Venetoinside.com Anmeldelser 

441
TrustScore 3.5 ud af 5

3,4

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Pessima esperienza: viaggio di coppia. Abbiamo acquistato un tour per le isole (Murano, Burano e Torcello da Chioggia), ma ci hanno portato a Venezia. Il personale sull'imbarcazione "Raffaello", ci ha... Se mere

Bedømt til 5 ud af 5 stjerner

Ho avuto modo di parlare con l'operatrice Federica, di Veneto inside, è stata molto gentile, ha ascoltato con pazienza tutte le mie richieste, mi ha fornito indicazioni di vario tipo (dai biglietti d... Se mere

Bedømt til 1 ud af 5 stjerner

Website INSIDE.COM is terrible and does not work for taking credit card payments to book Venetoinside.com tours. We tried multiple cards and even our neighbors tried with their card ...and all... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Bellissimo tour della mia citta con Venetoinside! Bravissima e molto preparata la guida Silvia, che ha fatto conoscere alcune caratteristiche di Padova sconosciute anche ai padovani! E gran fi... Se mere

Virksomhedsoplysninger

  1. Rejsearrangør
  2. Hotel
  3. Taxibureau
  4. Rejseselskab

Oplysningerne kommer fra forskellige eksterne kilder

Discover Venice & the Veneto Region through our insider's tips and book online your holiday from A to Z! Choose from a wide selection of hotels, taxi & transfer services, public transport cards, tours, guided visits and activities, skip-the-line entries to St. Mark's Basilica and the most important museums in Venice. Why choose us? 1) Get the real insider's assistance and travel tips of a local tour operator 2) Plan and book your entire holiday on one single portal dedicated to Venice & Veneto 3) Buy on an e-commerce site that is protected using today’s highest safety standards


Kontaktoplysninger

3,4

Middel

TrustScore 3.5 ud af 5

441 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,4

Alle anmeldelser

(441)

0 anmeldelser inden for de sidste 12 måneder

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 2 ud af 5 stjerner

Incredibly frustrating visit to…

Incredibly frustrating visit to Torcello. The page DOES NOT warn that tickets do not include entry to the Campanile, the basilica bell tower, a key and unmissable part of the visit. We undertook the 2 hr trip to Torcello from Venice only to find we couldn't go up because our Veneto inside ticket did not include the tower and it was too late to buy separate tickets (the tower closes 1/2 hr before the basilica). This really spoiled our once in a lifetime trip.

11. august 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Visitare in autonomia a palazzo Ducale

Sono andata a visitare in autonomia il palazzo Ducale, la prenotazione è stata veloce, ho stampato il voucher con facilità da casa. Non ho fatto attesa all'entrata specifica per prenotati. Utilizzerò ancora questo servizio.

11. april 2022
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

So much better than the other sites!

While I have not used my purchased tickets yet, the process to buy them was wonderfully clear and easy, especially compared to other sites. I'm assuming everything will work as planned, and it will have been a great choice to use Venetoinside for my tickets/reservations for Venice.

26. september 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Gita a Murano-Burano-Torcello

Prenotazione facile e veloce.
La gita alle tre isole della durata di 6,5h è ben organizzata, il personale disponibile e gentile. Le partenze sono state puntuali e i tempi dedicati a ciascuna isola ben bilanciati. Gita consigliata.

25. juli 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I just ordered my ticket for Torcello…

I just ordered my ticket for Torcello Basilica for the 20th June 2020. It is quite easy to pay for the order, however, there is no clear information being provided while making the booking. After I received my voucher via email, I was surprised by the information printed on the voucher. It says that only printed voucher will be accepted, without this, the entry gate will not open.
I can not believe what I have read. Is it a joke? If I make reservation online, I should be able to use the digital version to enter the Basilica. Or the ticket office should be able to print out the paper ticket for me if I can show the email with voucher. If Basilica only accepts paper ticket, they have to mention this important information before selling ticket online. Otherwise, I could assume that Basilica is trying to cheat the customer. I will file my complaint to tourist office in Venice.

19. juni 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Don’t throw your money into water

We bought skip line tickets for St. Marco Basilica and when we went to the St. Marco square water was coming up less than 10 centimeters and there was only a line on the walking bridge to the Basilica. I asked a staff where the skip line was then she asked me to show my ticket and showed the last sentence ‘in case of high water skip line service would be suspended’. YOU CANNOT SEE THIS ON THE SITE BEFORE PURCHASE BUT AFTER PURCHASE YOU WILL BE NOTICED. I claimed this unfairness to the Venetoinside.com but they said the ticket could not be refund because the site worded that the ticket was no refundable. The point is that they have to show not only no-refund policy but also the risk of high water in advance to the purchase. They have so many high water but they do not show the risk. We not only threw money into water but also had to wait in a line to get into the temple.

13. november 2019
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Easy to use

Easy to use. Tickets to major attractions sent to your phone without the use of an app. In our case we were able to book last minute, but we were also well out of peak season at the beginning of November (though it was an Italian national holiday weekend - All Saints' Day). I would recommend to anyone visiting Venice.

4. november 2019
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Un vero INCUBO se non stampate il…

Un vero INCUBO se non stampate il voucher: è pressoché impossibile trovare un internet point che lo faccia. Ho rischiato di perdere quasi €200 che tra l'altro non sono rimborsabili. In quanto a saltare la coda si risparmia si e no un quarto d'ora... Per €6 a biglietto in più non sembra un gran servizio.

3. november 2019
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Useful for some advance purchases.

Overall, I found the service helpful. It is worth noting that in some cases PAPER copies of tickets are needed, so do you need to purchase and print off tickets before you leave home and start on your travels.

Also, it can take a few hours for some vouchers to come through by e-mail, after purchasing. Allow for that.

Also, don't "over-purchase" stuff. Its fun (And free) just to walk around Venice and soak up the place, and you'll find more time goes on that than you think.

28. oktober 2019
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Do not choose this company for a water transport to hotel. STAY AWAY

I chose this company (paying more) for a private water transport TO MY HOTEL from the airport . The driver dropped us off at St Marks Square, not the Dona Palace Hotel as paid for and clearly indicated on the voucher/printed detailed document. I had my mother, who cannot walk well, so I paid to be dropped off at hotel. I showed the driver the receipt and he just threw our luggage on the dock, telling us ‘no’. I emailed the company and received no response. DONT CHOOSE THIS COMPANY.

Matthew Burk

30. august 2019
Uopfordret anmeldelse
Venetoinside.com-logo

Besvarelse fra Venetoinside.com

Dear Matthew Burk,
we are sorry you were not satisfied with the service booked and can understand your point of view.
The problem arose from the fact that in Venice boats are not always able to reach the point indicated on the voucher, due to the particular morphology of this unique city. This means that many hotels located in Venice Island or Venetian Lagoon cannot be reached directly by water taxi because the are not equipped with special gateways on the water (called 'porte d'acqua') and your hotel unfortunately belongs to this hotel category. In these cases, the taxi driver has to drop off clients at the nearest pier, as we clearly specify both online and on the voucher issued after the reservation, but we guess you missed this important information.

As for the behaviour of the taxi driver, we agree with you that it was totally inappropriate and that he should have provided you with an explanation. For sure we will complain with him about it and will ask him to avoid similar mistakes in the future.
Finally, we have carefully checked in our database to understand if we replied to your request or not and actually we have found out that our Customer Care Team replied to your email on 30/8/2019, providing you the explanations mentioned above... If you wish, we can forward it to you once again.

Thank you for your review! We always do our best to improve our services and customers' feedback is precious to do that.

Kind Regards
Michela Morosini
Venetoinside.com

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