Surya Heating Anmeldelser 

When we had a problem with our bar heater, Georgia could not have done more. She sent out a replacement part and when that didn't solve problem she dispatched a new unit. We could not recommend surya heating enough!

I ordered 2 wall patio heaters, unfortunately one was damaged in transport. The office handled the situation extremely well and sent a replacement out straight away. A company is sometimes better judged when things go wrong, and they have passed the test with flying colours. Well done Surya..

Having recently built an outdoor covered pergola in our bottom garden we wanted some way to heat the space.

We don't get any sun down there so its always a bit cooler in the evenings but its right outside our kitchen french doors.

The infra red heater that we purchased from surya heating was great.It's solved a problem with a really simple solution And was easy to install.

The easy to operate functions with remote controller and timer allow us to heat the space when we want it for as long as we need it. We've been really impressed with it.

Dee handled my query quickly and efficiently which is what I want to see when dealing with customer service, nobody has time to go back and forth.
Polite + informative, a credit to the team.

Spoken to Simon Donnerstag who was very knowledgeable ref the heaters that I was enquiring about
He was friendly and didn’t rush me and answered any questions that I asked
I was very satisfied with the service he gave and purchased the heater I wanted
Thank you Simon

From the first message with Simon he was so helpful i explained i don't know about patio heater and he asked me what i wanted/needed he then went through all options and advised me what i needed he could have sold me more expensive products but he didn't so what more can I say excellent service and company to deal with

I have bought several Wifi IR heat panels from this company over a couple of years for my Airbnb. Small ones, big ones and personalised). My next one will be a mirror one for a bathroom. They are easy to install and operate with the app. Would have liked a feature where you can copy one days setting to the next instead of individually programming every day, however this is a minor niggle. Any issues I've had were dealt with, so not sure what Fred and the other complainants were on about. They warm up the space slowly but once the surfaces are warm, the heater is economically running to maintain the warmth. My guests have been very happy.

Ordered 4 electric heaters from this company. First of all it allowed me to place the order for next day delivery but that was not available for the heaters I ordered and I was told 3-5 days the next day. Ok that was my mistake as it did say somewhere on the website, but why allow the order if they cannot meet it! 5 days later no heaters so I chased them they said they would call me back but at the end of the 6th day I called them again. They said they were waiting for their supplier. Next the supplier calls me and says 2 June, a further 5 days. I therefore cancelled the order only to be told I would get my money back in 3 days! Why 3 days? I have refurbished a flat and these were the last items to be going into it, Now no photos with the heaters installed and potentially a lost sale - what a bunch of cowboys!

This company is also known as mirrorstoneheating.co.uk, it's the same company. I have had to edit this review because they are desperate to remove it.
Purchased 2 IR Bar Heaters, one quickly developed a manufacturing issue, to be fair they replaced this and assured me the other one would be fine. I now have the same issue with the other one which is a couple of months out of their 2 year warranty. Says 100,000 hours of use... The person I spoke to was really unhelpful and wasn't interested, waste of time. Avoid this company and their products, they are cheap, nasty Chinese junk, with serious H&S issues and defects and they are not interested in providing any after sales customer service. Apparently it's cooling down too quickly, not sure how you can stop it from cooling down too quickly???
Lets see how small claims court goes...

My initial complaint was made back in October last year. It took them 4 months to get back to me after repeated calls and emails.

The remotes provided do not operate accurately. They are out by 5 degrees out in every room. Upon thorough testing I concluded they move only in 5 degree incraments so don't expect your heaters to come on when you expect. You need to adjust the set temperature up by 5 degrees more than you want to actually get the ambient temperature you require. I mentioned this to surya and provided tons of evidence I also tested 3 remotes and they all have the same issue.

They kept fobbing me off saying everything was fine. 7 months of complaining and I eventually worked out the issue myself as mentioned above. I will be complaining to the ombudsman regarding how they have handled this issue.

Customer service is awful, they ignored my actual enquiry and kept saying the panels are working fine which they are but the remotes are the problem.

This caused a large amount of stress to me which could have all been avoided had they actually tested their remotes correctly.

I would give them 0 stars for customer service but seeing as the heating panels themselves are great they gain a star, shame they can't get remotes to match.

Edit following their reply. They have provided no evidence to prove their remotes work correctly. They also provided me with the original quote for the radiators so it is more than enough for the space. All they ever do is blame me and say I am in the wrong.

Set me non WiFi version of infared bar heater that I paid for had it installed without realising, they offered to swap but with me having to pay for electrician to refit blaming me and quoting smallprint saying I needed to check it was correct before installation which in hindsight yes but appalling customer service blaming the customer.

As an electrical contractor, I’ve recently installed several of the Black Frame 580W Nexus infrared panels.

Good build quality, straightforward installation, and a clean finish once fitted. The Wi-Fi control is a strong feature and makes them easy for customers to manage.

A great option for retrofit heating where running traditional systems isn’t practical.

Overall very impressed and will be using these again.

We purchased 3 large and 2 smaller heaters, after a few months they stopped working, it was diagnosed to be the switch that stopped working. Surya heating said they would replace the switch if we paid to send the heaters back, this wasn’t easy for us to get 1.8m long boxes to return them so we employed an electrician to assess the heaters. What we found was the switched had a tilt caught fire and meteor the switches and wires, when I asked Surya heating about the switches they said they install the same ones so returning then wouldnt have been a upgrade, just an expensive waste of time. I’ve not had the switches repaired at my work cost as I don’t trust the materials this company use

Helped sort out the best fitting design great product quick delivery no complaints

First class service from start to finish ,so much better then Amazon as you get the personal service.
Simon in sales was a pleasure to deal with, Great knowledge about the product.

Jason

I am very impressed with the quality of the heating panels; they look durable and well-made. Moreover, I’d like to highlight the fast and helpful service from Navdip. Their quick response made the whole ordering process much easier. Highly recommended!

From JY Partners

We purchased a 2.4kw mirror stone bar heater from this company last year and is now faulty, this has burnt and melted the fuse and the plug socket a real fire hazard !

We have emailed the company with no response due to this being a safety issue we will be taking up legal advice . Maybe we will get a response now ?

Customer service via Navdip has been great. Ordered a custom design 900w panel and process has been great. Awaiting panel so will review when panel arrives but great service up to now.

I ordered a 3 kW Ionis infrared bar heater (Wi-Fi/remote version). On first power-up it displayed error code E1 instead of showing the room temperature, so it appears faulty on arrival.

I logged the return promptly (Return #78) and was told a FedEx collection would be arranged. The stated collection date came and went, and communication has been slow, leaving me with a boxed-up faulty item and my money tied up. I live in a rural Highlands location, so I need a realistic collection arrangement and at least a basic update/collection reference (tracking) so I’m not waiting in all day.

I’ve now opened a PayPal dispute to ensure there’s a formal timeline. If this is resolved quickly (collection completed and refund issued), I’ll update this review.

Their service is very good