Total Parking Solutions Anmeldelser 

Horrendous company with terrible customer service.
Just make it up as they go & ignore all the facts while making threats of fines, charges & court action.
Hope they lose any parking accreditation they advertise as having!
They won’t admit they’re wrong but reduced a £60 fine to £20 to bring an end to this. Why reduce the fine if I am in the wrong?!

I was fined for a supposed ‘all day’ parking of my company vehicle by Total Parking Solutions.
The fine went to the company secretary who paid it immediately but once I was informed of this I was able to PROVE that I had actually been into that car park twice on the same day with each visit being in the permitted 1hour window! We requested a refund and this was refused on the grounds that the fine had been paid in full and THAT closed the case! Total con!

I went to park at one of them parking because my 8 years old daughter needed a eyes checked at the hospital . I did try to put money on the app to get more parking time but the app didn't worked . the result is I was parking 20 minutes over time . 2 weeks later I have received a fine of £60 . total parking didn't wanted to know anything , according to them I should have leave my daughter with strangers at the hospital to go at the car park and put more money if that app didn't worked . completely cold hearted peoples . my advice is if you see a car park named total parking please leave that place to find somewhere else

hideous experience with this excuse of a company, they pay the dvla for your address then send you fines you "must" pay, then reduce (not cancel!!) them when they find out they are in the wrong. awful and disgusting "business" practices

Total Parking Solutions have the worst customer service I have ever experienced. The only way to contact them is via email which they don't respond to; The only thing i got was an automated response to a PCN they have issued incorrectly. I have spoken to Halfords staff that use this company and they say they don't even get a response as their customer. If you are a company or organisation considering using Total Parking Solutions, then I would avoid at all cost as their association will paint your company in a bad light.

My wife visited her father who was seriously ill at Bristol Royal Infirmary several times during a one week period. We setup the 'trust app' on her phone to pay for parking, and set 'Autopay' for her vehicle to 'on'. This appeared to work fine and the funds were being taken automatically from her account. However, 3 weeks later we received a notice from TPS stating that she had not paid for one of her visits. When we checked we found that indeed, the payment for that visit had not been taken. However, this was confusing as the 'Autopay' was still set to 'on' for her vehicle. I challenged the fine but stated we were willing to pay the actual parking charge. TPS wrote back to me and said they had checked their technology and all was working fine, and the parking fine would stand. My message to anyone is do not trust the 'Trust' app if parking in the Infirmary car parks. There is no way to prove the technology is at fault, and you are at the mercy of TPS (who from other reviews do not appear the most ethical of companies).

Payment machine not working neither was the scan payment app - no intercom to speak to someone no cameras to show how many times we tried to pay, so we had no choice but to leave, but they made sure the number plate recognition camera was working.

We appealed ponting out how could we possibly pay when the machine wasnt working or the app, and there is no way of communicating with them. But of course this was all ignored, get a letter back stating its well sign posted all around Wicksteed Park so there for in contravention of their rules not to pay, what dont they understand when you tell them - your machine or app wasnt working, its down to you to maintain it.

They must have made an absolute damn fortune that day and many others I dare say, making sure the machine is out of action but the number plate recognition is working absolutely fine, coincidence I think not. Absolute cowboys

Just had a demand for 80quid from these scammers parked outside dentist at swansea university paid for 4 hours machine did not issue a ticket queried this at dental teception they said dont worry as long as you have paid you won't get a ticket they sent me a fine wich i sent a letter explaining above they completely ignored this scammers

My daughter parked her car and it was pouring with rain so she was going to pay for parking once inside the venue …. she forgot she emailed them and they replied almost straight away and validated her car for the parking …. well done 😃

Total Parking Solutions (TPS) is, without exaggeration, one of the most appalling businesses I’ve ever had the misfortune of dealing with. It’s truly baffling that they are allowed to continue operating with such blatantly unethical and predatory practices.

I made a mistake - I parked at one of their car parks and received a fine for leaving the site on foot. Fair enough. I accepted the fine and paid the reduced amount the very next day.

End of story? Not even close.

Two weeks later, I received what turned out to be a duplicate fine for the exact same incident. I assumed it was just a clerical error or a follow-up letter. I’d paid, so I ignored it. Another two weeks passed, and I received a final demand—threatening escalation over a fine I had already settled.

I contacted TPS to explain. Instead of acknowledging their error, I was told I had to appeal. I did - but was informed that my appeal was submitted outside of their arbitrary 28-day window, and therefore “didn’t count.” They then demanded £120 and threatened to involve debt collectors.

I wrote to them again, spelling out clearly that this was a duplication on their part - not mine. Their response? They doubled down and told me the debt had already been passed to a collector.

At this point, I escalated the case to the British Parking Association (BPA), who thankfully agreed to investigate. A full month later, TPS finally wrote back to say they were “dropping all further action” as a so-called “gesture of goodwill.” A gesture? No. This was nothing more than a thinly veiled attempt to save face after their own incompetence was exposed.

TPS’s conduct throughout was disgraceful - disorganised, heavy-handed, and completely lacking in accountability. They attempted to bully me into paying a second fine for a single mistake that I had already rectified. The stress, time, and energy wasted dealing with this nonsense was entirely their doing.

How many others have been tricked, intimidated, or worn down by this company’s tactics? How many just pay up out of fear or frustration? TPS thrives on administrative errors and technicalities - then hides behind robotic policies to avoid owning up to their mistakes.

Avoid this company at all costs. Their business model is based on coercion, not customer service - and the sooner regulators step in, the better.

I appealed on behalf of my husband who was taking his 88 year old mother, who is no longer able to walk any distance awaiting a knee replacement so needs a wheelchair, for her appointment at Weston General Hospital when the parking charge was issued. When he arrived at the hospital there were no marked parking spaces available so he had no choice but to park in an unmarked bay and had to leave his vehicle in order to push his mother in her wheelchair to get her to her appointment on time.

The appeal was unsuccessful and he paid £6 to park.

I had a genuinely frustrating experience with Total Parking Solutions after visiting Wicksteed Park in February 2025. I paid for parking and even have the bank statement to prove it. Despite providing this evidence, they’ve insisted on issuing a fine – first £30, now threatening £80 – claiming I didn't pay.

Their so-called "appeals process" is a joke. They ignored the evidence, assumed user error without proof, and are now aggressively demanding payment for something I clearly already paid for. Judging by other reviews, this seems to be a pattern of behaviour.

It’s such a shame, because this experience has completely put me off ever returning to Wicksteed Park. I would expect better from a family attraction than to work with a parking company known for targeting genuine paying customers with automated fines.

On the 14/01/24 I parked at the U K s worst unkempt car park only because the nice car park opposite me was full.Take a look at 25 Rochdale Road.Its a tip .I was the only car parked and after 25 minutes on a frozen January a/noon the decaying machine which marked the dump of a car park wouldn't take my payment.I tried phoning there number on numerous occasions as l was desperate to get out the cold and felt unwell ..My wife carried out bag and booked in at the Hampton Hilton next door.I was forced to give up on a malfunctioning machine on the dirtiest unkempt excuse for a car park .Thank goodness we got and paid for a space in the car park opposite..Total car parks instead of apologizing took me to court and l had to pay £286.02p .I told the kangaroo court judge and showed him my receipt for the opposite car park of my plight l even told him I had lung cancer and Total Car parks wouldn't cancel .The so called judge recorder asked me for other car park witnesses that couldn't pay and l said look at the photos lm the only mug in the car park .Obviously there is a malfunction .Iused this car park in desperation .Total car parks are Total Bollocks and all that's wrong with CC Js and out of you h courts.I am going to take up demonstrations against this shower of charlatans and cowboys.Hamish Howitt Blackpool

Let me start by stating clearly: I have a valid parking permit, and I pay for it monthly - yet I was still issued a £75 fine. A company focused solely on exploiting poor users and extracting as much money as possible from customers. I’m surprised that institutions like the University of Reading use the services of such a ruthlessly operating company. Even though the university has a portal where users' vehicles are registered – I have two cars registered there and use them alternately depending on the situation – I still received a fine for not displaying the red permit card. The card must have slid off the dashboard while driving. I don’t keep it permanently attached because I switch cars, and it’s simply not feasible. Besides, many users’ cards are faded from the sun and unreadable anyway. After submitting an appeal, I waited a month – A MONTH – for a response, which basically said, “Well, you should have had the card.” So why did I even bother registering my vehicles on the portal?

I'm not even complaining about a parking fine, I tried to contact them twice over the last month about layout issues with one of their managed car parks and I've never received an acknowledgement of my email, or from their online queries from.

Fined for parking in B and Q Aylesbury for going to a nearby bank before going into the store..cake back to find a fine on my car for £60.
Totally unreasonable and ruthless behaviour, # carpark cowboys

Free parking at Halfords in High Wycombe. What they omit to tell you is that if, in addition to shopping at Halfords, if you visit the Aldi which is less than 100 yards away you are at risk of £100 fine, even for 5 mins. I spoke to the car parking attendant that slapped the ticket on my windscreen and he said that he's (and I quote) "not allowed" to warn me about this. The appeals process is one-sided. I did get a reduction but even then they tried to overcharge me on that. Research is needed in dealing with them.

How can they improve? If they had provided a map of the permitted parking area + proper indication of boundaries of the car parking area then I wouldn't need to be here slagging them off. Also, they take far too long to respond to correspondence while the clock is ticking on the payment deadline. As a result of this experience I am never going to that car park again, and will avoid any car park operated by TPS.

Issued a 'Parking Charge' at Welsh National Pool when I had paid and have the receipt to prove it. PC notice issued on 19/02/25 didn't arrive until 28/02. 'Parking Charge' states you have 14 days to pay from issue of notice. So that leaves just 5 days of the 14 to pay. I wonder how many who have not kept their receipts are being ripped off by these pirates

TPS have just issued another parking charge notice to me. Unfortunately for them I always keep my receipts now. So if they don't pull out they can go as far as they wish as I have my tickets. I would recommend to anyone using the National Pool in Swansea or any parking area that is covered by TPS to keep their tickets. This company cannot be trusted.

rogue company