Tyneside Home Improvements Anmeldelser 

They converted our garage.
What I liked most is they had a different professional for each aspect, so each job (electrics, joinery, plasterer etc) was done to top standards. And all the workers were lovely.
They got matching skirting, the sockets we wanted and windows to match the rest of the house.
Everything was done quicker than expected and there was barley any mess.
The project manager called very regularly just to check we were happy and that everything was moving along smooth which I appreciated.
The finished room looks great, there was absolutely no issues along the process 😊
Only additional thing id add is some trade white on the walls, or even a recommendation for a painter with availability, just because it was difficult to fit in painting the walls & fitting flooring before the joiner came to do the skirting & door as I have a toddler with me all day every day. But I was well aware this was the process when booking, just a thought for future projects.
We are wanting to change our bay window next and we will go with this company again 😊

We had an orangery built at the back of our garage. The experience we had from the start to finish was OUTSTANDING! Starting with the gentleman who came home to show us the projects, Ian. Very professional, knowledgable and kind.
Communication is a key in these kind of projects in addition to commitment. Tyneside Home Improvements demonstrated to be absolutely professional and very caring. Damon was our contact person who was dealing with our protect. I cannot thank him enough for his excellent way of dealing with us. Everything that was promised was done as agreed. All the staff from the office to the on-site were so kind and all working together as a team to finish the project to a high standard. People who worked onsite were very kind, consistent in timing with regard to starting and finishing every day. They always cleaned the area before leaving at the end of their working day. Absolutely outstanding service. The owner of this company should be really proud of his team. Not to mention, the staff in the office. Michelle who was very good in listing to our queries, and actually getting back to us every time we called her to update us about our queries. Thank you Michelle for your excellent communication with us during the whole project. Anthony as well in the office, very kind and professional. Thank you Anthony for your outstanding customer service.
In our opinion, a company shows to be professional when sometimes (minor) issues arises and the company happily deals with it with no delay or hassle. Only then the professionalism speaks for it self. Tyne side Home Improvements proved this several times. We had just little mistakes with door handles that were the wrong colour, straight away, they ordered new ones, came and changed it without any hassle or delay. The reason why we mentioned this is to show to other people that mistakes can always happen (we are all human beings) but the question is how the company deals with it. So this is not a negative comment but rather a positive when something happens, how the company deals with it.
Overall outstanding. The results were amazing and everyone who came and saw the orangery loved it. Thank you Damon for keep checking with us till the last thing was finished. You are truly amazing!
We strongly recommend anyone who is looking to build an orangery, to stop looking further and go ahead with Tyneside Home Improvements.
Najat & Ahmed

The owner Kevin should be very proud of his workforce, we are so impressed by the standard of workmanship from every single trade and profession. Every single guy on the job was pleasant, polite and extremely hard working. All work has been carried out to a very high standard, everyone turned up on time and left the site tidy at the end of the day. We now have the most beautiful orangery , we can’t recommend this company enough the price was extremely competitive. Well done to all involved. Apologies if I missed anyone from the following list but really wanted to name and say a huge thank you to all of the guys involved.
Michael Sales
Damon (implementation build works)
David T (surveyor )
Paul and Chris (groundwork and initial build )
Steve (plasterer)
Micky and team (window and roof fitters)
Dave (electrician)
Shaun (plumber)
Stuart and Mark (joiners)
Anthony (operations)
Chris (finance)

Kim’s Regards Linda and Joe (Warkworth)

Many thanks to all those involved in planning and building our new garden room. WE LOVE IT. From start to finish the experience was a very positive one. The communications with Tyneside Home Improvements from office to onsite was excellent. The high standard of materials and the efficiency of work onsite was impressive. Also all the guys who worked on the installation were friendly but professional, prompt, tidy and nothing was too much trouble. All the staff we encountered are a credit to the business. We would have no hesitation in recommending Tyneside Home Improvements.

Allan and Jack top marks the fitters plus the tow Jonesy the plasters a great experience to watch TRADES MEN AT WORK many thanks lads Roger Freda

Recently had our garage converted by THI and we are 100% satisfied by the work carried out. Every one from the team did such a great job to help with the amazing finish. Kieran, Graeme, and joiner Mark, stood out as they worked so hard and nothing was an issue, and the quality of work was amazing!! Thanks so much to Damon for keeping the project flowing and for honest and being down to earth. We had an issue with the flooring level which was resolved by Damon and team which we are grateful for. Only pointer we picked up on was the communication which could be improved - but nothing major. We would highly recommend and we will be back for our extension!!

Thanks so much again 🙂
Courtney & Richard

12th August:
I cannot fault the work that has been carried out, the team did a good job and has carried the work out to specification. The teams that visited were very helpful, welcoming, and professional. Once Damon took over the project, he organised all the work and it was all completed in quick succession. Communication was significantly better. If there were problems, Damon was quick to rectify and provide solutions. However, I want to keep my previous words in the review to help warn any future clients. Although our experience was one in hundred, thats one in a hundred too many. The issues we had could have been prevented and it wouldn’t have spoilt the experience.
If I could give more of a breakdown to the individual services provided, the building work would be a 4/5 however, the service at the beginning has seriously damaged the experience bringing the overall experience to 3/5.
All in all, Tyneside Home Improvements has redeemed themselves but unfortunately, the experience overall hadn't lived up to expectations.

(written on 26th July)
*To note that our project is still ongoing and has been ongoing for 4 weeks and a total of three days worth of work has been carried.

‘To date this has to be the worst customer experience I have had in my life. I had previously uploaded a review before but was asked for it to be taken down as an agreement that the service will improve. I feel that the only way to be taken seriously is to put a review such as this in order to get a response.

More work and communication was meant to be taking place as the week commencing 24th July, however no work has been carried out and furthermore the manager dealing with this is on leave delaying the entire project further and hadnt informed us of any updates. Website boasts about ‘unrivalled customer service’ but I am yet to experience this.

The customer service has been absolutely terrible and I seriously regret going with this company. I hope others dont experience what we are experiencing.’

Excellent work done within two weeks. Highly recommended

Cannot fault the workmen from start of the base and foundations to the installation of the Upvc conservatory frame. Great expertise all round. Very happy with my conservatory.

David and I would like to say a huge thank you to Kevin and all at Tyneside Home Improvements, for a fantastic job in replacing our conservatory roof with a Supalite roof. Special thanks to Joe, Scott and Carnation Alan who were first class from start to finish and now hold the world record for the number of brews drank in a day. We would highly recommend this company to anyone!
Thanks again for installing a
super Supalite conservatory roof!

Absolutely delighted with our new Orangery and would highly recommend this company. Communication was excellent and all involved in the build were brilliant, very professional and even cleaning up before they left. We live on a new estate and have already had neighbours commenting on how impressed they are and how well the brickwork and window frames have been matched to the existing ones. Do not hesitate to contact them if you are thinking of having work done.

Right from the start THI where a great firm to use. Sales Person (Ricci) was not to pushy and contacted boss with reghard to certain things that need doing. Fitters were really good, Had pulled down old conserveratory and rebuilt it within 3 days (even fitted a catflap to the door as requested). Plaster was done within the day. Some problems (broken glass unit ) which did take about 3 week. This was fixed at the same time as they fitted the skirting board (which was my own). Overall I was very impressed with this firm and would recommend that you give them acall

We had an orangery built, the work was started in March and finished in April, all of the tradesmen worked really hard and efficiently, quite often in awful weather. The work was done to a really high standard and we love the finished room.

Absolutely fabulous from start to finish,
Great team of fitters,
looks amazing. I would highly recommend this company 👌

Massive thank you for your hard work and professionalism. Kept us informed all the way through. Even tidied up after themselves. Restored my faith in tradesmen. Top blokes
Thank you we are so grateful that you helped us

The father and son team who came to fit the windows and doors were excellent. As we are in the middle of renovation some rooms ended up cleaner than when the lads first arrived. The windows appear good quality as does the door.
We had a few issues with a door handle being damaged and a little cross communication but it has all been sorted now.

We recently had a Superlite Roof installed by the team at Tyneside Home Improvements, the work was completed on time and to a very high quality, we are extremely happy with the finished product. Big thanks to all the THI Team for a professional service from start to finish, we would definitely recommend THI to our friends. Joe, Joel, Jonny & Jonny all done a great job.

Everyone we dealt with were professional and easy to get on with, communication of who was coming and when was excellent. We had personnel from all trades ie sales, surveyor, roof installation, window and door replacement, heating engineer and joiner, all were professional and considerate. We are extremely pleased with the job and would highly recommend Tyneside HI

We have had two projects completed by THI, a garage conversion and an Orangery and will soon be starting our 3rd project.
From planning to the finish everyone was, professional, friendly, knowledgeable and hard working. Any problems are quickly sorted. I would definitely recommend THI.

Excellent service from salesman to fitters. From the start, customer care was excellent.