Sales call made the offer seem simple enough, first installer was keen to leave early v's completing the installation. Second engineers visited and without my intervention would have rushed the job an... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very good service from placing the order to installation. We are getting used to using Apps, One negative is that the installation guys decided to leave a role of their cable in our wheelie bin. No... Se mere
Outstanding service. A fault appeared on my broadband connection which kept dropping out. From my first call to support through to the engineer visit, the service was outstanding. I am really pleased.... Se mere
Had to call Trooli due to the money for my first bill not taken. After a short wait in a queue spoke to Sinenhlanhla. She was very pleasant and explained it was an issue withe the DD system that ha... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Ultrafast full fibre broadband from just £29.99 a month
Skrevet af virksomheden
- We're proud to never increase prices mid-contract and our prices are locked, giving you peace of mind for 24 months.
- 28x faster than the national average
- Did you know? According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69.4 Mbps. Which makes Trooli's full fibre broadband 28 times faster than the national average!
Kontaktoplysninger
18 Kings Hill Avenue, ME19 4AE, West Malling, Storbritannien
- 03333446601
- sales@trooli.com
- www.trooli.com
Check Your Coverage
4,5
Fremragende
7 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fast and efficient
Kash, the Trooli engineer gave me a heads up before he arrived and arrived exactly when he said he would. Helped me work out the best place for the cable to come into the house. And then he just sorted it quickly and efficiently leaving no mess. And it works!
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi William,
That’s a great snapshot of how installations should feel from start to finish. We’re really pleased Kash kept you updated, helped plan the best cable route, and got everything set up cleanly and efficiently.
Even better that it’s all working perfectly!
Thanks for sharing your experience.
Best, Ati
Shaun was brilliant
Shaun was brilliant, made sure everything was done perfectly. 10/10 guy
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Daniel,
Great to hear this! We’re really pleased Shaun took such good care to make sure everything was set up just right for you. We’ll be sure to pass on your 10/10 shout-out.
Thanks for taking the time to share it.
Best, Ati
Assosiate was extremely helpful and…
Assosiate was extremely helpful and accomadating on my DD dates . She was also very friendly and polite . No issues so far joint them on 15th 06.26 . I would highly recommend Trooli
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Helaine,
Thanks for sharing your experience! We’re really pleased to hear our colleague was helpful and flexible in getting your direct debit dates sorted, and made the process a friendly one too.
Great to know everything’s been smooth since you joined, and we really appreciate your recommendation.
Best, Ati
From the USA to UK
Just moved back from the USA, a good friend recommended Trooli for my internet.. I called up, spoke with Kash, who was very helpful, and has set me up for my new internet 4 days time.
Thank you for explaining everything .. setting up on appropriate package.
Judie
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Judie,
Welcome back to the UK, and thank you for your lovely feedback! It’s great to hear Kash was able to walk you through everything clearly and get your new service set up so quickly after your move.
We’re really pleased the process felt straightforward and well explained, and we hope you enjoy your Trooli connection once it goes live.
Best, Ati
Engineer excellent and I am so glad I…
Engineer excellent and I am so glad I switched to Trooli, no more clumpy internet.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi LT,
Great to hear that, and “no more clumpy internet” is a win we love to see! 😊 We’re really pleased the engineer gave you a great experience and that the switch to Trooli is working out so well for you.
Thanks for sharing your feedback.
Best, Ati
Great customer service
We’ve had Trooli fibre broadband for about a month now. Living rurally we were excited to finally be able to get it! So far so good. Installation was quick and good communication before and on the day.
The reason for this review is i had an email saying my direct debit had been cancelled. I was a bit worried as I’d not done anything at my end and don’t want our shiny new broadband to be cut off!
I replied to the email and had a quick response within a couple of hours from someone called Sphokazi. I was reassured that all was well with the direct debit, and when the first payment would be taken.
Having read some of the other reviews on here (after taking out my broadband!) I just wanted to say that my first experience of Trooli customer service has been really good and very fast. Thank you Sphokazi! :)
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi MrsB,
Really pleased to hear your first month with Trooli has been going well.
I’m glad Sphokazi was able to step in quickly and clear up the direct debit concern for you, it’s always better when those worries are sorted fast and clearly.
Thanks for taking the time to share your experience.
Best, Ati
ITU is the Best.
Itu hands down went above and beyond to help me get signed over. Hes customer service was 10/10 couldn't ask for more. He even helped me get a bit of discount.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Jovan,
That’s great to hear, thank you! We’re really pleased Itu was able to support you through the sign-up and even help secure a better deal along the way.
We’ll make sure your feedback is passed on to him.
Best, Ati
Changes made efficiently
All necessary changes carried out efficiently by advisor, Ntombizonke. Thank you
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Edwina,
Thank you for your feedback! We're pleased to hear Ntombizonke was able to get everything sorted efficiently for you.
We really appreciate you taking the time to leave a review.
Best, Ati
Trooli is the best
Trooli is the best. Leaving BT 2 years ago, heading to what was then an unknown, turned out to be the best decision to ever. Not only did Trooli at the time pay off what was left of my BT Contract, but then got us on board with the 900MEG download speeds have been transformational.
The fact that we have renewed our contract with Trooli is all anyone really needs to know that the service is great. And we have upgraded to the Ultimate package that doesn't have an ultimate price, £39 a month for 2GB speeds its exceptional value. and can vouch that, from the last 2 years, things have been very reliable
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Chris,
What a fantastic review, thank you! It's brilliant to hear that making the switch to Trooli has been such a positive experience, and even better that you've chosen to renew and upgrade after two years with us.
We're delighted you've found the service reliable and that you're enjoying the value and performance of your new package. Thanks for your continued support!
Best, Ati
Satisfaction
I joined your network today after a very informative discussion with Connor Wise. He answered all my questions and explained everything very well.
Paul McGuire
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Paul,
Welcome to Trooli, and thank you for your lovely review! It's great to hear Connor took the time to answer all your questions and made everything clear before you joined.
We hope you enjoy your new full fibre service.
Best, Ati
Great Experience
Belmirro walked me and talked me through the whole process, answered all my questions and was a pleasure to deal with.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi John,
Thanks for your great feedback! We're delighted to hear Belmirro made the whole process easy to follow, answered all your questions, and was a pleasure to deal with.
We'll be sure to pass your kind words on.
Best, Ati
Simple, straightforward and totally satisfied.
Sasha was amazing: explained everything, responded quickly and went above and beyond to allay any concerns and provide an outcome that worked for us. Thank you.
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Grant,
That’s wonderful to hear, thank you! We’re really pleased Sacha was able to explain everything clearly, respond quickly, and help find a solution that gave you peace of mind.
We’ll make sure she sees your kind feedback.
Best, Ati
ive had Trooli for about 7 months all…
ive had Trooli for about 7 months all has been fine
But now I have an issue with my router so spoke to technical support ,this is where the nightmares start you get through and constantly put on hold sometimes for 10 minutes
then they ask for numerous screenshots of everything except the color of your underwear
after 5 days still no replacement router has been issued, so will look to leave
and if you challenge what they say to you they hang up on you
I have found Trooli support the worst I've ever dealt with and will be sharing my experience with my gaming mates so they don't get the same treatment and posting this reviews on the sites I visit
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Chris,
We’re sorry to hear about your recent experience.
Thank you for sharing your feedback. We’ll make sure your comments are passed on to the relevant teams as we continue to improve our support experience.
Best,
Ati
I spoke with Connor Wise
I spoke with Connor Wise, very helpful and patient as I described what I wanted.
Worked with me to get the best of Trooli offers. Described everything I needed to know.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Neil,
Thanks for your kind feedback. Great to hear Connor was helpful, patient, and took the time to understand what you needed while finding the right Trooli offer for you.
We really appreciate you sharing your experience.
Best, Ati
Arranged new full fibre connection with…
Arranged new full fibre connection with Itu Gome.Everything was explained very clearly and in great detail gets a 10/10 from us. Hopefully when we come to installation everything will go smoothly as well..looking forward to the faster speeds...Roger Parsons
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Roger,
Thank you for your wonderful review! We're so pleased to hear Itu made arranging your new full fibre connection straightforward and took the time to explain everything clearly.
We hope your installation goes just as smoothly, and we're excited for you to start enjoying those faster speeds!
Best, Ati
TROOLI GREAT SERVICE !!, Dealt with Itumeleng Gome, made it easy 10/10
Dealt with Itumeleng, very happy with the level of service and how everything was explained.
Happy with the price and the expected installation date, also they are covering my exit fees from Plusnet...added bonus.
Just hope the level of service continues as its starts.
Recommend based on price, speed of line and the initial chat with Itu 10/10 so far
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi John,
Thank you for the fantastic review! It's great to hear Itu made such a positive first impression by taking the time to explain everything clearly and helping you find the right package.
We look forward to delivering the same great experience once you're up and running.
Best, Ati
Amazing!!!
Amazing broadband, amazing customer service so so happy recommend Trooli 100%
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Dan,
What a brilliant review, thank you! We're thrilled to hear you're so happy with both your broadband and the service you've received. Your recommendation means a great deal to us.
Enjoy your full fibre!
Best, Ati
Connor was really helpful
Connor was really helpful, talked me through the whole process and could answer all of my questions.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Anita,
We really appreciate you taking the time to leave a review. It's great to hear Connor was able to guide you through everything and give you the answers you needed with confidence.
Thanks for choosing Trooli!
Best, Ati
Quick and painless
I have been a customer for 3/4 years after getting recommended by a work colleague.
I noticed that trooli were having their summer sale, as my contract was due for renewal the customer service adviser Mercia was extremely helpful and explained everything clearly and went that extra distance to assist me - I would recommend Trooli to everyone I know
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Nick,
Thanks for sticking with us over the last few years, and for taking the time to leave such a great review. It's wonderful to hear Mercia made your renewal easy to understand and went the extra mile to help you find the right deal.
Your recommendation means a lot to us. Thanks for being part of the Trooli community!
Best, Ati
Sacha and Customer Service
I dealt with Sacha and she was extremely efficient - my questions answered and action taken within hours. Couldn't ask for more
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Roger,
What a lovely review, thank you! It's fantastic to know Sacha was able to answer your questions and get everything sorted so quickly. We'll be sure to pass your comments on to her.
Thanks again for choosing Trooli.
Best, Ati
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.