Excellent customer service from April. She went above and beyond to help me customise my holiday to my exact requirements. I would definitely book with Travel buddy again.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Always a great experience from start to finish. Third time using travel buddy and always hassle free great holidays Thank you
April at Travel Buddy goes and above and beyond with her service and attention to detail. We have had two amazing tailor-made holidays from Buddy Travel and have just booked another trip for this year... Se mere
We made an enquiry for a safari and were given a number of fantastic options. April built a bespoke package for us and was very responsive to messages. Everything was really clear and we now cannot w... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
At Travel Buddy, we believe that every journey should be as unique as the traveller taking it. With years of experience and multiple industry awards, we’ve earned a reputation as specialists in villa rentals and tailor-made package holidays. Our handpicked collection of villas spans some of the world’s most stunning destinations—each one selected for its quality, charm, and comfort. Whether you're planning a romantic escape, a family adventure, or a group getaway, we work closely with you to craft a holiday that fits your style and needs perfectly. But we don’t stop at villas. Travel Buddy also offers expertly curated city breaks, luxury and adventure cruising, and fully tailor-made holidays that put you in control. Whether you’re dreaming of a weekend exploring Europe’s great capitals, sailing the Mediterranean in style, or designing a once-in-a-lifetime itinerary from scratch, we’re here to make it happen. What sets us apart is our personal touch. Our dedicated team provides expert advice, insider knowledge, and round-the-clock support to ensure a seamless travel experience from start to finish. Travel Buddy isn’t just a travel agency—it’s your trusted partner in creating unforgettable memories, one exceptional trip at a time. Travel Buddy UK when selling travel arrangements is a trading name of Co-op Travel Services Ltd. Travel Buddy UK is an Accredited Body Member of Co-operative Travel Consortium. (ABTA P8585, ATOL 12904).
Kontaktoplysninger
Bristol, Storbritannien
- 01174669592
- hello@travelbuddyuk.com
- www.travelbuddyuk.com
4,9
Fremragende
200 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
April and the team always do a great…
April and the team always do a great job and we will continue to book with them.
1. november 2025
Efficient
An easy, friendly efficient company to deal with I have now booked the holiday of My dreams. I would not hesitate in recommending them
25. november 2025
customer service of travel buddy is…
customer service of travel buddy is really good. all the captain are really good.hopefully we will use ur service soon
8. november 2025
Uopfordret anmeldelse
Super easy to book
Super easy to book, April made the whole process seamless and no hassle. Very good service!
7. november 2025
Fantastic service
Fantastic service from April at the team. Easy to contact more than happy to help. Took care of all the admin and details. We had to change flights after booking and a simple message it was completed for us .
19. oktober 2025
ive been dealing with April for a few…
ive been dealing with April for a few years now and im pleased to say that she is brilliant and gets me everything that i want.
Its a pleasure to get my holidays via April
15. oktober 2025
Fantastic customer service
Fantastic customer service, super friendly and very knowledgeable!
Would highly recommend and will definitely be booking future holidays with Travel Buddy😊
3. oktober 2025
Very professional & friendly!
This was my first time booking a trip with Travel Buddy. Communication was quick and informative from the get-go, which was really helpful to find the best dates to travel and routes to take etc. I felt that my preferences were listened to and the suggested trips suited what we were looking for. A special thanks to April, for being professional, friendly, and making the first part of planning our honeymoon so smooth.
23. september 2025
If you want efficiency go elsewhere
Our details were not correct. I was passed from pillar to post everytime I dialled a number I was given; starting with the telephone number on my booking confirmation. Eventually on the third number I spoke to someone who appologised and said they would get a confirmation through with the correct details. Here I am a week later still waiting a correct confirmation. What I am waiting for is important because what they have confirmed does not tie up with the informationon on the passport!!
Thank you for reply.It seems you are inaccurate with your reply because when I first spoke to you, you agreed that the original DOB you had been given was correct and that the mistake was made on the confirmation of order. When you mentioned a new confirmation of order was to be sent at no time did you mention it would take longer than the original confirmation and why. As regards to accussing me of being discouteous that is way off the mark becuase at no time during our two telephone conversations have I raised my voice or been rude. To difuse the situation I said we are going to have to agree to disagree, but it seems you want to continue this awful situation and accuse your customer of something he has not done which I find discourteous and very unprofessional.
31. juli 2025
Besvarelse fra Travel Buddy UK
Your recent review contains several inaccuracies which we must address.
The incorrect booking details originated from the information we were provided with at the time of reservation. These errors were flagged in the confirmation emails we sent directly to you.
Our emails however, very clearly display our telephone number and email address at the top and again in the signature, for the express purpose of allowing you to correct any mistakes immediately, as is also outlined in that email.
It is important to acknowledge that you did not make contact with ourselves at any stage to rectify this issue, instead repeatedly calling the tour operator who is not responsible for amending your booking.
This caused delays and meant we were only made aware of your dissatisfaction once the operator passed on your messages to ourselves.
The moment we became aware, we emailed you directly requesting you call us so we could resolve the matter.
We are still waiting for your updated confirmation details, without which we cannot issue revised documentation.
As stated previously, amendments are processed by designated teams both within our company and by the operator, and these must follow proper procedure.
Instead of contacting us directly, even now, to discuss the confirmation you are waiting for, you have chosen to post this review instead - which is both disappointing and unjust.
Your 1-star review does not accurately reflect the service we have provided. We acted promptly and in line with correct procedures once the matter was brought to our attention, and it is regrettable that you chose to leave such a review while speaking to our staff in a manner that was discourteous and unacceptable.
April and her team go above and beyond…
April and her team go above and beyond to make sure you find your dream trip.
28. juli 2025
Besvarelse fra Travel Buddy UK
Thank you for your kind words and for taking the time to share your positive experience. We’re so pleased to hear you were happy with our service, and we look forward to welcoming you again in the future.
I have booked several holidays with…
I have booked several holidays with travel buddy and have always appreciated the personal touch while dealing with April or Darren, you don't get that with any other holiday sales company.
23. juli 2025
Besvarelse fra Travel Buddy UK
We truly appreciate your positive review. Your feedback means a lot to us, and we’re delighted that you had such a great experience with our team.
April was amazing at arranging our…
April was amazing at arranging our holiday & very honest about things as we needed several flights, several hotels & several transfers. Would definitely recommend, the booking process was a dream. Fingers crossed all goes as smooth when we are actually there.
20. juli 2025
Besvarelse fra Travel Buddy UK
Thank you for your lovely review! We’re thrilled to know you were happy with your experience, and we’ll be sure to share your comments with the team.
Very helpful customer service gave good…
Very helpful customer service gave good advise about our holiday destination very nice lady to speak to
23. juli 2025
Besvarelse fra Travel Buddy UK
We greatly value your feedback and are so pleased you took the time to leave us a positive review. It’s always our aim to provide the best possible service, and we’re glad to know we met your expectations.
Easy booking experience
So far so good. I have just booked for the first time. April called me on a Saturday night and was informative and efficient. Very responsive too.
19. juli 2025
Besvarelse fra Travel Buddy UK
Thanks so much for your kind words — we’re delighted you had a great experience with us!
First class travel with Travel Buddy.
Booked a few times now through April & her team. Always a great experience, nothing’s ever too much trouble for them & they go above & beyond to make everything run smoothly right up to the end of your vacation.
17. juli 2025
Besvarelse fra Travel Buddy UK
Thanks so much Ian for your kind words - always a pleasure looking after you both with your travel requirements.
I’ve booked with Travel Buddy before
I’ve booked with Travel Buddy before, including a previous trip to the Maldives with April and the team, so I already knew I could trust them. This time, I saw a great email offer—£9,000 cheaper than TUI—for another Maldives trip, so I messaged April on WhatsApp. After a quick phone call, she provided more details about the island and flights, and everything checked out.
The service was smooth, quick, and reliable—just as I’ve come to expect from Travel Buddy. Because of that trust and April’s helpfulness, I booked the trip without hesitation. Great service once again!
17. juli 2025
Besvarelse fra Travel Buddy UK
Thanks Mark for your lovely words. We appreciate your business and look forward to helping you on many trips in the future.
Amazing service from Travel Buddy
Amazing service from Travel Buddy! From the outset the team provided me with a friendly and personalised experience to find a perfect last min trip to Greece with my family.
I really valued their honestly and sharing their own recommendations from previous trips :)
Would highly recommend Travel Buddy for those wanting a personalised experience from a really knowledgable team :)
12. juli 2025
Besvarelse fra Travel Buddy UK
Hi Laura,
Thank you so much for taking the time to leave us a review. It's always gratefully received, and we're so pleased to hear that you're happy with the services we've provided. Your feedback means a lot to us!
After seeing an amazing deal advertised…
After seeing an amazing deal advertised on facebook I was a bit hesitant in booking, but did research and found Travel Buddy on ATOL / ABTA so was assured the site was 100% genuine.
I contacted them via WhatsApp initially and then when I was happy to proceed I received call from April to assist me with the booking.
April was really polite and professional and made me feel excited about my up coming trip.
I am so pleased that I took the opportunity to book the deal I got, it defo wasn’t “too good to be true”. It was just too good not to jump at 😊
5. juli 2025
Besvarelse fra Travel Buddy UK
Thank you so much Angela for your kind words - super pleased you managed to snap up that offer with us!
5 star experience
I have been dealing with travel buddy for over 6 months organising my honeymoon.. at no point was any question to much, the knowledge of the team was exceptional.. I would 100% recommend to anyone!! Thank you so much we are both so excited for our trip in December 2025
12. juni 2025
Besvarelse fra Travel Buddy UK
Thank you Jack for taking the time to leave us a review - we look forward to assisting you now and again in the future.
April is absolutely amazing!!
April is absolutely amazing! We have booked a few Vila’s with her and now we have booked a holiday for 2026!
April took her time to find us the perfect holiday for my 40th and went above and beyond to help find the perfect flights!
I cannot thank her enough for everything she does! This company is amazing!
15. maj 2025
Besvarelse fra Travel Buddy UK
Thank you Kristy for your kind words - we look forward to helping with your travel plans again in the future.
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