Waterpik UK Anmeldelser 

My waterpik , still in warranty, has gone wrong. I could not get the online warranty form to work so I then tried sending them an email using the email listed on their site. This email does not work.
We are not in the UK to phone them so it will be difficult to sort this out before the warranty runs out.
What sort of company makes it this difficult to contact them with problems downloading online and incorrect email addresses?

My wife bought a Waterpik which she was very pleased with. Unfortunately it stopped working in just under a year. I contacted the company and they were very helpful (I provided a receipt and order number) and did not have my model in stock (they said it would be 4 or 5 weeks) so they sent me a much higher priced model. Excellent customer service and obviously a very happy wife. These flosser, incidentally, are excellent and very effective. Thank you😌

I just purchase a water pik combination package of a plug in ultra plus and a corldess pearl model. On page 9 i read that when the battery inside this unit no longer holds a charge, customers are forced to throw out the unit and buy a new one,. There is a name for that. It's called planned obsolecense. I recommend that you DO NOT buy this product from Waterpik.
Such decision are the only way consumers have any effect of how corporations choose to do business.

That decision qualifies them as a money hound. I cleaned up my characterization of Waterpik so that this review might pass editorial review.

I wanted to buy some replacement tip for my WaterPik, but their confusing and badly designed online store didn't list any as being compatible with my flosser. I phoned customer services and was told which tips to order. I pointed out these weren't listed as being compatible with my flosser, but told "they will fit, our website is out of date and we're having it updated". The tips arrived and are incompatible. Grrr. Painful process trying to order from them and customer services are a joke. Avoid this dodgy company.

Bought the WF-10UK water flosser from Argos, but the product broke down in less than 1 year of infrequent use. The motor inside would just hum and do nothing else.

The product itself suffers from other major design flaws too, such as the battery charger having bad contact and disconnecting constantly. As well as the water bottle being way too small, requiring multiple refills for a single wash. The product frame itself has too many crevices and odd angles, making it difficult to clean without specialised tools.

Literally any other brand would do a better job. Never try this company again. Just a waste of money and an irritating experience. You would regret if you bought it!!

Bought a new water pik and noticed that there was no cover on the charging point! On my old version the cover came off and the connectors became wet and corroded and hence wouldn’t charge! I emailed water pik a week ago and to date no response! If this is their intention not to cover the charging point then this is definitely a bad design change !!

I have been using waterpik for quite a few years and have been very happy with them, that is up until last December.
I was travelling by ship to New York when the waterpik battery run down. I had forgotten the charger! On reaching NY l bought a new Waterpik WP-360W which worked perfectly well for 8 months, the on/off button stopped working and the battery wouldn't hold a charge at all.
Not to worry, contacted Waterpik, in England, and explained what had happened. They said they couldn't help as l had bought it in New York, l provided them with a receipt proving it was still under warranty but the said they couldn't help.
Not very good 'customer relations', I bought a new flosser yesterday but not a Waterpik!

After 2 months the flosser broke and when I contacted Water Pik they where not helpful and provided no support to resolve the issue

I wouldn’t recommend them

My Waterpik battery deteriorated before warranty expired. I filled out the form on Waterpik website and customer support was very understanding. After a few emails I was sent a new unit. It was so easy to deal with Waterpik and so quick. I can’t believe I put aside getting in touch for so long. I absolutely love their water flosser especially during my journey with wearing teeth braces. Thank you so much for your great customer service! (Waterpik must have improved greatly based on older reviews).

Very happy with my Waterpik flosser - used daily. But the device failed (did not charge) half-way through the 2-year warranty. Customer service was excellent. Received a new flosser within 5 days. Have taken off one star for poor engineering/parts quality.

The Waterpik itself is great - seems so much more effective and, once you get used to it, easier than flossing. My Dental Hygienist immediately noticed and commented on the difference in the condition of my teeth and gums, asking what I was doing differently.

Unfortunately my Waterpik stopped working after 10 months, but I contacted WaterpikUK customer services, and Anna sorted me out a replacement that same day. It's when things go wrong that businesses have the opportunity to make a positive impression., and I was really impressed with the service they provided.

After buying a waterpik flosser I was trying to buy replacement tips. I ordered the tips I needed and was sent the wrong tips after contacting waterpik I was asked to send them back at my own cost and re order NOT HAPPY waterpik products are very expensive MORE CARE MUST BE TAKEN. CUSTOMER CARE IS POOR AT BEST. Replacement tips for my flosser can only be purchased from waterpik directly gutted after spending over 150 pounds I'm left with this flosser useless without the tips and a company that doesn't care about the customer thanks so much guys IM SO DISAPPOINTED avoid at all costs in my opinion.

I bought the Waterpik in October last year and at first it seemed ok. Yes it makes a bit of mess with water splashing about but found it best to use in the shower so preventing water being all over the bathroom floor. After about 10 cleans it would pump water occasionally so i changed the jet and cleaned it as per the website this didn't make any difference so i filled in an online warranty form and never received a reply so i am now stuck with something that is not really useable.

My dentist recommended a Waterpik water flosser. He suggested it be a portable waterproof one. On the Waterpik website I found one that looked good and its specification confirmed it was waterproof. Ordered it and delivered soon.
As soon as I opened it I realised there was no way it was waterproof so I phoned customer support. They said just to return it but at my own expense. Not very happy about that! I quickly received an email with full return address. No problem.....
I despatched it next day (a Friday) by Royal Mail recorded delivery. It was delivered on the following Monday and signed for. Royal Mail provided proof of delivery. Then just waited for a refund.
After nearly 2 weeks I emailed them with proof of delivery. However still no response.
After another week I left a review on their website and it was deleted almost immediately.
It so happened that another week later I saw my dentist again and explained the situation to him. He was not at all pleased and promised to speak to the Waterpik representative asap. Within 3 days I received an email saying the refund was on its way. Finally received the refund another 4 days later.
Quite simply I think this is appaling customer service, especially as this was all due to an incorrect specification on their website. I have just checked the website again and the specification is still wrong. The device was a Cordless Pearl.

Well, no response from my post mid January. I have replaced the flosser with another brand. Much better product and much better reviews relating to customer care. I knew the new brand from excellent toothpastes and brushes they make and thought I’d give it a go as I certainly wouldn’t give Waterpik another penny. Spend wisely guys

…have they gone bust? I’ve been waiting since early Jan for my order and when I try their various contact addresses for assistance, they all bounce… guess I’ll be contacting my bank re: fraudulent transactions…

Waterpik 9months old will not turn on or charge-no replies to warranty form or emails for over a month. Why offer warranty when No Warranty ?

THIS IS A SCAM SITE. Please avoid this site, at check out it claims the order fails but still charges you.

I have used the Waterpik water jet flosser for many years now. It is an excellent product for thoroughly cleaning between teeth. My only disappointment is that I have purchased several machines as they do not seem to last very long. the last one I purchased just over a year ago and has packed up this week ! so not too happy

Bought a waterpik straight from their web site 9months ago. Then it broke, contacted them under their guarantee terms three time and havent had a response outside their acknowledgment of claim. If this is the response of a good company then I don’t have any confidence in any other company when buying. I personally wont recommend waterpik to my worst enemy.