Kev and Lewis fitted our new double glazing at the front of our house including a dorma window. They were both friendly, professional and extremely hard working. The finished windows look am... Se mere
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We ordered four new windows, including a large bay window. Dan provided clear information, guidance and knowledge of what was required for energy efficiency, sound proofing and security. We chose ac... Se mere
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Great company. Angela really looked after us and every tradesperson who came to our house was fantastic from the builders to the electricians to the electricians to the plumbers to the plasterers. Rea... Se mere
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The father and son team who came to fit the windows and doors were excellent. As we are in the middle of renovation some rooms ended up cleaner than when the lads first arrived. The windows appear go... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Trading since 2008, our quality home improvement services are trusted by customers right across the North East. No matter what your project is, our family-run team is here to offer helpful advice and assist in making your dream become a reality. Our customers are at the heart of all that we do and are supported by us throughout their projects as well as afterwards. Our customers can also rest easy in the knowledge that our services all come with a 10-year guarantee, giving you peace of mind even after your home improvements are complete!
Kontaktoplysninger
Albion Street, NE10 9AJ, Gateshead, Storbritannien
- 0191 489 5063
- chris@thi.uk.com
- www.tynesidehomeimprovements.co.uk
4,8
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Garage conversion
We signed the contract for the work at end of Nov 2024, expecting the work to commence in March 25. We were informed work would start at end of April, then on 6th of May and workmen finally turned up on Tues 13th of May for the morning. We assumed because half days seemed to be the pattern that the team must have been on another job. We were later informed that as far as the Tyneside office was concerned, there should have been full days of work taking place. At most there were 2and a half days of inclement weather. The building was finally completed on the 8th of July. We had a few matters that needed further attention after that time. Although we are happy with the finished product, a three star rating would have been given if it hadn’t been for Anthony in the office’s help and cooperation throughout.
8. juli 2025
Uopfordret anmeldelse
Besvarelse fra Tyneside Home Improvements
Hello Mrs Docherty,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you’re happy with the finished result of your garage conversion and that Anthony’s support helped ensure things were resolved to your satisfaction.
However, we’re genuinely sorry for the delays and communication issues you experienced during the project. That’s not the level of service we aim to deliver, and we’ll be reviewing this internally to help prevent similar issues in future.
We really appreciate your patience and understanding throughout the process and your acknowledgement of our team’s efforts to put things right.
Best regards,
The Tyneside Home Improvements Team
10/10 for Tyneside Home Improvements
More than happy with the work which was carried out out father and son team Kev and Lewis. They worked tidy and put in the hours in to complete the job.
Previously we had leading design which we wanted to keep. We were told by other companies it was bespoke and would cost a lot more. Tyneside Home Improvements were able to closely match the design at a reasonable cost.
We love the product quality. The job and product has certainly exceeded our expectations
11. august 2025
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Besvarelse fra Tyneside Home Improvements
Hello Geri,
Thank you so much for your wonderful review!
We’re really pleased to hear how happy you are with both the workmanship and the product quality.
We’re very proud of the care and craftsmanship shown by our fitters, Kev and Lewis are a real credit to the company, and your comments capture exactly the ethos we strive for every day.
It’s especially rewarding to know we could match your existing design at a fair cost when others couldn’t. Exceeding expectations is always our goal, and we’re delighted you love the finished result.
Best regards,
The Tyneside Home Improvements Team
From sales through to after sales this…
From sales through to after sales this company have been excellent.
All staff have been professional and dedicated.
Trades couldn't have been more helpful.
Any remedial works have been dealt with promptly and to a hight standard.
No one has ever made me feel uncomfortable asking for small tweaks.
17. september 2025
Uopfordret anmeldelse
Besvarelse fra Tyneside Home Improvements
Hello Jan,
Thank you so much for your wonderful feedback. We’re delighted to hear that you’ve had such a positive experience with us from start to finish.
Our team prides itself on being professional, dedicated and responsive, so it’s great to know this has come through in your journey with us.
We’re especially pleased that any remedial work and tweaks were handled to your satisfaction, nothing is ever too small when it comes to making sure our customers are happy.
We truly appreciate your kind words and support!
Best regards,
The Tyneside Home Improvements Team
Great Customer Service
A big thank you to Dale and Paul who popped out to complete some remedial work. They did an excellent job. Tyneside Home Improvements have delivered excellent after sales care and I’d highly recommend them.
10. september 2025
Uopfordret anmeldelse
Besvarelse fra Tyneside Home Improvements
Hello Mr & Mrs F,
Thank you so much for your kind review.
It’s lovely to hear how pleased you were with the remedial work and the aftercare you’ve received. Dale and Paul really do represent the values we hold dear, true gentlemen who will always go the extra mile to make sure everything is just right. They’re a real credit to our business, and your feedback will mean a lot to them.
We’re very grateful for your recommendation and pleased we could deliver the level of service you deserve.
Best regards,
The Tyneside Home Improvements Team
The guys that came out were lovely
The guys that came out were lovely, polite and did the work required while explaining it all to me. Thankyou
4. september 2025
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Besvarelse fra Tyneside Home Improvements
Hello Laura,
Thank you so much for your kind words!
We’re delighted to hear our team were polite, friendly and took the time to explain everything clearly.
We really appreciate your feedback.
Best regards,
The Tyneside Home Improvements Team
Victorian style windows.
Just had new windows fitted to our Victorian cottage. The fitters Kevin and Lewis did a brilliant job bearing in mind none of the walls were true. The work is of a high standard and the finished product looks fabulous. We will be having an orangery built by THI in a few months and we look forward to that.
Graham and Julie Finlay
4. september 2025
Uopfordret anmeldelse
Besvarelse fra Tyneside Home Improvements
Hello,
Thank you so much, Graham and Julie, for your kind review!
We’re thrilled that your new windows look fabulous and that the standard of workmanship met your expectations. Our fitting teams take real pride in their work, and it’s great to hear the lovely feedback for Kevin and Lewis, we’ll be sure to pass it on.
We look forward to seeing you again soon.
Best regards,
The Tyneside Home Improvements Team
Positive experience from start to finish
From start to finish everybody was polite and helpful. Lee the salesman was well presented, helpful and the quote that was given was the final price. All the staff involved in the build were fantastic, Jason, his son and the plasterer worked full days and left my home clean every day. The remedial work with dealt with swiftly thanks to Joanne and Anthony. The experience has left me feeling like I have dealt with a reputable firm. The only feedback I would give, is let the customer know as early as possible for any delays in the build times. An unusable space has been turned into one of my favourite rooms in the house. I have recommended THI to neighbours.
23. juni 2025
Uopfordret anmeldelse
Besvarelse fra Tyneside Home Improvements
Hello Mrs L,
Thank you so much for your wonderful review.
We’re delighted to hear that your new space has already become one of your favourite rooms in the house. We will pass on your regards to Lee and let him know his professionalism made a great first impression, and we will also share your kind words with Jason, Aaron, Joanne, and Anthony.
Thank you for recommending us to your neighbours, it is the best compliment that we can get. It has been a pleasure working for you and we’re so glad we could help transform your home.
Best regards,
The Tyneside Home Improvements
Absolutely fantastic customer service…
Absolutely fantastic customer service from Jo. Parts ordered and fitted in great time. Definitely recommend.
3. september 2025
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Besvarelse fra Tyneside Home Improvements
Hello Teresa,
Thank you so much for your kind feedback!
We’re delighted to hear Jo was able to provide you with fantastic service and get everything sorted so quickly.
Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience.
Best regards,
The Tyneside Home Improvements Team
Brilliant Customer service
We had so many problems with Pennine windows this firm Tyneside home improvements have restored my faith in Excellent service From the beginning of the gentleman coming out to assess the problems to the fitters They were amazing replaced French doors and have done a perfect job The two men who did it were brilliant, Very respectful and made us feel at ease after our problems with the original company They were very friendly amazing job done to perfection Will definitely recommend Tyneside home improvements
28. august 2025
Uopfordret anmeldelse
Besvarelse fra Tyneside Home Improvements
Hello Julie,
Thank you so much for your lovely review!
We’re really pleased we were able to help resolve the issues and give you the quality and service you deserve. It’s great to hear that from the first assessment right through to the fitting, you felt supported and reassured.
We’ll make sure to pass on your kind words to the team who carried out the work, they’ll be delighted to know their professionalism and friendly approach made such a positive impression.
Best regards,
The Tyneside Home Improvements Team
pany to be very…professional and friendly.
I found this company to be very professional from start to finish of the job. From Dan the salesman to Kev the fitter everyone was approachable and wanting to do a good job. When contacting the office again everyone was polite friendly and wanting me to be pleased with their work. I would definitely recommend Tyneside Home Improvements.
23. juli 2025
Uopfordret anmeldelse
Besvarelse fra Tyneside Home Improvements
Hello Keith,
Thank you so much for your kind words!
We’re really pleased to hear that your experience was positive from start to finish. Dan, Kev, and the whole team will be delighted to know their efforts and friendly approach made such a difference.
It’s also great to hear the office team were able to support you throughout, they’ll be so happy to receive your feedback.
Thanks again for your recommendation and we look forward to helping you again in the future.
Best regards,
The Tyneside Home Improvements Team
Dave and Ann
Kevin and his son Lewis were really good. They were considerate and respectful. The standard of work was exemplary. We live in an old house and the doors were not standard sizes nevertheless the company found correct doors which fitted our initial design choice.
We would absolutely recommend this company and if necessary we would use them again.
11. august 2025
Uopfordret anmeldelse
Besvarelse fra Tyneside Home Improvements
Hello David,
Thank you so much for your wonderful feedback!
It’s lovely to hear how pleased you are with the new doors and the service you received. We will let Kevin and Lewis know you that you not only appreciated the quality of their work, but also their considerate and respectful approach.
It’s great to know we could find the right doors to match your design choice, even with the challenges of an older property. We are really grateful of your recommendation and would be more than happy to work with you again in the future.
Best regards,
The Tyneside Home Improvements Team
From start to finish Tyneside home…
From start to finish Tyneside home improvements has been extremely professional and friendly,the fitters Paul and Dan were excellent workers and did a great job so did the electrician and plasterers a credit to the company.all in a very stress free and straight forward process and I will definitely recommend and use this company again.
11. august 2025
Uopfordret anmeldelse
Besvarelse fra Tyneside Home Improvements
Hello Stephen,
Thank you so much for your kind review, Stephen.
We’re pleased to hear that the whole process felt stress-free and straightforward, that’s exactly what we aim for.
Paul and Dan will be thrilled to hear that their hard work stood out, and we’ll also pass on your praise to the electrician and plasterers who helped bring everything else together.
It was a pleasure working for you, and we appreciate your recommendation.
Best regards,
The Tyneside Home Improvements Team
Another great job by Tyneside H I
Tyneside Home Improvements have completed several jobs for me over the years and they never fail to impress me. Just had new windows and front door installed by Kevin and Lewis, no mess, no fuss, no problems. Very pleased again with THI. Well done.
5. august 2025
Uopfordret anmeldelse
Besvarelse fra Tyneside Home Improvements
Hello John,
Thank you, John, for your continued trust and loyalty!
We’re so pleased you’re happy once again with your new windows and front door, and Kevin and Lewis will be delighted to know their tidy, hassle-free work hit the mark.
We really appreciate your kind words and look forward to helping you with any future projects.
Best regards,
The Tyneside Home Improvements Team
Another job well done !
This is the third time we have used THI & have been very pleased with the quality of work & final product.
We have recommended them to family & friends, who have since used them & they have also been very pleased with their finished building works.
We were very impressed with Paul & Grant, who carried out the building work on two of our projects, they were friendly, polite & excellent workers. Also we would like to mention the office team of THI who were excellent communicators, keeping us fully informed throughout the project.
We would not hesitate to recommend THI for any future building work & will definitely use them again.
29. november 2024
Uopfordret anmeldelse
Besvarelse fra Tyneside Home Improvements
Hello Christine,
Thank you so much for your continued trust and loyalty, it truly means the world to us that this is the third time you've chosen THI for your projects.
We're thrilled to hear that you've been consistently pleased with the quality of our work and that your family and friends have had similarly positive experiences. It’s wonderful to know that Paul and Grant made such a great impression with their professionalism and attitude, your praise will certainly be passed on to them, as well as to our office team who will be glad to hear their communication was appreciated.
Your recommendation and kind words are genuinely valued, and we look forward to working with you again on any future projects!
Best regards,
The Tyneside Home Improvements Team
Exceptional Service
From the initial consultation to the final sign off the service and professionalism was outstanding.
I would especially like to thank : Plasterer, Peter
Fitters, Jason & Aaron
Builders, Darren & Billy
Electrician, Dave
Plumber, Sean
Office, Angela
Installation Managers, Stuart & Damon
Although we had a few problems along the way these were always rectified and dealt with politely and professionally.
We would definitely recommend this company and wouldn’t hesitate to use them again.
21. april 2025
Uopfordret anmeldelse
Besvarelse fra Tyneside Home Improvements
Hello Victor,
Thank you so much for taking the time to leave such a thoughtful and detailed review. We're absolutely delighted to hear that you were pleased with the service and professionalism you received throughout your project.
We’ll be sure to pass on your kind words to Peter, Jason, Aaron, Darren, Billy, Dave, Sean, Angela, Stuart, and Damon – they’ll be thrilled to know their hard work was appreciated!
While we always aim for a smooth experience, we really appreciate your patience and understanding when any issues arose. We're glad they were resolved promptly and professionally.
Thank you again for your recommendation – it means a lot to us. We’d be more than happy to work with you again in the future!
Best regards,
The Tyneside Home Improvements Team
Lovely windows for our cottage.
We recently had the majority of windows replaced in our old stone cottage. This needed the removal of 13 sash windows which had been in place for a very long time so it wasn't an easy job. We had half replaced with sash windows and the rest with mock sash.
We are absolutely delighted with the results. Our windows look great both inside and outside and have definitely helped with heat retention.
Everyone we dealt with was really helpful and all the guys who worked on site were excellent.
We have now ordered windows / doors for our kitchen & utility and didn't hesitate to go straight back to Tyneside Home Improvements who are a company to trust. Thank-you to everyone involved.
2. december 2024
Uopfordret anmeldelse
Besvarelse fra Tyneside Home Improvements
Hello Julie,
Thank you for your kind and detailed review. We're so pleased you're happy with the outcome of your window installation – particularly with a project of that size and complexity.
It's fantastic to hear the new windows have enhanced both the appearance and energy efficiency of your home, and that our team provided a positive experience throughout. Your feedback means a lot to everyone involved, both in the office and out on site.
We’re absolutely thrilled you’ve come back to us for your kitchen and utility – thank you for your trust and continued support.
Best regards,
The Tyneside Home Improvements Team
Absolutely fantastic job
Absolutely fantastic job, very happy. Our salesman Ricci was very pleasant and comfortable to be around and help put us at ease. He knew his stuff and clearly cared about the product. All was sorted very quickly and the job was done by fitter Kev and his apprentice son who again were very good and pleasant to have working around the home. Very tidy job and you wouldn't have known they were here after they left. Already noticing the difference with the French doors with the hot weather 😁 highly Recommend
2. juni 2025
Uopfordret anmeldelse
Besvarelse fra Tyneside Home Improvements
Hello Stuart,
Thank you so much for the wonderful review, Stuart.
We’re really pleased to hear how happy you are with your new French doors, and that you're already feeling the benefits in this hot weather!
It’s good to know Ricci made you feel comfortable and confident throughout the process, he takes real pride in what he does, so your kind words will mean a lot to him. We’ll also make sure Kevin, and his apprentice Lewis get your feedback.
Thank you again for the recommendation, we really appreciate it, and we’re always here if you need anything in the future.
Best regards,
The Tyneside Home Improvements Team
Brilliant service from start to finish!!
I recently had Tyneside Home Improvements fitting new windows and doors in my home, and I couldn’t be happier with the experience. From the initial consultation to the final installation, their team was professional, knowledgeable, and attentive to detail.
The quality of their products is outstanding, the windows and doors are not only aesthetically pleasing but also energy efficient, which has already made a noticeable difference in noise cancelling and draft exclusion. The installation was seamless, with Kevin and Lewis respecting my space and completing the work on time.
Customer service was exceptional, they answered all my questions and provided helpful recommendations tailored to my needs. I highly recommend Tyneside Home Improvements to anyone looking for reliable, high-quality window and door solutions.
I will definitely be using them again for future projects!
28. juli 2025
Uopfordret anmeldelse
Besvarelse fra Tyneside Home Improvements
Hello Ian,
Thank you so much for your lovely review.
We’re thrilled to hear how happy you are with your new windows and doors, and it’s great to know the improvements have already made a noticeable difference in your home. Quality, energy efficiency, and attention to detail are at the heart of what we do, so your feedback really means a lot.
We’ll be sure to pass on your kind words to Kevin and Lewis to let them know that their professionalism and respect for your home didn’t go unnoticed.
We look forward to working with you again!
Best regards,
The Tyneside Home Improvements Team
Accessible garage conversion
Had our garage converted to add an accessible therapy room and open up our kitchen so it is also accessible. Had been great customer service from start to finish.
Pricing was very reasonable and nothing was too big of an ask.
Some issues with the roofers not turning up and having to leave for other jobs. This was discussed with Anthony who was straight onto the roofers to get it sorted.
Want to give a shout out to the plasterer who was incredible. Went above and beyond for us, working weekends to get it done quicker which was great as we need the room for our little boy.
Few snagging bits as to be expected but again, very responsive and helpful in resolving them.
For us, this was a huge project that would have a massive impact on our lives, both whilst being done with the disruption and when finished for the space it would give to our boy who is severely disabled. The team knew that and worked to ensure our home was safe and secure whilst keeping disruption to a minimum, and have finished it to an incredible standard. They ensured doorways were widened and everything was adapted to suit our boys needs.
We now have a room perfect for physical therapy as well as a big accessible family kitchen.
Huge thanks to all involved.
28. april 2025
Uopfordret anmeldelse
Besvarelse fra Tyneside Home Improvements
Hello Rebecca,
Thank you so much for your kind words and for taking the time to leave such a thoughtful review.
It meant so much to hear how the finished space has positively impacted your family’s daily life. We understand how important this project was, and it was a privilege to help create a home that better suits your son’s needs.
We’re really pleased Anthony was able to get the roofing issue sorted quickly, and we’ll be sure to pass on your kind words to Steve the plasterer.
Also, thank you again for allowing us to visit the completed project, it was a pleasure to see the finished space and to hear how it’s helping your family day to day.
Wishing you and your family all the very best, and we’re always here if there’s anything you need in the future.
Best regards,
The Tyneside Home Improvements Team
SIMPLY THE BEST OUT THERE.
From start to finish everything was carried out with professionalism and the utmost care. The biggest impression made apart from the job itself was the clearing and tidying up afterwards.
Can’t recommend enough.
In a market that is flooded with choice, Tyneside Home Improvements are in my opinion at the top of their profession. Special mention for Paul, Daniel and the 2 Johnnys. Outstanding lads.
Gary Holliday
15. juli 2025
Uopfordret anmeldelse
Besvarelse fra Tyneside Home Improvements
Hello Gary,
Thank you so much for your fantastic review, we’re thrilled to hear how happy you are with the work and the overall experience.
Professionalism, customer care and leaving every home clean is something we aim for, and take real pride in, so it’s great to know that stood out.
We’ve been doing this since 2008, and we’re proud to say that many of our competitors haven’t been around nearly as long. That kind of experience helps us continually refine how we work and feedback like yours tells us we’re on the right track.
Thanks again for your recommendation, it means a lot to the whole team.
Best regards,
The Tyneside Home Improvements Team
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