Vivid Doors Anmeldelser 

This has been one of the worst customer service experiences I’ve ever dealt with. The complete lack of integrity is shocking. I was given delivery estimates that were clearly misleading, and not once was I proactively informed about delays. Instead, I’ve been left chasing for answers the entire time.

What’s even worse is the total disregard for customers once they have your money. Emails are simply ignored — I’ve now been waiting over 7 days without a single response. No update, no explanation, nothing. It’s beyond unprofessional.

It genuinely feels like you are told whatever suits them at the time, regardless of whether it’s true or not. The lack of honesty and accountability is unacceptable.

If you value your time, money, or sanity, stay well away. I would never use this company again and would strongly warn others to do the same.

Absolutely awful. Completely wrong doors been delivered this morning, delivery driver refused to take them back, can't get a hold of anyone by email or phone !!

Great communications from placing the order to the doors being delivered today, Josh who delivered them was excellent, we will definitely use again and recommend to others

Ordered 6 doors from Vivid doors. Unfortunately 2 doors were damaged beyond repair. In response to Vivid doors. Incorrect information presented by Vivid doors. It was 2 doors that were damaged not 1 as mentioned in your reply. This was due to poor protective packaging not the courier. Compensation of £80 was for 1 door only. We had a joiner booked to fix the doors so could not risk any delays so Vivid doors provided no other options only take it or leave it. So Im £275 out of pocket. The free door handles I had to ask for because at point of purchase your website didn't provide any option to choose. Please note Im not in the habit of replying to companies like this but when I receive a reply full of nonsense and dare I say, false news, to make out Im the issue and you did everything to resolve my concerns I will respond. Honesty goes a long way with many customers and Vivid doors simply failed.

Delivered promptly and high quality door, in the top 5 of doors I've fitted

First time using Vivid Doors and I have been very impressed.Easy to use site that had exactly what I was looking for. Rapid communication and delivery. Very happy with the doors when they arrived via the Vivid courier who was very helpful and efficient.

Delivery was quick and on time. Very easy to order and delivery driver contacted us the night before.

Ordered fire door and Ironmongery . Got a delivery date and confirmation then wasn't received on that day and was delivered the following day. Door was and In good condition but no Ironmongery. Emailed after sales and no no reply. Especially when paying large delivery charge. Will not use again

I am happy with my purchase. Smooth transaction and delivery. Would use it again.

Great quality doors. Considered buying from another company, but glad I didn't as the quality of these doors are of a far superior finish and look great.

Initially very pleased with efficient ordering and for booking of delivery. However, come delivery, only 1 of 2 doors ordered were delivered. Awaiting answer for location of 2nd item.
Possibly logistics company fault but an assurance to rectify asap would help when things go wrong!

Good quality products. Good value. Good communication in the delivery process. Helpful, friendly delivery driver. Thank you.

From start the Web site was excellent good choice and value for the interior door I required.
Then the delivery was first class able to track and brilliant driver.

Food delivered damaged 2 weeks ago, no response to e-mails, just had to hold on for 30 minutes to speak to someone.

Door arrived on time and delivery man was very polite and helpful.....door in excellent condition no packaging marks and a great quality pre finished solid door

The door was not quite as glossy as I would have liked. Unfortunately it was not packed as well as it should have been, the cardboard was torn and there was a small chip on the edge of the door.

Really easy ordering process and fast delivery. Bit of a communication issue meant some incorrect doors were sent - but these were very quickly replaced!

Only issue - with the manufacturer is that the door literature was stuck over the fire door sticker with very sticky glue - meaning half the sticker came off - but vivid doors have been excellent from start to finish.

We found the door prices competitive. We are still awaiting the delivery of the Fire door which we find very disappointing.
I made contact and spoke with Charlie he was very helpful and reassured me that I would receive confirmation that the fire door would be chased up !!
Charlie offered to send out part of the order which would allow us to install six of them.
I made another call and spoke with Abbie and explained what Charlie had advised again I was very impressed with how our situation was sorted out.
Please pass my thanks to them both they are a credit to your company.
Just looking forward to the Fire door being delivered.

Easy to order without having to contact the company,Doors are great quality. Delivery details were provided by text. Delivery was also great.Would recommend Vivid Doors. Thank you.

First time I've ordered 2 doors from vivid doors. From start to finish everything went perfect and excellent service. The fire door was quite heavy and the delivery driver took it in the house by himself where I wanted it. I was always wary of ordering online for doors but now if I want anymore doors I will be ordering again from vivid doors.