Vivid Doors Anmeldelser 

Everything was good .Payment. Delivery on time . Doors as expected.. The delivery men carried the heavy doors into the house without me asking them.. !0 out of 10 Thank you very much ..... Tony Heslop

Ordering was easy and kept in touch with mail, delivery guys turned up on time and very professional

A very smooth and efficient service. They keep you well informed regarding delivery date & time. Very prompt. !!!

Express doors gave exceptional service and a quality product. I have to mention Abigail Grice and Halle Burkett in particular. They saved the day. I ordered 14 oak doors from this company and the way they handled the order was brilliant…… then it went wrong. Their nominated freight company, Rhenus, got it so wrong it was unbelievable. Two broken delivery promises and then put at back of queue. If I could Rhenus minus 5 stars, I would. Dreadful and they are damaging Express doors reputation. The only saving grace was Sam the delivery driver who paid real attention to service at delivery. Rhenus as a freight company are awful. Well done to Abi of Express doors getting it sorted.

Purchased an internal bifold door from them, the frame has come in a different colour from the door. One hinge is missing. I am trying to reach Charlie in sales, who served us. It is impossible to contact this company by phone.
Emails it takes the 2-3 days to reply.
Not a happy customer.

Poor communication on delivery , phoned a few times for delivery date and struggled to get any info ! Door was fine and no issues there ! Just delivery was slow and poorly communicated.

No nonsense simple transaction and delivery, door was exactly what l wanted

I would like to raise some serious concerns about the product I received.

There are some defects such as cracks on the corner and screw holes not being aligned etc. I've attached some pictures for you to review.

There are other issues but not possible to get a picture from the inside angles now that it's been built.

I also find it staggering the extortionate price for something of such low quality. For this price I was expecting solid wood and good finish all around.

Also worth mentione I've suggest to by seller buy door Hinge which already comes with door just waste of money and more business for them.

I don't find this to be of any value and good quality especially for the price.

I would like partial refund on this for the defects and damages. Something that's agreeable and makes the purchase worthwhile.

If nothing agreed then I would be inclined to return this for a full refund….

Good afternoon

I must say I'm extremely disappointed that you want me to buy another door and expect me to de assemble and re assemble again.

If you say gesture of goodwill then you should be offering some form of compensation. 48 hours is very unreasonable. I only opened it days after as Ive just moved house and doing renovation work.

I would like your information on how to make a formal complaint and where I can claim if there's a such option with ombudsman services or anything else.

I hope we can have a good agreement on this matter and I look forward to hearing from you with a reasonable resolution

NEVER COME BACK!!!

I ordered 2 internal oak doors.
First time I've used the company.
Was kept updated with the progress of the delivery throughout.
Will definitely order again and have already recommended to friends and family.

Well made product. Joiner who fitted made same comment. Look really nice.

Good quality doors, Poor delivery, Paid £65 for delivery of my 5 firedoors, expecting a 2 man team or at least some sort of assistance, live on 2nd floor apartment went down to help took 2 of the doors my self from the back of the Van, left at the communal entrance with them. No help or assistance whatsoever, wouldn't order again from this company for that reason.

Good quality door. As per spec. Good communication. Easy to use website. All good

Delivered on time, doors appear to be of good quality. Happy with my purchase and wouldn’t hesitate to use this company again.

Ordered four oak internal doors , arranged collection. Was contacted to say they were ready on the day they originally said. Arrived and the two young lads in the warehouse could not have been more helpful. Sorted through a pile of doors to get a colour match on all four . Loaded them into the car . Exceptional . Doors are great too.

Door took ages to come and when it did it was delivered by Palletways, I’d suggest you ask Vivid Doors to use a different courier. My door had obviously been left outside in the rain for days on end and the bottom of the frame was soaked and the MDF totally ruined. Even the door needed to be trimmed by our carpenter to cut off the damaged part. The frame was junked as it was ruined.

Overall these doors are cheaply made and you pay for what you get but for the door you arrive wet damaged was unacceptable and Palletways know they left this outside for days on ends. They obviously don’t have internal storage and just a yard.

I should have listened to the one star reviews! Quick to take your money, return policy is a con. Say you have to check the products fo damage in 48hrs. But as soon as you remove the outer shrink wrap packing to check you invalidate the return policy as they say not then sellable condition!! Was told I should have checked though it, which is difficult if the entire door has cardboard all over it. And one of the doors did have damage behind cardboard. Waited so long to hear anything have been forced to use the damaged door, told would get a discount but still hasn't happened, Your 'next in the Que' for hours, tell you anything to then get you off the phone and then then refuse to let you speak to a manager on the phone, only by email who then don't even respond to multiple emails. Paid extra for express delivery, which didn't get set up as express and still chasing a return of the premium paid. Will be taking up with my bank. Worst service company I have ever dealt with!. Find the same doors via another company!

Vivid doors I am happy with xpd delivery I am not.

I am very disappointed with the customer service. Responses have been slow, and I’ve had to keep chasing for updates. We bought doors on Black Friday with no issues regarding delivery. However, once we requested an exchange, the problems began.

We wanted to exchange the doors for the exact same style, just in a slightly narrower size. We were quoted £260 for collection of the original doors and delivery of the new size. To avoid this cost, we offered to handle the delivery ourselves and collect the correct size at the same time.

We were then told we would need to purchase the new doors upfront (which are now over £20 more expensive per item) and that a refund would only be issued once the original doors were returned and checked. We’ve already provided pictures showing doors were not opened or unpacked.

We have been dealing with this since December (today is 21/1), and the issue is still not resolved due to very slow and inconsistent communication. Unfortunately, based on this experience, I would not recommend this company.

Placed an order for an in stock door. Called several days later to enquire about delivery, was told delivery was scheduled for Friday and I would receive a time slot on Thursday. No time slot received. Door turned up as we were preparing to go out as no communication re delivery, we assumed it was another day.
On unpacking the door, noted some damage.
Emailed a photo on same day as delivery. No response.
Called all Friday PM and following Monday AM, no response to the phone despite being no 1 in the queue for 40 plus minutes each time.
Sent another email Monday which the response was to send a photo, which had already been done, sent photo straight back as email stated, they wanted to sort this out that day.
No response since, it's now Wednesday and another email has been sent today and as yet, NO RESPONSE !!!!!!!
I require 2 more matching doors, but judging from this company's after sales service, will not be buying from them.
It appears if you have a problem post sale, it's impossible to get it sorted as you are just ignored.