Pessima esperienza: viaggio di coppia. Abbiamo acquistato un tour per le isole (Murano, Burano e Torcello da Chioggia), ma ci hanno portato a Venezia. Il personale sull'imbarcazione "Raffaello", ci ha... Se mere
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Se, hvad kunderne siger
Ho avuto modo di parlare con l'operatrice Federica, di Veneto inside, è stata molto gentile, ha ascoltato con pazienza tutte le mie richieste, mi ha fornito indicazioni di vario tipo (dai biglietti d... Se mere
Website INSIDE.COM is terrible and does not work for taking credit card payments to book Venetoinside.com tours. We tried multiple cards and even our neighbors tried with their card ...and all... Se mere
Virksomheden har svaret
Bellissimo tour della mia citta con Venetoinside! Bravissima e molto preparata la guida Silvia, che ha fatto conoscere alcune caratteristiche di Padova sconosciute anche ai padovani! E gran fi... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Discover Venice & the Veneto Region through our insider's tips and book online your holiday from A to Z! Choose from a wide selection of hotels, taxi & transfer services, public transport cards, tours, guided visits and activities, skip-the-line entries to St. Mark's Basilica and the most important museums in Venice. Why choose us? 1) Get the real insider's assistance and travel tips of a local tour operator 2) Plan and book your entire holiday on one single portal dedicated to Venice & Veneto 3) Buy on an e-commerce site that is protected using today’s highest safety standards
Kontaktoplysninger
Viale Ancona 24, 30172, Venezia - Mestre
- +39 0418877441
- contact.venetoinside@insidecom.it
- www.venetoinside.com
3,4
Middel
441 anmeldelser
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Very easy to book …
Very easy to book on Venetoinside and voucher delivered by email very soon after looking forward to travelling the canals with our 24 hour water bus pass
3. august 2019
Uopfordret anmeldelse
When we arrived at the meeting place to…
When we arrived at the meeting place to find the boat for the dinner cruise, there were 4 boats. Each and everyone of them told us that they were not the boat! Not sure if our trip had been cancelled but needless to say we had no trip!! 290 euros wasted!!! Will NEVER book through this company again!!!!!!
27. juli 2019
Uopfordret anmeldelse
Besvarelse fra Venetoinside.com
Dear John Couri,
we are very sorry that you were unable to participate in the service booked. We contacted the supplier to check what happened and they told us that the boat was docked at the designated location and waited more than 45 minutes after the scheduled departure time. In the voucher that we provided at the time of purchase, you can find the starting point, all the information needed to participate in the event and the number of our Costumer Care that is always available in case of need. We are sorry that you have not contacted us, we could have helped you to find your boat in time.
Should you need any further information, please do not hesitate to contact us.
Best regards,
Alessandra Penzo
venetoinside.com
I purchased discounted tickets to the…
I purchased discounted tickets to the venice natural history museum on my smart phone and received my voucher promptly. What I didn't realize prior to paying for and receiving the voucher was that it had to be printed on paper in order to be exchanged for admission at the museum. The emailed voucher stated a paper copy was necessary and that the electronic version on my phone wasn't acceptable. Being in a rental airbnb, I had no way to print the voucher. I ended up buying two tickets at the museum itself and my one day only vouchers were never used. I don't remember seeing a notice of the printing requirement ahead of purchase time, although I suppose it could've been there. Whether it was an oversight on my part or a deliberate omission on their part, I was out the 16.50 euros. I won't be using this site again.
16. juli 2019
Uopfordret anmeldelse
Besvarelse fra Venetoinside.com
Dear April Conover,
we are sorry about what happened but as it is written on our website in the page dedicated to the ticket you purchased and in the voucher you hold, you must present at the ticket office of the museum in question only the printed voucher. Unfortunately, this rule does not depend on our decision but on the ticket offices themselves, which only require and accept paper vouchers.
For any problem or doubt our Costumer Care is always at your disposal.
Best regards,
Alessandra Penzo
Venetoinside
Ship the line
I booking tickets on the venetoinside, and it was easy and we went directly in the San Marco and ship the very long line.
15. juli 2019
Uopfordret anmeldelse
Tutto perfetto!
Tutto perfetto!
consiglio il tour delle isole da 6.30.
25. juni 2019
Uopfordret anmeldelse
Skip the line is a scam
Skip the line is a scam; guide was 20 minutes late and spent most time on the phone. The tour was given outside the Cathedral wile in the line. Not recommended.
24. juni 2019
Uopfordret anmeldelse
Besvarelse fra Venetoinside.com
Dear Sergio Garza-Corona,
we are sorry you were not satisfied with the tour. Therefore we would like to ask you to send us an email at info@insidecom.it with your booking number to understand what happened that day.
Thank you for your feedback because it is very important to improve our services!
Best regards,
Alessandra Penzo
venetoinside.com
Good booking site for Venice activities
I use Venetoinside to book San Marco tickets and Vaporetto passes several times a year. Great online experience! Also, lots of local information on their website as well.
6. juni 2019
Uopfordret anmeldelse
Website INSIDE.COM is terrible and does…
Website INSIDE.COM is terrible and does not work for taking credit card payments to book Venetoinside.com tours.
We tried multiple cards and even our neighbors tried with their card ...and all with correct MasterCard, Visa, and American Express cards...EVERY TIME it came up with PAYMENT DENIED. Reasons cited were missing number, missing cvc, missing expiration. B.S. They were all inputed correctly.
Our cards worked fine on their competitor's site which is where we finally booked our tours.
26. maj 2019
Uopfordret anmeldelse
Besvarelse fra Venetoinside.com
Dear m Meyers,
We are very sorry that you were unable to make payments through our portal. In fact, just that day, we had technical problems that were solved promptly.
Thank you for your feedback because it is very important to improve our services!
Best regards,
Alessandra Penzo
venetoinside.com
Payment taken but no vouchers received…
Payment taken but no vouchers received via email for transport & activities booked for this coming weekend! Documents cannot be retrieved via website. No one answering phone calls or responding to emails!
23. april 2019
Uopfordret anmeldelse
Besvarelse fra Venetoinside.com
Dear Alexandra Stacey,
First of all, I would like to thank you for your feedback. Your comments, both positive and negative, are always important to us, to better understand our customer needs and therefore improve our services.
We have double checked and we found out that you have already contacted and solved the issue with our Customer Care via e-mail.
Best regards,
Alessandra Penzo
venetoinside.com
I am very disappointed with my…
I am very disappointed with my transaction on Venetoinside.com.
I have purchased 6 tickets for the Doge Palace in May. Shortly after booking, I realized that Venetoinside.com is the ONLY website that does not offer the discounted tickets for over 65. I have paid 22 Euros for each of 6 tickets. I have now seen that all other websites offer discounted tickets for around 13 Euros for over 65. I am responsible for the group and I feel terrible that I have not made the best deal for them. I have contacted Venetoinside for a partial refund or a full refund, but I have not had an response. Stay away from this website and book elsewhere. Wish I had.
18. marts 2019
Uopfordret anmeldelse
Besvarelse fra Venetoinside.com
Dear Donna Hess,
we are sorry you were not satisfied with our service. Actually, we offer two concessions only on our portal (children 6-14 years and children up to 5 years). We regret you did not find the right ticket for you but this is our company policy regarding the online sales of Venice Civic Museums tickets. Concerning the refund, this is not possible, as clearly indicated on the cancellation policy you accepted before completing the online booking procedure.
Best regards,
Elisa Franzoi
venetoinside.com
Just Run away.
Run away..
they charged us 40 euros for free 24 hour ferry and we weren’t allow to travel back to the airport and had to buy a new tickets which cost us 30 more euros.
Dirty Thieves!!
20. december 2018
Uopfordret anmeldelse
Besvarelse fra Venetoinside.com
Dear Eitan Litner,
we are sorry you were not satisfied with our service, but actually it is not clear to us what happened. On our portal you can buy the actv tickets to travel around Venice and its islands: we offer varius type of tickets, such as one way, 24h, 48h, ... Some of them, at an additional cost, also include the airport transfer bus, one way or return. If you paid €40, we may suppose you bought two 24h tourist travel card which does not include the airport transfer.
We invite you to send us more details about your reservation at info@insidecom.it in order to verify if something went wrong. Thank you for the cooperation.
Best regards,
Elisa Franzoi
venetoinside.com
Most Smooth Tour in all of Italy
This was one of the most smooth tours we took in all of Italy. It was a little confusing where to go when we were picking up our tickets because they people passing them out were not wearing the attire they said they were going to wear but we just looked for the name of the company and was able to find where we should go. The tour guide was amazing, she explained everything so well and even coordinated it that we could skip the line too. I would definitely use this company in the future.
27. november 2018
Uopfordret anmeldelse
we coudlnt use the vip ticket to get…
we coudlnt use the vip ticket to get inside the san marks church because was flooded.I dont understand why they sell this tickets because san marks square is flooded 250 days a year,i asked to get the money back but they didnt refund the money
6. november 2018
Uopfordret anmeldelse
Besvarelse fra Venetoinside.com
Dear Marcos SARRIIO,
we are sorry you could not benefit from the skip-the-line service due to high water. Unfortunately, the phenomenon of ‘acqua alta’ cannot always be forecast in advance and may fully inhibit the access to the Basilica. Please consider that high water is a real problem for Venice and its inhabitants. We try to do our best in order to prevent this from affecting the experience of tourists but it is not always possible! We apologize again for any inconvenience! If you read the other reviews conncted to this service you will realize that the skip-the-line service is appreciated by almost all of our customers because it allows them to spend much more time in visiting many other interesting things in Venice! As for the refund, both online and on the voucher you received after your reservation it is clearly indicated that ‘The cost of the Skip the Line service is NOT refundable’.
Best regards,
Michela Morosini
venetoinside.com
BOOK ELSEWHERE FOR SKIP THE LINE
BOOK ELSEWHERE FOR SKIP THE LINE
I booked for St. Marks earlier yesterday prior to the floods beginning. They would not honor the ticket. Upon receiving the email today, I initially thought it would be a refund. Such is not the case. When discussing my situation with the representative at the entry there was a clear lack of sympathy. Even that kindness would have lessened that I just spent money for nothing.
30. oktober 2018
Uopfordret anmeldelse
Besvarelse fra Venetoinside.com
Dear Lynnette Stiger,
we are sorry you could not use the skip-the-line service due to high water. Unfortunately, the phenomenon of ‘acqua alta’ cannot always be forecast in advance and this may cause problems to visitors or even fully inhibit the access to the Basilica. We try to do our best in order to prevent this from causing inconvenience to visitors but it is not always possible! We apologize again for that but high water is a real problem for Venice and its inhabitants. As for the refund, ‘The cost of the Skip the Line service is NOT refundable’ and this is clearly specified both online, on the important you were supposed to read before booking, and on the voucher you received after your reservation.
Best regards,
Alessia Corso
venetoinside.com
Very difficult to find the ticket I was…
Very difficult to find the ticket I was looking for. I wanted the entry to St Marks Basilica (to skip the line). It is 3 euro per person. They want to sell you a much more expensive package that is not necessary. I finally found the cheaper ticket and purchased it. The time was great and entrance was quick and easy. Be careful that you find exactly what you are looking for before you purchase. There are no refunds.
25. oktober 2018
Uopfordret anmeldelse
Besvarelse fra Venetoinside.com
Dear Margaret Sanfelippo,
thank you for your feedback! On our portal we offer a large variety of services, such as tickets, tours, activities, ... We try to present them in the best way possibile in order to offer a complete overview and help customers in booking the service they need. We regret you have difficulties in finding the ticket you were looking for. At present we are working to a complete restyle of our portal and we'll take your comment into consideration to better highlight the diffences among our products.
Best regards,
Valentina Tonon
venetoinside.com
UNA GIORNATA ALLE ISOLE...
BUONGIORNO,mi sono servita di questo servizio per portare un gruppo di amici in visita alle isole di Murano e Burano ,mi sono trovata molto bene il servizio direi molto soddisfacente,solo una cosa che non trovo adeguata è la segnalazione dell'imbarco,non è segnalato con un cartello o qualsiasi altro modo,ecco qui direi che dovrebbe essere piu chiaro..vorrei spendere invece una recensione per la guida.ISABELLE DUMARTIN, è davvero preparata,molto gentile e con una simpatia squisita,accogliente sa davvero conquistare il gruppo che porta a spasso.COMPLIMENTI ISABELLE,spero di trovare ancora lei nelle mie prossime escursioni. grazie !!
18. oktober 2018
Uopfordret anmeldelse
Deceitful and disrespectful.
Deceitful and disrespectful. Deceptive practice of steering you to 13€ San Marco Campanile ticket vs 3€ Basilica ticket. Rudely ignore your request to be treated fairly by correcting the error that they encouraged to get 20€ more for an unwanted ticket. Email requests for satisfaction ignored.
7. oktober 2018
Uopfordret anmeldelse
Besvarelse fra Venetoinside.com
Dear Eugene Ely,
we are sorry you were not satisfied with our service, but please consider that, both for St. Mark's Basilica and for the Bell Tower, it is clearly specified to pay attention while booking since, once the reservation has been confirmed, it cannot be changed, cancelled or refunded. Unfortunately, these skip-the-line services have strict time slots to respect and it is not possible for us to change the date and the time of the service after you complete the booking procedure: the bar code and the qr code included on your voucher are related to the date and time you actually booked and, once they have been issued, they cannot be sold again. We regret you made a mistake while making your reservation, but please consider that we are transparent in warning our customers about the impossibility to change the reservation. We can assure you that, whereas possible, we always meet our customers' requests about rescheduling their booking.
Best regards,
Elisa Franzoi
venetoinside.com
Web site is perfectly organised!
The web site is perfectly organised and visible!
Excursions are the best that I have seen offered on the Internet.
6. oktober 2018
Uopfordret anmeldelse
Best way to buy Water Bus tickets
We used them to book and pay for our Water Bus tickets so we didn't have to queue at ticket ofcies. We chose the 2-day tickets for unlimited travel. You receive an email with your voucher that shows a PNR code plus instructions. Basically, go to a ticket machine, select language then select "venice>connected" at the bottom of the screen. Tap in your PNR code and all your tickets are printed.
26. september 2018
Uopfordret anmeldelse
What they don’t tell you in this tour…
What they don’t tell you in this boat tour of Murano/ Burano is that they make you walk at quick pace for 15 minutes in the beating, hot sun from the Doge’s palace area to the moored boat. We had children and elderly with us and they found it extremely difficult. Not one iota or consideration for the struggling elderly or children under 5 from the company staff! When we complained the representative Alberto and his female guide companion were extremely rude and unpleasant, failing to show any empathy or understanding of the elderly and young’s plight. Very poor experience, and definitely NOT recommended for Senior citizens or Children. Booking Ref: VS18-158675, Date of Tour 23.8.18, Time 14.30
23. august 2018
Uopfordret anmeldelse
Besvarelse fra Venetoinside.com
Dear SSanjay Verma,
we want to thank you for your feedback, however without a booking number, the name of the service you booked, a date, ... It is very difficult for us to understand the tour you booked and therefore delve better into this issue. We would appreciate if you could send us more details at info@insidecom.it. In the meantime we apolgize for the behaviour of the staff in charge on site.
Best regards,
Alessia Corso
venetoinside.com
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