Vivid Doors Anmeldelser 

Brilliant service as usual!

Out of stock doors once order placed.
Poor communication with updates, slow replies to emails and unanswered calls despite being number 1 in the queue for 15+ mins at a time with no answer over a period of days.
However, once order fulfilled, the doors were of good quality and met needs. Delivery was as scheduled with tracking and within the time window.

Very good, kept in contact to let us know how far they were. The guy put the doors in for me. Would used again very happy

I'm a retired carpenter,the wife wanted new doors and we chose these. Excellent quality,and extremely great value for money, considering handles locks and hinges were thrown in for free.so at £65 a door these were perfect.once oiled the grain came up beautifully.absolutely perfect buy.not a mark in transit either 👍

Beautiful doors, easy ordering, well packaged, delivery was well-communicated and arrived on scheduled time. Delivery men were very polite and careful. Thankyou, Eric

Efficient, value for money and quick delivery!

Extremely poor experience from start to finish. Delivery dates were missed multiple times with no communication, and I was even incorrectly told the items had already been delivered. When the doors finally arrived, they were left without notice and all were damaged.
The company has yet to take proper responsibility or offer a clear resolution - only vague responses blaming suppliers.
Overall, unreliable service, poor communication and unacceptable product quality. I would not recommend.

Almost 10 days on from emailing my concern and still no action / response to most recent email - yet can respond to Trip Advisor asking for a reference number.

Update 29.04 - Vivid doors have now declared I need to liaise with the third party company they bought the doors from to resolve this. Avoid!

Great website, great advice and service when ordering. But once you have ordered, no delivery updates and when you call you get an update you’re in a queue for so long you give up. I then emailed for an update on delivery as I heard nothing and you get an automated response, someone will be in touch in 3 working days.

According to their website, they say the delivery company will txt/email/call you in advance to advise if delivery. No one contacted me, instead the driver just turned up with the doors. What if I wasn’t home? Awful service from after sales and the delivery company.

I'm Disgusted with the service will not use this company again .Ordered 7 doors and 1 double door 4 weeks ago got delivery date when the men turned up the delivered the 7 doors but no double doors got told to take up with this company .After paying for the doors over a week ago they tell me the double doors was not in stoke and didnt know when they be in they had to ring the company they get them off to be told they due in on the 4th April to find out they didn't get them in till 8th April .We have been the ones phoning to get updates to be lied to and get told someone will call us back and still no call back.Then today get a text to say the doors will be delivered between 5pm 7pm tracked the driver every 30 mins one min he 3 miles away from then 6 miles away for 2 hours and then just started following driver now he heading home and once again got no doors .

We measured and bought 2 doors/furniture and a frame. We were let down by a carpenter so it took 8 weeks to actually discover one door and frame were the wrong size. Vivid were pretty unhelpful basically saying "its your problem" Then eventually when they did take us seriously we were pasted a reply from the "supplier" saying we were too late to exchange, I have £500 of stuff I can't use. Vivid are a middleman not an actual manufacturer of the doors. They take a cut but no responsibility, and they don't have a customer service or care attitude.

Doors arrived but no handles and hinges as on my order. Anyone else have this problem? I had booked a workman for tomorrow as I had been promised the doors would arrive. No one mentioned that the hinges and handles would not!!!!

I have had 2 deliveries recently the 1st arrived spot on. However the 2nd delivery ordered on 4th March was delayed due to out of stock till 19th March this arrived today 7th April only after I contacted your office. That being that I have just begun the fit and narrowly missed a big mistake as the doors were marked up wrong (pre-finished on side label and unfinished on front) you might like to check your stock??

We eventually received our door which is pretty sturdy and looks lovely. Customer service lets this company down and it's carrier service. I never received any notification of despatch and I had to chase there whereabouts of my order three times in a week. When I was promised a call back, I didn't get one. I did get an email giving me a tracking number the first time I chased, but the number didn't work on the carriers site. After another two calls I got through to a helpful person called Dan and he actually sorted the problem out. Apparently, the carrier hadn't scanned the parcel when receiving it, so it was lost in their system. The door arrived the day after I had spoken to Dan. The previous representative hadn't achieved anything and not got back to me.

Absolutely faultless picked and arrived on time spot on

First class service delivered to the room door was being fitted. Quality of the door was top notch certainly enhanced our kitchen.

I’d like to thank Josh who delivered my doors today. He was respectful of my property from start to finish and the communication was brilliant as I had to be present for the order. He contacted the day before to confirm order and timeframe, the morning of the order then shortly after to say he would be earlier than anticipated. He was professional and friendly during the delivery and carried all my doors in for me.
Thankyou for a smooth delivery Josh, you are an asset to the company!

We placed a large order for approximately 13 to 14 doors; however, there was a delay of one week in their delivery which was very frustrating. Furthermore, the order was missing the door handles. Since that time, I have made several attempts to contact customer service and have been on hold for over an hour (literally!!), remaining at caller #1. I have been doing since last two days. I have yet to successfully connect with Vivid Doors. This review is prompted by my inability to reach them and the delay in receiving my order. I would appreciate if I receive a call back on my door handles asap from customer service. Its really unacceptable kind of after sale service.

I ordered one set of 5 doors. All damaged beyond repair. The delivery company send drivers who could barely speak English and signed the job off immediately so they didn't have to load the doors back up.
You cannot get hold of anyone in the sales or aftersales department. This lead to 2 1/2 hours on phone queues. Their excuse is they are incredibly busy.
Vividdoors offered to keep the damaged doors for a refund or have them picked up again. Only then would I receive a refund. This left me with nearly £700 out of pocket.
I reordered another set of doors which were more expensive as the previous order was now out of stock.
These arrived today. Different delivery company 3 out of 5 doors damaged. Again, job signed off before I had inspected all doors. Almost an hour into the waiting line with caller 1 in the queue they don't pick up.
Quick to take your money but zero customer service or business integrity.

very pleased with the doors and the service was brill, the delivery was first class.
Well done the whole team

Great product great service