Surya Heating Anmeldelser 

I have bought for next day delivery still didn’t get it

This review is for Georgia and her excellent customer support that I’ve received for several years now. She knows her heaters and her customers. Thank you Georgia!

I bought a property that has a IR white panel fitted in one of the rooms but the remote was not working, I contacted customer service and they were super friendly! Dan was able to check the account and the product was still under warranty so they have sent me a replacement remote for free despite the product being here already! I am over the moon with this customer service from Dan! Excellent outcome for us. Thanks so much to Dan!

Very, very disappointing/bordering on appalling "customer service". I have bought numerous units from them at my current and previous (Salford) address and the nature of the 'service' has got worse in recent times. A few months back we had a battle to get a faulty unit replaced - eventually had to pay extra to get a new unit instead of the dead, refurbished unit sent out originally. So, moving on, we needed to buy another unit for another room and bought a very substantial panel (cost over £450). This arrived in late October just prior to us going away so unfortunately we didn't have time to open it. When we returned and opened it, it became apparent that the unit was just too big for the space, and we would need to return it. I wrote to them with that request - to be brusquely told that as it was "beyond 14 days" they would not assist. It had taken 22 days for me to respond having been away - some flexibility would be reasonable; the approach was inflexible and unreasonable. I sent a follow up email several days ago which has not been acknowledged or replied to....

Frankly, given the history we have with them as long standing customers, the approach stinks. I am exploring avenues to pursue the matter - but quite honestly I shouldn't have to.

At the very least, you'd expect Surya to engage about an exchange for a smaller replacement unit; alas, no - just a blunt 'no'. It's appalling.

So, my advice to people is - look at alternative retailers; I know that we will

UPDATE - FOLLOWING SURYA REPLY: Really, I think this stinks - I outlined the situation here - box not opened (due to us being away) until 22 days after receipt, and unexpected issue with sizing. No flexibility whatsoever. No attempt to do anything for us even though we've bought units for this and previous addresses for over 10 years. Now we're left with a significant problem. It's of a piece with the very poor experience last time out (a dead unit supplied, no apology, .....and charged £20 to "upgrade" so we could be confident we wouldn't be supplied with another dud unit...).
The reply starts with an "apology" - not sure exactly what they are sorry for. It seems they aren't sorry at all....

In future we'll be buying elsewhere - there are always alternatives. As a long standing customer, I recommend you steer well clear.

Terrible product. Expensive for what it is. Doesn't heat up to any level worth having unless I stick my face within 6 inches of the panel. Would warm quicker sitting next to a lukewarm cup of tea sat 100 meters away, Effectively useless.

Yes it dose what it says it dose but now awaiting utility bill to check savings

Has been deliverd fast, and did what it promised

Delivered next day to Scotland great service

Great communication, very kind and professional

Dee was very helpful and polite.

Good product, delivered promptly, no hassles

Massively disappointed with the heat output
For such a large unit. Read the description and watched the videos, should have been more than sufficient for my needs (indoor fully enclosed 30sqm approx, garden bbq hut with insulated floor) I had the unit on for a couple of hours, calm night with decent temperatures outside but it failed to live up to the description and you need to be pretty close to it to feel any heat, no good when they suggest 2m distance.

Contacted customer service who were willing to
Refund or exchange but I pay £40-50 return post. I’ve decided it’s probably not worth the hassle for what I’ll get back for it.
I’d call it mis-selling.

Recently purchased two IR heaters. Customer service was fine.

From what I can tell, these heaters won't heat an area very well. But work great if you are sat statically infront of them. I have a 150w under my desk that warms my legs, and a 350w pointed at my body. Works fine whilst sat directly in front. But don't expect them to heat a room like a conventional heater/radiator would.

Very helpful staff who recommended the heater size to do the job . It was delivered in under 24 hours . Yet to install and use the heater but I am sure it will be fine, I have also extended the warranty to 5 years.

CONSIDERED AND CLEARLY EXPLAINED ADVICE AND A RECOMENDED ITEM THAT WAS BETTER SUITED TO MY NEED AND WAS LESS EXPENSIVE. EFFECIENT ADMIN AND THE ITEM ARRIVED NEXT DAY. WELL IMPRESSED - DEE ADOPTED MY CALL AND I THANK HIM.

Very good customer service, Simon was very helpful and professional. Highly recommend.

The 2 panel heaters came the next day and work great.

Following on from my review of purchasing the heat bar it arrived the next day and my husband put it up on that weekend. Absolutely brilliant it heats extremely well quickly and most importantly in these times cheaply. You can set on a timer weekly when you want it to come on and go off, at what temperature. The only downside for us is the length of the lead to fit to the plug so we couldn’t put it exactly where we wanted as the lead is to short but having it where we have it heats the hallway aswell if we leave the door open so that’s a good compromise. These heat bars are great do a great job and very economically 5* Thankyou.