Venetoinside.com Anmeldelser 

441
TrustScore 3.5 ud af 5

3,4

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Pessima esperienza: viaggio di coppia. Abbiamo acquistato un tour per le isole (Murano, Burano e Torcello da Chioggia), ma ci hanno portato a Venezia. Il personale sull'imbarcazione "Raffaello", ci ha... Se mere

Bedømt til 5 ud af 5 stjerner

Ho avuto modo di parlare con l'operatrice Federica, di Veneto inside, è stata molto gentile, ha ascoltato con pazienza tutte le mie richieste, mi ha fornito indicazioni di vario tipo (dai biglietti d... Se mere

Bedømt til 1 ud af 5 stjerner

Website INSIDE.COM is terrible and does not work for taking credit card payments to book Venetoinside.com tours. We tried multiple cards and even our neighbors tried with their card ...and all... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Bellissimo tour della mia citta con Venetoinside! Bravissima e molto preparata la guida Silvia, che ha fatto conoscere alcune caratteristiche di Padova sconosciute anche ai padovani! E gran fi... Se mere

Virksomhedsoplysninger

  1. Rejsearrangør
  2. Hotel
  3. Taxibureau
  4. Rejseselskab

Oplysningerne kommer fra forskellige eksterne kilder

Discover Venice & the Veneto Region through our insider's tips and book online your holiday from A to Z! Choose from a wide selection of hotels, taxi & transfer services, public transport cards, tours, guided visits and activities, skip-the-line entries to St. Mark's Basilica and the most important museums in Venice. Why choose us? 1) Get the real insider's assistance and travel tips of a local tour operator 2) Plan and book your entire holiday on one single portal dedicated to Venice & Veneto 3) Buy on an e-commerce site that is protected using today’s highest safety standards


Kontaktoplysninger

3,4

Middel

TrustScore 3.5 ud af 5

441 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,4

Alle anmeldelser

(441)

0 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 2 ud af 5 stjerner

Gondola ride In Venice

We were unable to find the meeting place and therefore completely wasted N Z $150 . The writing and map location are rediculasly small when you print out the voucher. These are tiny insignificant locations in a maze.

7. juni 2018
Uopfordret anmeldelse
Venetoinside.com-logo

Besvarelse fra Venetoinside.com

Dear mike bowden,
we are sorry you had problems in locating the meeting point and so missed your tour. Please consider tha all our vouchers contain a phone number to contact in cases such as yours, for emergency on site. If you had called us, our customer care department would have assist you in the best way possible. We regret you didn't do this!

Best regards,
Valentina Tonon
venetoinside.com

Bedømt til 5 ud af 5 stjerner

Booking the "Skip the Line" voucher was…

Booking the "Skip the Line" voucher was simple and straightforward. I must also thank the concierge of the Bauer Palazzo Hotel in Venice for directing me to the site to effect the purchase, and to think it was all done in minutes while I am half way around the world from Venice. Congratulations!

31. maj 2018
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Felt confident of security

There's a particular level of confidence I felt, especially with the system's payment authorisation process which involved a combination of txt and email communications to me.

29. maj 2018
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

The Doge's Palace in Venice would not…

The Doge's Palace in Venice would not accept the voucher I purchased online and displayed on my Smartphone, which cost 40 Euros.

24. maj 2018
Uopfordret anmeldelse
Venetoinside.com-logo

Besvarelse fra Venetoinside.com

Dear Kelly Klein,
we are sorry you didn't read carefully all the information we provide, otherwise you would have been warned that the voucher of the Doge's Palace must be printed in order to be converted it into the entry ticket. This is clearly specified both online, to inform our customers before they book, and the on the voucher itself as a kindly reminder.
For lots of the services bookable on venetoinside.com you can present the voucher also on electronic devices whereas for the Doge’s Palace this is not possible since the regulation of Venice Civic Museums, to which we have to be in compliance, requires to show a paper copy of the voucher at the ticket offices.

Best regards,
Elisa Franzoi
venetoinside.com

Bedømt til 5 ud af 5 stjerner

Non potendo presenziare al tour guidato…

Non potendo presenziare al tour guidato alla Cà Rezzonico per mancanza di tempo (treno!), la vostra collaboratrice gentilmente mi ha consigliato con il suo prezioso aiuto, la riservazione singola con accesso al museo senza guida.
Grazie tante Alessia!!.

16. maj 2018
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

The tickets cost 40 euro and the Dodge's Palace refused to let us in

The tickets cost 40 euro and the Dodge's Palace refused to let us in. Your web site clearly states,"The voucher is the only valid document and you can present it to our staff either on a paper copy or on a MOBILE DEVICE (smartphones, tablets or other devices) according to instructions specified on it."
But the voucher states, "The VOUCHER proves that the booking has been made successfully and it must be PRINTED ON A PAPER COPY AND SHOW AT THE TICKET OFFICE of the Doge's Palace or at the Correr Museum in order to convert it into the ticket valid for the admission.

15. maj 2018
Uopfordret anmeldelse
Venetoinside.com-logo

Besvarelse fra Venetoinside.com

Dear Bill Campbell,
we are sorry you didn't read carefully all the information we provide. In fact, in the page of the Doge's Palace, it is clearly specify that the voucher must be printed in order to convert it into the entry ticket; the same information is then specified also on the voucher itself.
The phrase you mentioned is contained on the confirmation email you received after you booking, with the voucher in attached. It is a standard email and is the same for all our services. For lots of the services bookable on venetoinside.com you can present the voucher also on electronic devices whereas for the Doge’s Palace this is not possible since the regulation of Venice Civic Museums requires to show a paper copy of the voucher at the ticket offices.
'The voucher is the only valid document and you can present it to our staff either on a paper copy or on a mobile device (smartphones, tablets or other devices) ACCORDING TO INSTRUCTIONS SPECIFIED ON IT'... And on the voucher you received, it was clearly indicated that 'it must be PRINTED ON A PAPER COPY AND SHOW AT THE TICKET OFFICE'. We are transparent in informing our customers about this, otherwise that would be against our own interests, don't you think?

Best regards,
Michela Morosini
venetoinside.com

Bedømt til 1 ud af 5 stjerner

Bad experience with Venetoinside

During our stay in Venice I wanted to skip the long waiting lines and purchased tickets online. The payment went through however I have never received the vouchers.
Stating this to the personal at the Campanile and showing them the confirmation that payment went through they didn't care and told me to leave and call the hotline. Nice catch since you couldn't reach anyone on a weekend. Also the didn't speak any english. For tourists this is such a bad experience.
In the meantime I have contacted Venetoinside via e-mail. More than one week I didn't get a feedback.
The next time I will wait in line to save money!

14. maj 2018
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

I still have trouble reading the time…

I still have trouble reading the time when my tour suppose to happen

9. maj 2018
Uopfordret anmeldelse
Venetoinside.com-logo

Besvarelse fra Venetoinside.com

Dear Dennis Durant,
the departure time of the tour is specified on the voucher you received at the end of the online reservation. For any questions, problems or even a simple advice, we suggest you to contact our cistomer service who will be pleased to assist you by phone or email.

Best regards,
Alessia Corso
venetoinside.com

Bedømt til 5 ud af 5 stjerner

Ottimo servizio

Ottimo servizio, ingresso principale con fila lunghissima, ingresso saltacoda vuoto, entrati subito. Le spiegazioni su dove trovare il deposito zaini e l'ingresso da cui entrare sono perfette, trovato subito tutto quanto. 3 euro spesi benissimo. Peccato per l'interno che in effetti è stato un po deludente, a maggior ragione molto meglio saltare almeno un'ora di fila.

2. maj 2018
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Comodo il servizio salta code e il…

Comodo il servizio salta code e il deposito bagagli vicino. Però dovete specificare quando una borsa o zainetto sono piccoli e possono essere portata con se è quando non lo sono richiedendone il deposito. Un addetto ci ha fatto depositare il nostro e un altro ne ha lasciato passare uno uguale. Difficile da capire e da spiegare ai più piccoli.

1. maj 2018
Uopfordret anmeldelse

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