Vivid Doors Anmeldelser 

Easy to order. Prompt delivery. Great communication and really lovely doors. A real bonus to get the free handle packs too. Would highly recommend

Massive delay in doors arriving vs what was advertised on site. £50 us a lot to charge for a slow delivery service. 2 stars as at least customer services refund the delivery fee due to delays

Delivery guy dropped and damaged the door and refused to take it back. Called vivid and was told to fill in a report online that I have done. Still waiting for a response

Excellent, very helpful delivery driver, took the door indoor, will be installing it soon
Many thanks

Good communication on time in fact early.

Efficient delivery on time and good quality product

Fantastic product and delivered with ease

Delivered late and damaged, no response when asked to raise a complaint

All good, price and service.

Easy to use website to order.

Delivery was exactly when they said it would.

Delivery man was very friendly and efficient carrying the 2 doors into the house.

The doors were good value, glazed external doors for the summer house.

Extremely disappointed with both the condition of the door and the complete lack of customer service afterwards.

The door arrived damaged, but crucially the damage was hidden behind the protective foam packaging. There was no reasonable way for us to have spotted it on delivery, and it only became visible when the door was actually opened on the day it was due to be installed.

By that point, we were put in an impossible position. We could either have the damaged door fitted or refuse installation, wait for a replacement and then potentially have to pay the installation costs all over again due to our builder’s availability. We therefore had little choice but to go ahead and fit a door that we knew was damaged.

Given the circumstances, I contacted customer service to request a reasonable partial refund/compensation for having to accept a damaged product. I have now contacted them twice and have received absolutely no response.

I find this completely unacceptable. We paid for a door in new, undamaged condition, not a damaged product that we were effectively forced to accept because the damage was concealed by the packaging until installation.

Mistakes and damage can happen, but completely ignoring a customer who is trying to resolve the situation reasonably is very poor customer service.

Based on our experience, I would be very reluctant to purchase from this company again.

Ordered a door Wednesday online that was in stock, I needed it quick for a customer so ordered it for me to pick up from there depot as I thought this would be quicker than them delivering.
There order confirmation states somebody would be in touch when available, by the following Monday I hadn’t heard anything so decided to ring, the rep I got said it would probably be tomorrow but wasn’t very confident, I had a little moan to him and he wasn’t interested hiding behind some small print on the website.
I’ve used these before a number of times but never again, terrible lead times and dire customer care, many other door companies out there.

Door delivered in good condition, only issue was, the delivery driver left it outside and didn’t bother to ring the doorbell as we were waiting for it, strange?

Delivery service updated. Good to know how far the truck from my home.Good Logistics. Price cheap , but still need to see the quality when install.

Excellent quality.
Delivery man was exceptional and they replied to all my on-line questions straight away. 10/10

Easy ordering and quick delivery - they kept me up to date with when my order would be delivered and took care on delivery to place the doors securely. Henry the driver was very friendly and personable.

Easy transaction, very careful delivery, quality product, good price, look great, will be ordering more.

Great quality door, just what we expected and delivered on time. Thank you

Great product, Great Price and arrived exactly as promised. I wish that I had dealt with you sooner, on the start of my search for a skinny (35mm) Half hour Fire Door.
Well Done Vivid..!

I am extremely disappointed with my experience with Vivid Doors.

I ordered several white primed doors, but three of them arrived a noticeably different colour to the rest of the order. The difference was obvious enough that the delivery driver took photographs at the time of delivery.

When I contacted customer services, I was simply told that the doors are supplied as "white primed" and need painting before installation, so they refused to offer any reimbursement or replacement. In my opinion, this completely misses the point. Regardless of whether the doors require a final coat of paint, I expected all of the doors in the same order to have a consistent primer finish. Receiving doors in visibly different shades is not what I would expect from a quality supplier.

The response felt dismissive, with no real attempt to address the issue or acknowledge that the products were inconsistent. Customer service appeared more interested in quoting their policy than resolving a genuine complaint.

Based on my experience, I would be cautious about ordering from Vivid Doors. The product quality was inconsistent, and the after-sales service left me feeling that once they had my money, they had little interest in putting things right.