Wicks Anmeldelser 283

I returned faulty goods 3 times it cost me at least 20pounds fuel I had to be passed from 1 staff to another before my money was refunded cheap and nasty goods

Started kitchen went to wickes in crewe to purchase our new kitchen furniture cupboards
Lady kindly informed us we would have to order online in store , so we did paid in full
2 days later Dx delivered 3 out of 4 cupboards 2 were smashed and broken & the 600 draw unit has never even arrived...Shocking experience still not had cupboards.. do not even think of buying a wickes kitchen

Kitchen appointment cancelled last minute, told they don't come out weekends. Appalling customer service, interrogated on the phone to see if I'm a serious buyer then offered a Saturday appointment for a week later. This put me off, going to an independent shop now for my kitchen.

Doesn't even warrant 1 star. I paid in full for a kitchen early July and thanks to the fitter messing up the laminate worktop, I still don't have a properly finished work top. There are chunks out of my plaster wall. Wickes 'Customer experience ' say they can't do anything about it because the fitter during, I think the second visit said if I didn't sign a completion form he wouldn't get paid ' but don't worry I'll fix it'. What a trusting mug I am, he came back and fixed it to a really shoddy standard. I'm upset to say the very least. I'm appalled at Wickes. I don't know where to turn to get my kitchen up to a reasonable standard. I'm a 75 year old pensioner living alone. They've directed me to the Ombudsman...more stress, sleepless nights and wasted time that I don't have filling in forms for what?? Wickes incompetence and lack of care and empathy knows no bounds.

Horrible customer service for return collection. They employ Dx who are worse than them. Have had collection cancelled 3 times with no notifcationz
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We recently had a kitchen planned and installed by Wicks St.Albans. The kitchen designer Anthony Garnett was very professional with a friendly manner.We placed the order on November 7th and we had completion by December 13th which was great for Xmas.
We did had a few problems with 3 appliances not on the original delivery.However Anthony sorted it out very swiftly and this did not affect the installation.
Re. Instalation - your Fitter Liviu Taga was excellent, worked long hours very hard and had an eye for attention to detail.
We are very pleased with our new kitchen and we would recommend Wicks for kitchens

I had a kitchen installed by Wickes in September, and the experience has been frustrating and disappointing. The hood was installed in recirculation mode, venting into a closed cupboard, causing severe issues like excessive humidity (over 85% after cooking), heat build-up, and poor air quality, which is particularly concerning as I have a baby.

Despite an existing external vent that could have been used, Wickes chose not to connect the hood to it, leaving me with an unsuitable and dysfunctional setup. Since raising this issue in early November, I have contacted Wickes multiple times, yet I’ve received no concrete response or action to resolve the problem. Their only suggestion was to add carbon filters—a completely inadequate fix that ignores the root issue.

It’s unacceptable that after repeated attempts to escalate, Wickes has failed to take responsibility for their poor installation or offer a proper solution. For the amount I paid, this lack of aftercare is shocking. Future customers should beware if they expect professionalism or accountability from Wickes.

Thank you so much to Wicks Slough for your community project support. We are a small school charity and thanks to a kind donation we have been able to get the roof of our shed repaired saving all our things we use for fundraising.
We just had or Christmas Fair using all our dry prizes

You need to sorted out youre delivery .People leaves it by the building door and they says they are sub contractor they cant bring upstairs. Had to pay money someone so they can bring upstairs. I have disability.
For return you need to pay back money too depends how heavy item.

I cant buy anything from you again.

Following on from my review yesterday where I purchased a 75mm brush for £13.50 assuming it would be excellent quality but it isn't and the bristles are falling out I have had a reply from Wickes Customer Services by e mail saying I can return to the store if I have my receipt and the receipt is not more than 30 days old and to return the product in its original packaging.
How can I return in original packaging as I have used the brush to know the bristles are falling out!
Under the sale of goods act 1979 sections 12 and 14 as amended 1994 this brush is neither fit for purpose or of merchantable quality, further more under this act I can claim reasonable expenses in connection with thereby if I return to store as they suggest as can't help as not online.
I am not a driver, nor have access to a car and have disability.
Obviously these onanists are not bothered about their customers and will not bothered replying this time.
B & Q and Homebase fair superior customer focused organisations in my opinion.

Ordered a kitchen from wickes, the fitting of the kitchen was delayed due to damp being discovered once the old kitchen was removed.

Substantial works were needed to resolve the damp issues thus meaning the fitting of the new wickes kitchen was delayed as additional works were needed to be done to the roof, brickwork and plastering.

I checked the kitchen and built up the units ahead of instalation, however I failed to check all the unit doors, all the unit end panels and all the cornice and plinth.

As it stands £70 of cornice was never delivered, a larder unit end panel at £95 damaged and a larder unit door damaged at £76.
Also we have been sent and charged for two additional wall unit doors at £59 each as the matching doors had a longer delivery time (which wouldn't have made a difference to us).

Total amount £359.

Wickes customer service has sent me one email refusing the missing and damaged items as the kitchen is out of the 30 day returns period and then closed the matter, wishing me to have a nice day.

As a self employed joiner of 20 years who has used wickes many times in the past I will now be using one of their many competitors.

Same kitchen was a very similar price from Howdens but unfortunately I decided on wickes, I will advise any future client to not make any large purchases from wickes as their customer service and returns policy is not suitable for above small DIY projects.

Paid for a kitchen on 6th October 2024, after speaking with customer services at least 10 times, the local Wickes manager at least 3 times, sending 5 emails to customer relations and having over 20 texts from Wickes delivery company, the issue has still not been sorted and I have not had a refund, they are ignoring my emails by just sending their generic 'we aim to contact you within 2 days' Abysmal service and I really don't know what to do next in order for them to give me my refund.

From our initial consultation with Michael Girscher to the work being done by DB Projects Ltd everything was very efficient and ran smoothly. The workmen worked hard to get a good result and were friendly and polite.
We were extremely pleased with the result.

Made an appointment to have a new kitchen with Wickes Sunderland and they didn't turn up to the appointment even though they had confirmed it.

Even more annoying was that I rang the store 5 times during the hour long appointment time to check they were on their way to have my call dropped and go unanswered every time - 3 times by their kitchen planning department and 2 times by the general number.

If that is the level of service they give their customers, think I had a lucky escape!

Dreadful DO NOT TRUST THEM. Save your cash and find an honest company to purchase a bathroom provider and fitter from. I paid £13000.00 for my bathroom (excluding tiles) plus over £2000 for a recommended fitter by Wickes but the shower has leaked through my kitchen ceiling several times now over 12 months or more. The installer has been around and has attempted to rectify the problem but to no avail. They have had to take parts of my kitchen ceiling down to try to rectify the problem, as the bathroom floor is tiled. Just an absolute nightmare 😫

Bought a bag of rock salt opened bag at home rock salt was soaking wet I had to throw it away bought from bletchley Milton Keynes wicks

We were looking at ordering a new kitchen, looked at the usual reviews and decided to have a look at Wickes. On meeting the designer in the Wallsend branch I mentioned we'd seen bad reviews for Wren, B and Q and a few other and wanted to have a look at Wickes. She stated that while we would also see bad reviews for Wickes, it's the way they deal with any issues that sets them apart.

This was complete rubbish.

While you are allocated a customer services rep, they are useless. We had issues with things missed from the order, things taken from the order and other things which set the fitter back. There's nobody there with you 'every step of the way' like they promise. If you ever need to contact customer services they offer no help at all, regularly don't back to you and act like you should be happy to have to wait in for parts they've missed.

I had to take five (5) days off work in total to wait in for deliveries that Wickes don't consult you on as well taking time off for a kitchen fitter to come out a fourth week for kitchen that should've taken two.

When you complain about all the inconvenience you get told they'll put together a 'compensation package' offer. Mine was £100 which they felt was fair and justified for all the inconvenience I encountered. As this was around 0.5% of what I'd spent on the kitchen, I told them to keep it.

Honestly, you can expect things to go wrong with a new kitchen installation. Go somewhere where they'll actually take an interest in these things, not just expect you to put up with whatever mistakes are made.

They sell countertops from bad brands who don't deliver when they state they will meaning planned work can't go ahead, they have shocking reviews so confused why you'd work with a company like that? No wonder your stores are shutting Down left and right, wish I'd of gone through B&Q instead

Poor poor poor had kitchen fitted in march falling to pieces still waiting for Wickes to send people out to put right worst company ever dealt with

Ordered coving plus 2 tubes of adhesive. Informed driver there should be 2 adhesives he said I only deliver. Contacted customer service by phone you have 5 options you then have another 5 options lo and behold another 3 options finally got to speak. Explained one adhesive missing as package open. He stated I will put you on hold whilst I complete a form then I will ask you to send a picture and they will take it up with delivery company. This tube of adhesive cost £2.50. I paid I expect it to be delivered not to then have to jump through hoops to get the £2.50 refunded. Never known anything like it. Told them to keep the £2.50 as obviously wicke’s need is greater than mine. That approach I’m afraid means that with the rest of the work I need to do has cost them hundreds as I will now go somewhere else for my materials