Tyneside Home Improvements Anmeldelser 

Kev and Lewis fitted our new double glazing at the front of our house including a dorma window. They were both friendly, professional and extremely hard working.
The finished windows look amazing they really have done an excellent job and we are very happy with the attention to detail, the brilliant finish and all the mess tidied away!
Thanks both of you and we will definitely recommend you in the future.
We would also like to thank Dan for visiting us to give us a quote for the windows a couple of months before. He was also very professional, friendly and not a 'pushy' sales man! Communication was excellent regarding timescales of work commencing etc
We wouldn't think twice about contacting Tyneside Home Improvements again in the future if we needed any more work done on our home.

Thanks again
Mel & Sean

Great company. Angela really looked after us and every tradesperson who came to our house was fantastic from the builders to the electricians to the electricians to the plumbers to the plasterers. Really pleased with our garage conversion. It looks great.

​I recently had a SupaLite roof fitted on my home by Tyneside Home Improvements, and I couldn't be happier with the results. From start to finish, the entire process was seamless, professional, and completed to an exceptionally high standard.
​The workmanship across every phase of the project was faultless.
​Roofing Team: The removal of the old roof and the installation of the new SupaLite structure were carried out efficiently and cleanly. The team worked tirelessly, and the quality of the build is immediately apparent.
​Plastering & Electrical: The internal finishing work was equally impressive. Both the electrician and the plasterer were spot on—punctual, neat, and highly skilled in their respective trades.
​A special mention goes to Anthony, who was fantastic throughout the entire project. His communication was outstanding; he kept me fully informed with transparent updates regarding timelines, scheduling, and every next step of the build. Knowing exactly what was happening and when made the whole process completely stress-free.
​I would highly recommend Tyneside Home Improvements to anyone considering a solid tiled roof conversion. They deliver a truly quality build paired with genuine professionalism from start to finish.

Good initial experience with sales and 3D imagery after being recommended the company by a friend.
Job was completed with a great team of tradesmen. All polite, punctual and tidy.
Communication was good throughout the process.
So pleased with the finished result and all the extra natural light that we have as a result. We would highly recommend THI.

We ordered four new windows, including a large bay window. Dan provided clear information, guidance and knowledge of what was required for energy efficiency, sound proofing and security. We chose acoustic glass as we live on a busy road, and are really pleased with the outcome.

The team at tyneside home improvements kept us up to date with installation dates and were really helpful when we needed to delay. Kevin and Lewis fitted the windows, they were friendly, skillful and thorough. They cleaned up after themselves and the whole job took exactly the time they scheduled. We are delighted with the end result and would highly recommend Tyneside Home Improvements.

Top class sales, comms and installation - extremely professional, knowledgeable team who go the extra mile to help. Great all round experience and very high quality finish - absolutely love my new door :-) Special thanks to Michael, Danielle, Kevin and Lewis for making it a very stress free transition. Oh and great value for money too.

We recently revamped the back of the house and swapped the doors and window around and the difference has been unbelievable. I couldn’t fault the service, communication and works carried out and the after sales care has been great to, just checking everything was satisfactory.

Tyneside home improvements have just completed a single storey extension at the back of our house. Exceptional product quality and service from start to finish. The workforce from groundwork, installation of supalite roof and windows, plastering and electrical were highly skilled, knowledgeable and committed. Excellent office support throughout the process, a focus on customer satisfaction, ensured the work finished on schedule. We would recommend Tyneside home improvements without reservation and will use them again in the future.

Tyneside home improvements built my extension and patio
It was a big project with numerous trade pearsons involved
Like every large project it was inevitable that problems arose but Kevin and his team always responded to me and ensured the issues raised were resolved.
I wouldn't hesitate to use THI in the future

We had building work completed by Tyneside Home Improvements and honestly couldn't recommend them highly enough.

From start to finish, the communication, quality of workmanship and aftercare service have all been superb. Everyone we dealt with was friendly, professional, and helpful, and we are absolutely delighted with the finished result.

We wouldn't hesitate to use them again or recommend them to family and friends.

AVOID AT ALL COSTS – I HAD TO ISSUE A COURT CLAIM TO RECOVER MY MONEY

If I could give zero stars, I would.

I sincerely hope no other customers have paid 80% of the contract value in circumstances where no building work has been done.

I signed a contract in January 2026 and paid 50% in advance for a standard garage conversion. The works were repeatedly delayed, with proposed start dates moving several times with very little notice.

When I cancelled because of these repeated delays, THI claimed that 80%(!!!) of the total contract value would be due, despite no installation or construction work having started. I repeatedly asked for the legal basis, invoices, documents, cost breakdown and evidence of any unrecoverable costs to justify that position. THI repeatedly, and in my opinion purposely, ignored these requests. This left me with no choice but to issue a County Court claim to recover my money.

Only after the claim was issued did THI’s position change from 80% of the contract value being due, to smaller alleged costs. One of these costs was, what appeared to be, a standard sized window. The invoice provided showed it was ordered after proposed start dates had already been missed (the order date per the invoice was more than 3 months after the contract was signed). This was not delivered until even more proposed start dates had been missed. THI continued to seek payment from me for this window despite the cancellation and despite how late it had been ordered. They did not provide a response when I asked whether it could be returned or reallocated to another project

Overall, I found the delays, communication, overall conduct and handling of the refund dispute extremely poor. THI held a substantial amount of my money for months despite no building work starting, and I had to take formal action and incur additional costs to get the matter resolved. Based on my experience, I would never use this company again.

My concern is that other customers in the same position may not have the time or resources to challenge this kind of conduct. THI held a substantial amount of my money, and even claimed more was due, despite no building work starting. THI only properly narrowed its position after I pushed repeatedly and issued a County Court claim. I am leaving this review so others are aware before they agree to sign contracts or pay large sums up front.

We used Tyneside Home Improvements for a rear extension and garage conversion on our home. Here is an honest review

The sales process was smooth and the team initially seemed professional, but what we were sold didn’t match what was then installed. The roof lantern on our extension ended up significantly off‑centre.

After raising this, we seemed to get nowhere for a few days We considered calling the contract void at one point we were so frustrated. But after a lot of ‘there’s nothing we can do’ they finally offered to fix it, but only at an additional cost to us. Some of that extra cost was negotiated down to overlook damage caused elsewhere (including to our driveway), but we still ended up paying more than initially quoted to get what we were originally sold.

Communication during the build was a major issue. We were given specific dates for trades to attend, but people often didn’t turn up as promised. Callbacks to the office were frequently missed or delayed, and the overall build time was massively underestimated compared with what we were initially told. With multiple subcontractors of varying quality on site and limited coordination, the whole process became very stressful. We had to cancel our planned summer holiday and ended up pointing out basics like ‘the plumber hasn’t been in for first fix but you’ve sent a plasterer’

On the positive side, the final finish is good. The spaces look as we hoped and the quality of the completed work so far seems solid. Had this been fixed without incurring additional cost (as it should have been when comparing the renders and drawings provided). Then the Rating would undoubtedly have been higher, once they eventually kicked into gear work completed quickly and efficiently.

The final week involved over a dozen calls from the office to ask if the work was now complete (it wasn’t) and If could release the funds. It had been the most communication I’d had during the process.

There have been a few minor follow‑up issues, with plumbing and electrics but the office seems now to be responding and arranging fixes, although still yet to get dates/times from the actual trades to repair.

Overall, the end result is good, but the journey to get there was far more difficult than it should have been. If you’re considering them, be very clear in writing about design details timelines, and who is responsible for coordinating subcontractors.

Ask for a detailed programme and regular updates, and don’t assume the sales quote equals the final spec even after checking the drawings and contract, double and triple check every detail

Built a large 9m x 3m orangery, complex location close to water, and internal renovation work including wall removals and rebuild. Overall all the different teams who came on site to deliver their scope of work were hugely professional. They had a high quality of work and always had experienced leads.

We had some surprises with what they found on the knockdown but were always identifying options and ideas to achieve the goal.

The office team and leadership were present and available, with good organizing and communication response was professional, timely and helped manage questions or situations well.

We had a specific timeline we needed to get done by, we achieved that timeline, and I appreciate how much THI did to make it happen.

I will happily recommend for others and would use again myself in the future.

From start to finish we could not have asked for a better company to complete our orangery. All the workers were highly skilled and worked really hard. Paul and Grant to mention a couple of them worked in all weathers getting the groundwork completed. There standard of work is second to none and we can't thank them enough for their kindness. All the teams were polite and cleaned up at the end of each day. The office staff, Anthony, Charlotte and Danielle kept us up to date with the work progress and were so helpful and friendly. It went over the initial timescale but these things happen and it can't be helped. We are so happy with the finish and the house is so much brighter. I would definitely recommend THI to others as their work is exemplary.

Once again THI have exceeded my expectations in my second installation this year. Top quality materials were used to install french doors, back door, fascias and guttering to compliment the look of my orangery which they completed earlier this year. The administration team were polite and courteous and the installation team were professional, skilled and friendly. I am delighted with the overall finish. Thank you to a very reputable company, I will be recommending you to family and friends.

From the initial design stage, the construction, frame/ glass installation, through to electrics, plastering and woodwork, I have been in safe hands. Through each phase of the build, the THI contractors have provided a professional service, taking great pride in their work, with an exacting eye for detail. As a THI customer, I have been 'front and centre' at all times, treated with courtesy and consideration . I am thrilled with my Orangery and highly recommend THI.

We had our conservatory converted using the super light roof system and from start to finish the job was perfect, our job was a complex one too abd it was executed to perfection, all the guys are true professionals who took care of our house, cleaned up and were very polite. We highly recommend

Our project was fairly sizeable which involved building an extension to the side of our bungalow, knocking through to four separate rooms including two bathrooms. This involved a number of different teams and individuals along the way. Inevitably there were one or two issues to resolve but these were all dealt with satisfactorily. Overall, the standard of workmanship was very good and the individuals we dealt with were helpful and polite. A special mention for Anthony who has been exceptionally helpful and responsive. Importantly, we also have every confidence that if any post-completion problems arise, they will be dealt with promptly and efficiently. For an end to end process from planning through to completion of the build, I would recommend THI.

After a slow start in the depths of winter our orangery is now finished and it was so worth the wait. The sandstone wall matches the original cottage perfectly and the glass installation is of the same excellent standard as our window installation carried out by THI in the summer. The orangery has proved a great addition to the property and we are very pleased with it. After 2 successfully completed projects within a year we would have no hesitation in recommending this company.
Graham and Julie Finlay

I had new windows fit throughout my house and also the sunroom at the beginning of April. Kevin and Lewis, who are a father and son team completed the work to a very high standard. They were professional and took extreme care of my property. They cleaned up all the mess at the end of each day. I would recommend this company to everyone wanting any work doing on their property.
I previously had a new conservatory roof fitted with this company and I am very happy with it. I feel I got good value for money.