Total Parking Solutions Anmeldelser 

If I could give minus stars I would to this ghastly company! I paid and displayed my car parking ticket at Waterman's Art Centre, Brentford on the 27th of October 2023 and yet a week later I received a demand notice for failure to pay for the one and three quarter hour's parking. I immediately disputed this on their website with the credit card statement evidence of the correct payment on that day and now a month later I get a FINAL DEMAND notice to pay double the amount of 120 pounds with a warning that they will send their debt collectors after me! I have written back refusing to pay them a penny and said that they can try taking me to court. They should be ashamed of themselves as they are obviously incompetent or crooks!

We pre-booked a place at Long Buckby station on 12/12/23 through the Saba app on my phone and paid £6 to park our car there while we did a return trip to Birmingham on the train from Long Buckby. A few days later we received a £40 fine for parking at Long Buckby station on 12/12 so we sent them the confirmation number of the £6 charge plus other details. Still not satisfied they have now asked for a screen shot of the parking receipt! Avoid this company, They are incompetent!

ANPR car park with the provision of paying via the Ringo app or a traditional ticket machine. Bought a ticket from the machine with cash for 1 hour parking and placed on windscreen.Received a PCN two weeks later for non payment of parking charge. PCN showed I had entered and exited car park within the hour. Now like the majority of people it's very rare for me to keep a paper parking ticket. Luckily on this occasion I had put it inside my jacket pocket and was able to retrieve it to send to TPS as part of the appeal. The appeal was upheld and the parking charge cancelled, as a "gesture of goodwill". I fail to see how it was a gesture of goodwill when I had a valid ticket. Now I wanted some answers from TPS, specifically how they could issue a fine when a valid ticket was purchased. I asked them to confirm the process employed prior to sending out a fine, and that part of that process must be to check the transaction journal on the ticket machine. Bear in mind that without me retaining the ticket from the machine I would have had zero proof that I had indeed purchased a ticket and this company would have unlawfully taken £70 from me. Needless to say after 4 months and two emails there's still no reply. It's my intention to contact the British Parking Association with a complaint. How many people have been unlawfully fined and unable to prove payment because they have used cash in a ticket machine and discarded the ticket. I can't be the only one. Disgraceful.

I hope those who employ/work for 'Total Parking Solutions' (TPS)...can sleep well at night, knowing that they're scamming and exploiting hardworking individuals for money.

I am a new mum, currently on maternity leave.
My friend invited me out for a birthday treat, which ironically is the date TPS issued me with this parking fine (happy birthday to me).
We sat in the Costa Coffee shop (which is situated on the parking site) for the duration of parking.

They target and catch people out by using inadequate (not obvious) signage!

I tried to appeal the fine, but let's face it...TPS had absolutely no intention of approving it- so i don't know why i even bothered wasting my time.

I am now expected to pay this utterly stupid fine at christmas. Finances are already tight due to being on maternity leave... so thanks for that!
That's money that should be going towards my daughter's first Christmas and not into TPS's money grabbing pockets!!

It also comes as no surprise that TPS only have 1.1/1.2 star reviews on google/ Trust Pilot.
If it was an option to score this company a big, fat 0- I absolutely would!
It just baffles me how they are allowed to continue to operate and pray on individuals for money.

I will NEVER visit Binnacle way retail park again, and I will endeavour to share and make my experience with TPS known!

WHAT A BUNCH OF CON ARTISTS.

What a nightmare organisation. No help with parking permits on their permit website, no support and rude staff. No phone support either. Furious

I parked at Wicksteed Park in August and accidentally entered the registration number of my other car as we had only just got our new one.

I received a letter telling me I hadn't paid, so I immediately wrote back to them, sending a photocopy of the parking ticket and explaining what had happened.

Then several weeks later I received a letter from dcbl bailiffs demanding £130 or they would advise their client to take legal action against me.

I emailed DCBL and Wicksteed explaining the situation again and sending a photo of the ticket and of my bank statement showing the payment went out my account. I then called dcbl and told them again what had happened. I received an email immediately afterwards from the bailiffs telling me that their client said I had to pay the fine as I hadn't appealed within 28 days.

I have emailed Wicksteed again - who initially said they couldn't do anything as I needed to deal with the parking company, and dcbl again, pointing out that I won't be paying a £130 for parking that I can clearly prove I paid for.

Now I have read a few of these reviews I can see that they are just a bunch of crooks.

I have since been told by Wicksteed that TPS had told me I could pay £20 as it was human error. In fact they have never contacted me to say any such thing. They clearly lie to their clients to try to make themselves not look so bad!

A 99% negative score on TrustPilot is commendable! However I have to agree with Martin Morrey's review of 22 Dec 2022 - Don't Blame Total Parking Solutions, blame the landowner employing them! However this doesn't excuse the incompetence of TPS. They issued me, as the registered owner of my car, with a Parking Charge Notice for £25 after my wife, who borrowed my car and took her 85 year old mother, who's blind, to a walk-in clinic at a Portsmouth Hospital. She parked in a Disabled Parking Bay with a valid Disabled Parking Badge, displayed on the dashboard. TPS's ANPR camera which doesn't monitor or factor in the Disabled Parking Area, clocked her for NOT paying, despite the NHS Hospital's website confirming that Disabled Parking is Free! It's taken me some considerable man hours to appeal this Parking Charge, so far!!. However the real problem here is the Executive Board of this NHS Trust, who are too bone idle and posh to manage the parking of their own patients and there own car park. Instead they pass it down to the dogs, the hyenas of our society, like Total Parking Solutions which is run by some Italian Sprogiativo from Piza. The Penalty Charge of £25 is trivial compared to a Penalty Notice which is normally £75, but takes TPS 35 days to process an appeal and really makes you wonder what they do all day when the evidence is so overwhelmingly against them. Half of you says, just pay the Charge and rid these leaches from ones life, but the other half says NO! why let these parasites win? I have a feeling there will be more to come in this review

I am assisting my son in trying to recover payment taken in error (to say the least).

Last year he purchased a one year pass for the college car park. It was a one off payment and is listed as such on both his banking transactions and parking account.

That pass expired and he left the college.

Then this year he received an invoice for another permit.

He phoned immediately to let them know he hadn't applied for one and ask them not to take payment. They told him it had to be dealt with via email.

He emailed immediately.

Then they took payment. He emailed again. Two weeks on and no reply, we have tried again emailing today.

We have now established they have set up a recurring card payment this time, with no authorisation, and will not communicate to ensure it's cancelled. His parking account confirms he has neither applied for nor been given the new permit that they charged him for (not that he wanted it).

Typical SCAMMING private parking company, I work within this industry and this company do not play a fair game, they leave their carparks open after the establishment they're working for closes, do not light up their signage then want to give anyone a parking ticket based on the "clear" terms... The only part on the sign that's clear is "1 hour free" disgusting game they're playing. IF YOU ARE A COMPANY LOOKING FOR A PRIVATE PARKING TEAM, THIS IS NOT IT, YOU WILL LOOSE CUSTOMERS!!!

This company lies to cover its own incompetence. My wife, who is an NHS Doctor has had long running battles with them over ridiculously given PCN's at her place of work. They lie constantly and their MD, 'Tito' is something else!!! Saying that, the real culprits in all of this is the NHS Trusts who decide to use them. That is just unfathomable. Why would an employer who struggles to recruit good staff treat their current staff with such disdain by using a set of cowboys like TPS?

I’m in a band and the local council wouldn’t allow any parking outside the pub we were playing on a Saturday afternoon. We parked in Halfords as the store closed at 5pm and we’d be gone by 8pm. We all received penalty notices from TPS for £70. One hour stay only at all times? Ridiculous

These fools even issue parking charge notices to fully marked up recovery vehicles with strobe lights doing a recovery and then expect you to waste time with their appeals… good luck trying to take that to court you robbing muppets

Would give a rating of zero if possible. Had an appointment at Pinderfields Hospital with a Consultant. We always leave in plenty of time to allow for parking. I am a blue badge holder and wheelchair bound. I cannot walk one step unaided. Both disabled car parks full but was more than happy to pay for parking. Drove into their huge public car park but no available space anywhere. People parked on double yellow lines in the car park and up on grass verges. We parked on grass on the road into the hospital and displayed my blue badge. We parked safely without obstruction and decided this was the best thing to do as I did not want to miss my appointment. I was disgusted to receive a car parking fine in the post. They quoted double red lines on the road but we were not on the road. Disgusting firm as there was nowhere to park that day. They have rejected my appeal. Also, since issuing the fine they have placed cones on the grass where we parked but they were not there on the day. Think it is time for someone to take action against this money grabbing firm.

These company's are con artists out to rob as much money of people as they can. I genuinely thought I paid followed all the instructions but when I looked at my bank statement after receiving the damand for £100. they had not taken the money out my account. Why £100 fine when the parking is was £12 because there out rip as many people off as they can

Unfortunately I have to use one of their Car Parks occasionally. Recently I paid using the App as usual, however I have two cars on the App & I picked the wrong one by mistake. A few days later I received a £100 fine (£60 if paid within 14 days). I appealed the charge, sent them proof of payment & explained the situation. Any reasonable company would understand this issue. My appeal was turned down because we broke the rules, but as a gesture of goodwill they reduced the fine to £20 if I pay & do not appeal further. Incidentally, they point out that they have opted out from the Ombudsman's scheme. Obviously because they would lose time after time. I am disgusted by these people.

My case is no where near as horrible occurrences as the reviews listed. It is wrong, though, that a company can take over a car park used for years, privatise it and expect customers to read their scant notices around the site. The first case of over parking should be excused as requested and charges applied later on. It is also a discouragement from using the shopping centre they have taken over the car park for. No, they flatly refused. Sharks.

A friend of mine in his 80's was advised by his GP to drive himself to hospital- bad advised as he was having a heart attack. He sadly had to abandon his car in the ambulance bay and got taken in and admitted. The nurses called me up and asked me to move the car, which I did as soon as they called me, circa 6 hours later- but he had a ticket at this stage- and rightly so. He was parked incorrectly. I lodged an appeal, my friend was in hospital and not in a fit state to do this himself. He has no email account no mobile phone and was in critical care so unable to write. I lodged the appeal in good time. Today I have had a request to submit consent to liaise on my friends behalf, again no problem but this is needed in within 10 days. I am about to go away and wont be able to get him to sign any statement in that time. I called up to explain the difficult situation to be spoken to by an awful call handler who said to me , I am sure he can hold a pen, I am sure he can email in, I don't have to have customer services skills ( I didn't mention this) because I am in payments team, and she then promptly hung up on me. There was no compassion, helpful suggestions or even a solution to how an 80 year old man can remedy this himself.

I am horrified at the way she spoke to me and he would be extremely hurt if he knew just how uncaring she was about the situation. We are not trying to get out of anything, but think his circumstances are extreme. Simply awful company , I am amazed that they can work on hospital grounds.

Received PCN because I had parked in the Cricklewood Business Park in North London and had left my vehicle there for less than 2hrs to shop at the business park and shops outside the business park. The PCN stated that I had been observed by parking attendant using camera to leave the car park.

Although notices were displayed stating that the driver is not to leave the car park, I had assumed that the notices were purely stating the standard acceptable practice of limiting the time parked and not for the driver leaving the carpark. I appealed to TPS but was unsuccessful. I paid the PCN as I admit to leaving the carpark and did not appeal to POPLA but I have since been in correspondence with TPS including exhausting their complaints procedure in order to get from them the evidence that they had of me leaving the car park, particularly as they had implied that they had camera recording. I made a request under the Data Protection Act but they then stated that they do not hold images, but they rely on their parking attendant's witness statement. They refused to provide me with a copy of the witness statement. I wonder what TPS have to hide in their refusal to do so!

As TPS is a member of the British Parking Association, I asked them to investigate the matter as well as highlighting several breaches of the Code of Practice produced by BPA for their members to adhere to and which TPS had breached, including unauthorised surveillance of motorists. BPA have been absolutely useless in their incompetent and biased investigation which found in favour of TPS. This is hardly surprising as BPA is not independent and is funded by the parking control companies and has their interest in mind.

I intend to pursue this further - but motorists are advised that if they are taken to Court by this company then ensure that you have a copy of their witness statement and read it in detail.

I received a PCN from TPS from parking in a hospital car park in a disabled bay as I have a Blue Badge. Apparently you have to register your vehicle to avoid a parking charge which I didn't know about. I appealed, they said they didn't receive it, even though they acknowledged online that they did! No replies have been received from any email or letter that I have sent them, I don't have any choice but to pay their exorbitant escalated fee now. Robbing ba****ds!

Took our 72yr old, blind neighbour out and as she has a blue badge we displayed that on the dashboard. Got a parking charge notice from TPS and if paid in 14 days would be £40 or £70 if later. We appealed with copy of the blue badge but it was rejected. What is the point of having blue badges and disabled bays if mercenaries like these are going to rip people off. Something needs to be done about these companies to stop them preying on the old, disabled and vulnerable people like our blind 72yr old neighbour. It would break her heart to hear our good deed had cost us, we can never tell her but will know not to use parking run by these heartless thieves in the future 🤬