitchen so.we.had to.make sure we were always in.The fitter stripped out the old kitchen.he then atrted fitting the kitchen which was not going to.well he then called me Mr fussy pants for not accepting his shoddy work.He then relieved information that his last customer was not happy with his work and he wasn't going to be paid by wickes.He then had a break down in my house swearing and ranting,he then came back the next day drunk packed up all his tools and left us with no kitchen.at the begging of the 6 week school holiday we had a 2 year old and a 9 year old to try and cook for with literally no kitchen.it took about 8 weeks to be allocated anew fitter and his work.wasnt great either but after 3 months with no kitchen we jumped at the chance of just having running water again.All in all ashocking experience from start to finish the prints are sub standard the fitters are cowboys and the customer after care is next to none and the warrantys you get are as reliable as the labour party I have vowed never to step foot in a wickes again shocking company avoid at all costs.

Ordered new Bespoke Kitchen from Wickes in Hailsham. Vikki was our designer. We had a home visit when she took measurements and sent us her kitchen plan later the same day. We were very impressed with her design and ordered everything as she had planned with delivery and fitting fixed for mid June. Ordered paint and tiles to be delivered seperately. They arrived on time and were well packaged. A bit of a hiccup with delivery of kitchen units and appliances, but Customer Services used courier service to get them to us with minumum of delay. Nothing was broken or missing. Our fitter Steve, arranged for re-plastering of walls and for essential electricial works. He carried out plumbing, tiling and fitting himself. The experience of having a fitted kitchen is always daunting, but this project ended up going smoothly, with all work completed within time scale planned. All concerned were extremely polite, helpful and worked without any fuss and we are now enjoying using our new kitchen.

Recently bought a kitchen from Wickes Northallerton. Damage issues and bits missing. Contacted Customer Services. Ha... what Customer Service.? No replies No help... Went into Store and spoke to Zoe,Tree,Jennifer and Jorden who were a massive help and eventually sorted out our problems. Can't thank them enough for all their help but Customer Services need a shake up. NORTHALLERTON STAFF....THANK YOU SO MUCH

Ordered 4 tins of Ducksback wood treatment that was on offer to be delivered to my cottage in the far north of Scotland in Caithness. It was delivered when they said it would be and was packed properly for transit. Even with the delivery charge it was an excellent price. Very happy.

I will remove this if they get this sorted emailed been on chat an no help very slow reply then no reply for days an calls get cut off trying to sort a shed that is damaged an tgey have been no help worst customer service I have ever dealt with I need to order a new shed but it will be a different company as I can't even get the shed that's damaged dealt with been complaining for weeks an response wS a week ago saying be back in touch when they have info of the store an never did

If I could give below the one star option I would. It’s been one of the worst experiences of my life. Shocking company to deal with. They won’t speak directly to you, return your calls or emails and when you finally get to speak to an area manager they say all the right things to your face and then are never seen again. I am now 5 months into a small bathroom fit and trust me I am having to fight to get this resolved, as they don’t seem to be able to answer the problems I have raised. Needless to say i am still sharing my small lounge with a bathroom suite! and getting nowhere. You have been warned. Have a look on FB group “wicks kitchen/bathroom horror” and read more examples of how the company treats its paying customers. It’s such a shame as it doesn’t need to be like this, all they need to do is care.

We ordered 14 cupboard handles with a big order for two bathrooms. We paid for them. Never received them. They then sent another option via email, we received them but they are unsuitable and only 8 and now they refuse to exchange for something else. They say THEY DO NOT ACCEPT RETURNS OR EXHANGES. My advice is not to use Wicks.

Visited Warrington Wickes to collect a pre ordered piece of timber. It was warped along its length and width. A member of staff invited me to get another but there was only one like piece. It was also warped - though not as bad as the first.

I complained to customer services by Email. I eventually managed to get them to raise it within the organisation as I complained reserving poor quality goods for a store collection was really poor customer service. I am not convinced from my Email exchanges they will do anything but time will tell.

I would say to anyone in a similar situation to kick up a fuss.

I can't recommend Wickes kitchen Bridgwater enough Ben was amazing designing my kitchen it was a hard one to design but his experience was fantastic can't wait to have it fitted x

I went to them for a kitchen, took them nearly 2 years to complete and at 8 years the units are failing, I had a 10 year warranty and now they say it was 5 years, totally unacceptable and shoddy workmanship.

DO NOT EVER go with Wickes. Buying a kitchen is supposed to be a pleasant and happy experience. NOT stressful and upsetting.
This is my 3rd review as no one helps to resolve the issues.
Submitted an official complaint 6 days ago after numerous issues and still no one has got back to me and a response is promised within 2 days. Then on Friday I called and was promised by email so I have all the proof a response by 4pm yesterday and surprise surprise I haven’t.
I’m now going to consumer rights.
Order number: 661969729

Lovely helpful staff good price for fence paint However the invite to complete a survey on line via your till receipt Doez not appear to be working

Having recently got a new kitchen from wicks in Dumfries, Andrea came out and planned it perfectly for what we wanted, we had one small hitch but she was on it straight away and it was sorted no problem. Would highly recommend her , thanks again

I went in looking for wire cutters after looking and not seeing them there were two members chatting ar the help desk so asked them, they said it was down there so had another look still didn't c any after about 10 mins of looking I gave up and went to B n Q who were very helpful and actually took me to them. Maybe if I was spending more they would prob of helped very dissapointed in your staff

No response to my enquiry other than hopeless automatic responses. Never dealing with this lot again.