Trooli Anmeldelser 

John was friendly and helpful. Professional & done a great job 👏

Just spoke to a lovely man called George. His customer service was excellent. He was very clear and concise and explained and answered everything I needed to know. Have a great weekend George

Belmirro was super friendly and not pushy!
He quickly understood my requirements and that we need a survey first as previously there was a substantial cost to reach pur property.
Helpful and pleaseant chat with a couple of nice personal touches.

Overall, I’ve been pretty happy with Trooli.

The installation was handled well and the engineers came out promptly, which made the setup nice and straightforward. Day to day, the service has generally been good and does what we need it to do, especially as we rely heavily on streaming services and working from home.

There have been a few blips where the connection drops out now and again, although to be fair, most Wi-Fi services have the odd moment. We did have one bigger issue where the service was off for about a week, which was a real problem at the time as I work from home and we don’t use traditional TV.

That said, when I look at the service overall, I can’t really complain. I’d much rather use a smaller business that gives a more personal service than one of the large brands that seems more interested in making money hand over fist than actually looking after customers.

Overall, Trooli have been good to deal with, the installation was smooth, and we’re happy with the service.

With the great help from Patrya I have renewed my contract with Trooli. Been with quiet a few broadband companies over the years but Trooli is definitely the best! I would thoroughly recommend it to anyone who wants a fast reliable broadband.

Hurrah we have left TROOLI terrible BB and returned to SKY!!!!!!!

It was brilliant from day 1. Supposedly we had 150 mbph from TROOLI and only 70 from Sky.

The SKY router seems better quality and more robust. It does NOT need booster boxes or any other wires and clutter. To top this Sky paid the early termination contract fee too!?!?!?!

The Outreach engineer fitted our system quickly and efficiently.

So pleased to leave TROOLI and it’s spinning, loading, Need to be rebooted repeatedly and terrible customer care.

At the start when I was asking how Trooli worked I was reassured by Kash who was professional with no hard sales pitch.
Even after I had signed up Kash informed me that if install wouldn't be possible then the contract would be cancelled.

On installation day John and Shaun arrived and even although it was clear this was going to be a challenge for them they both got their thinking caps on and managed to carry out the install professionally with no moans.

So far the new connection is very good so time will tell.

*****Unfortunately I have had to downgrade my review as of today. I have had to cancel my contract due to constant dropouts and having to continually reset my router.
This has nothing to do with the sales team,engineers or the cancellation team. They were all very professional.
I would add though that the technical team really couldn't sound more disinterested in trying to help you. Speaking to to them made me feel like a was an inconvenience to them. ********

Spoke with a Kyle this morning about switching over to you guys he was very helpful and understanding about my bad signal

Itumeleng Gome:

Excellent customer service very friendly and extremely helpful. Thank you Itumeleng Gome

Kashif was relentless in winning our business as we were torn between Wessex Internet services and Trooli. We are still to be installed and as long as the instalation goes well will be satisfied with the outcome. Looking forward to having a band width that is not dropping out every 5 minutes!

I had two people come round this morning to sort out my fiber. Shaun and John. Both of them were great. Really friendly and very professional. Had the job done really quickly.

Great service great speed

Sales Agent Mikyle did a great job in explaining what was on offer from Truli concerning broadband speeds, price and how installation would take place.
I do however rely heavily on a digitised telephone land line (as provided by my current supplier) and Truli were unable to provide this service. So sadly I could not proceed with the order.

Very pleased with the efficiency of the workmen especially Graeme who worked hard in the rain to get us online. Excellent service from start to finish.
I would definitely recommend Trooli for broadband connection.

Exceptionally good service from Kyle, who listened to our needs and was patient all along. We chose to return to Trooli because of the quality of your product and fantastic customer service. Thank you.

By speaking to George Hodgson who was helpful, patient and understanding when, as a new customer of Trooli, he guided us through every step of the way. In all a stress free experience thanks to George.

Decided to sign up and was called back by sales team member Mikyle Moorgasen.
Process was straight forward and Mikyle Moorgasen was very good.
Explain the switch from BT in details and applied the offer to buy back my remaining contract with BT.

George Hodgson went about and beyond his job description to assist me. Excellent customer service a credit to the Trooli team

Very helpful and clear service that comes highly recommended. Thanks!

Sacha was great on the phone, It was a no brainer renewing they are Trooli great. Price dropped £10 for the same package while other providers increase every year. They have never let me down in the last two years and the speed it always faster than advertised. First class.