Warm4less Anmeldelser 

We have used infrared heating panels for a number of years now and by chance, came across this company’s Fireplace Infrared Heater with Wi-Fi and thought it would be perfect for our living room area. As we have used infrared in the past, we needed no convincing as to how good these panels are, and this type of heating is, but were intrigued by the idea of the ‘flickering light effect on this fire. In the past, we have occasionally used a freestanding panel in the winter months to add extra warmth to the room, but this fire meant that we could attach it securely to the wall and use it just as we would a normal fire.
We made the order for the1300w Ember fireplace model, and it was delivered promptly two days later. We opened the parcel up and then checked and tested the fire before mounting it on the wall.
The Fire has a small touch control panel on its right-hand side which you can use to set it up. A little fiddly at first, but we eventually got there. We use the ‘Smart Life’ App to control a lot of the other Wi-Fi plugs and devices in our home, so used that to connect the fire. Through that, you can switch the fire on and off, set the temperature and also add timers. Once that was done, we were then able to find it with our Alexa, so we can now operate the fire by voice command too.
It gives out a great heat, and you will always know when it is on because of the flickering light effect. It is not meant to represent a realistic flame; however, it is purely decorative but can also be used independently of the heating to provide some mood lighting in the room. We are very pleased with the look and performance of the fire and hope that we will not need the use of the ten-year warranty that they give you.

Great product and customer service

I had a query on how to operate the Controller they responded swiftly, and i was able to resolve my user issue.

On your website it clearly said that delivery would take a few days. As I was going to be away for a couple of days, I ordered just before leaving so I would be sure of being back in time. I was surprised the next day that delivery was planned for that very day. I rearranged delivery and sat in for hours today. The arranged time passed and nothing had happened. The information from FedEx said a signature was needed, so I waited. Finally, the entry phone rang but by the time I rushed downstairs, the driver had left. No signature taken. Since posting about the delivery, I have also provided feedback to FedEx. While their poor service is not your fault, you choose to use them.

I have now installed my new wall panel. The installation was reasonably easy and it looks fine. Testing it out, it kicks out warmth pretty quickly, though I could see my smart meter revving up too. I will be monitoring my bills over the coming cooler weeks to see how they compare to last year. My current task is figuring out the remote control functions… challenging but I can at least switch it on and off and establish the desired temperature.

Company website was easy to use, all the information is there. Ordering process went exactly as you'd expect it too.

Heater itself if amazing. 170 watts isn't a lot in one go but over the course of the day keeps this office nice and toasty (and can be run from the excess of my solar panels which is why I bought such a small one).

Used the company for years, always been satisfied with the company and products, great value and a great service.

So easy to order picture and size and very helpful when I rang them quality second to none

So I've been looking at IR panels for a while and finally decided to try a budget one out in our WC. It feels like having the the warm sun on you. And looking at my smart meter it was much more cost effective than the electric heater in my bedroom. The company Warm4less were a pleasant suprise, quick delivery and today I got a lovely hand written thankyou card! Thank you :) I'm going to get another for my ensuite asap.

Excellent product and service. I now have several heating panels from warm4less, will be back for more. 5stars

Ordered and delivered lightning fast. Panel works perfectly.

Easy calculator to enable purchase of the correct size heater for the room.
Heaters arrived in very good time and very well packed.
Have used before and will use again!

Good customer service
Our panel had a fault but the return was organised promptly and a new one issued quickly.

Really helpful, friendly staff. Great products at good prices. My initial impressions are really positive so would definitely recommend Warm4less.

Great products and truly fantastic customer service…. I have several Herschel Infrared heaters but this new one from Warm4less is at least as good and considerably cheaper and comes with a 10 year guarantee, built in thermostat and Smart Life/Alexa compatibility….

Easy to order, quick delivery by a good delivery company, easy to set up with the handset/thermostat and, very importantly, looks great and precise temperature control. Comes with great fitting kit and good instructions.

They’ve been a really good company to deal with. Very efficient and friendly.
The heaters have gone up ok and apart from working out what remote went with what heater, very easy to set up.
The heaters themselves put out quite a bit of heat. Will be interesting to see how they do in winter as they are our only sauce of heating.

Good delivery and packaged well. I haven't used the product yet as it's still too warm!! Two points which I think buyers should be aware of.
1. The heater is not fully infrared. The rails apparently are but the main heater is convection aided by infared. This has changed where we were going to position it and it's now a lot higher than I would wish it to be.
2. The instructions for the programming are awful and I'm still trying work out how to do it. This is the only reason why I bought this model. I contacted the company and unfortunately there has been no response.

UPDATED 9/09/25
Customer service got back to me as promised and explained the programming schedule. They did admit that the fitting instructions and user ones needed attention. I still can’t comment on the actual heater yet as still not used it.

Very impressed. Really quick delivery, well packed and looks great. Heated up the room quickly.

Excellent customer service, have yet to install the radiators but good price and selection and information

We had to replace our oil filled heaters. The heat pumps were just too expensive and we thought we'd try infrared heatings. It's absolutely brilliant. They are space saving too. No hassle at all. overall we love it. The design. The concept. We have one in every room. We have 3 in the living room. It quickly heats up your house. As long as your house is properly insulated,the cost of electricity is okay 👍