Order delivered by royal mail but not left in safe place and someone took it. Contacted total fishing as no response from royal mail. Communicated with Aimee and Page who resolved the problem by sendi... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I spoke with customer service direct when I needed to order some rods and make sure they was here before my next session the following week, all sorted and delivered within two days. Top service
Virksomheden har svaret
Awful company, paid for next day delivery on an item and still not received it. The tracking has gone dormant, sent emails to company and no reply. Just been completely ignored will never ever use thi... Se mere
Virksomheden har svaret
Aimee the customer advisor was polite and prompt with replies exceptional well handled from start to finish! Very impressed and the outcome was perfect.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
UK Fishing Tackle Store Exclusive Offers & Discounts Check Out Our Website - https://www.total-fishing-tackle.com/ Whether you are an experienced angler or are new to the sport, here at Total Fishing Tackle we have everything you could ever need to get the next big catch of the season. From carp fishing bivvies to coarse fishing poles, carp fishing rods, fishing seatboxes and even carp fishing bedchairs, we have it all! What’s more, our products are up to date with angling technology and provide you with all you could ever need no matter what your preferred style of fishing. So, if you would like to get in touch with a member of our very helpful and knowledgeable team, don’t hesitate. Whether you decide to email us, whatsapp us, fill in our online enquiry form or even facebook us we are more than happy to help.
Kontaktoplysninger
Berners Hall Farm, Berners Roding, CM5 0TB, Fyfield, Storbritannien
- info@totalfishingtackle.com
- www.total-fishing-tackle.com
4,4
Fremragende
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Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 97 % af deres negative anmeldelser
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Andy from customer services was very…
Andy from customer services was very helpful with my order, great service from TFT as always!
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Greg,
Thank you for your fantastic review and for your continued support of TFT! We're delighted to hear that Andy has been able to provide helpful advice and great service with your orders.
Making sure our customers receive the right products, well packaged and on time is something we take great pride in, so it's brilliant to hear your feedback.
We really appreciate your support and look forward to helping you again soon. Tight lines! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Andy, the best!!!
Tried to do an order o line from the website but it would have been delivered too late. I decided to contact Total Fishing Tackle on WhatsApp and Andy replied very quick. He helped me to do the order manually and that way the product was delivered on time so that I can use it on my fishing trip. Thank you Andy and thank you Total Fishing Tackle!!!! Definitely all my orders will be from you from now on!!!
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Ionut,
Thank you so much for your fantastic review! We're delighted to hear that Andy was able to help arrange your order and ensure your gear arrived in time for your fishing trip.
We know how important it is to have everything ready when you're heading out on the bank, so we're always happy to help find a solution wherever we can.
Tight lines! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Very helpful sales assistant and manager
Danielle (sales assistant) was very helpful and supported with Blue light discount. Emily was also very helpful. Quick delivery and exactly what I was looking for.
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Thank you for your fantastic review! We're delighted to hear that myself and Danielle were able to provide such helpful support and assist you with your Blue Light discount.
Kind Regards
Emily
Customer Service & Sales Manager
Just a fantastic service through every…
Just a fantastic service through every step of the end to end journey inclusive of enquiries, a service model to be proud off, well done and thank you.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Rod,
Thank you so much for your fantastic review! We're incredibly grateful for your kind words and delighted to hear that you experienced great service throughout every stage of your journey with us.
We look forward to helping you again in the future. Tight lines! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Thanks to Andy @ total fishing tackle…
Thanks to Andy @ total fishing tackle for all your valuable knowledge on assisting me with the purchase of my new boat you & the team was so helpful & your costermer service to all my queries was dealt with perfectly.
Thank you Matthew
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Matthew,
Thank you so much for your fantastic review!
We're delighted to hear that Andy and the team were able to help you choose your new boat and answer all of your questions. We pride ourselves on providing knowledgeable advice and great customer service, so it's fantastic to know you had such a positive experience.
We really appreciate your kind words and your support. We hope you enjoy your new boat, and if you ever need any further advice or tackle in the future, we're always here to help.
Thanks again for choosing Total Fishing Tackle, and tight lines! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Delivery is atrocious
Delivery is atrocious, two dispatches for one order. Ordered next day arrived 3 days late, courier claimed attempted delivery, no attempts made we all have video doorbells, no recompense nothing just pointless emails with tracking number. Was advised due to cost of items wouldn’t leave on door step hahaha, it was a bucket and some hooks, successful delivery was left on doorstep, I was just fobbed off completely. Received google review tried to leave appears I’m blocked, 3 separate people dealt with my emails on this and not one acknowledged delivery is late. Will not be using or recommending to anyone. Very poor experience.
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Craig,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the frustration and disappointment caused by the delivery experience.
We understand how important it is for orders to arrive when expected, especially when a next-day delivery service has been selected, and we apologise that this did not happen on this occasion. While some aspects of the delivery process are handled by the courier, we appreciate that the responsibility for your overall experience sits with us, and we’re sorry that our communication did not leave you feeling properly supported.
We’re disappointed to hear that you felt your concerns were not acknowledged, and we will be reviewing the communication around this order to understand where we could have done better. We appreciate you bringing this to our attention and hope we have the opportunity to provide a better experience in the future.
Kind Regards
Emily
Customer Service & Sales Manager
Always professional and friendly help…
Always professional and friendly help nothing is too much for the total fishing staff this is always my first stop when looking at fishing gear.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hello,
Your feedback means a lot to us, so we are thankful for the review!
Kind Regards,
George
Customer Service and Sales Supervisor
Total fishing tackle is my go to online…
Total fishing tackle is my go to online tackle store always a great service very reliable great deals to be had ...
Recently had an issue with an item after delivery damaged and was sorted and replaced by Aimee at total fishing within 24 hours fantastic job and customer services very helpful, also shout out to Nash for helping with prompt results 👍 highly recommend these guys
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hello,
Your feedback means a lot to us, so we are thankful for the review!
Kind Regards,
George
Customer Service and Sales Supervisor
Great service and they went out their…
Great service and they went out their way to help. Would definitely recommend total fishing tackle.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Anthony,
Thank you for your kind review! We're delighted to hear you were happy with our service and that our team could go the extra mile to help.
Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience. We look forward to helping you again on your next fishing adventure. Tight lines! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Excellent customer service
I inquired about an item and had the pleasure of speaking with Aimee via WhatsApp, who was very prompt and helpful and quickly came to a solution.
This is my second time ordering an item through WhatsApp (as I couldn't get to the shop in time), and the service is second to none.
I've never had an issue dealing with TFT; it's always a pleasure!
-Sam.S
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Sam,
Thank you so much for your fantastic review and for choosing Total Fishing Tackle again!
We're delighted to hear that Aimee was able to help you quickly via WhatsApp and find the right solution for you. We'll be sure to pass on your kind words to her – she'll really appreciate them.
It's great to know our WhatsApp ordering service has made things easier for you, especially when you couldn't make it into the shop. Providing quick, convenient service and keeping things hassle-free is exactly what we aim for.
Thank you again for your continued support. We look forward to helping you with your next order. Tight lines! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Rods on pre order
Ordered rods on a pre order kept me updated the whole time brilliant service would definitely recommend
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Mark,
Thank you for taking the time to leave us such a great review!
We're really pleased to hear that you were happy with our pre-order service and that our updates kept you informed every step of the way. We know waiting for a pre-order can be frustrating, so we always aim to keep our customers updated throughout the process.
Thank you for your recommendation—it means a lot to us. We hope you enjoy your new rods, and we look forward to helping you again in the future.
Kind Regards
Emily
Customer Service & Sales Manager
The delivery time was spot on and the…
The delivery time was spot on and the communication between customer service and myself was excellent, i would definitely recommend them, I will 100% be using them again.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Stephen,
Thank you so much for your fantastic review!
We're delighted to hear that your order arrived on time and that you found our customer service team helpful throughout the process. Providing great communication and a reliable delivery service is something we pride ourselves on, so it's wonderful to know we met your expectations.
We really appreciate your recommendation and are thrilled to hear you'll be shopping with us again. We look forward to helping you with your next order!
Tight lines, and see you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
Awful company
Awful company, paid for next day delivery on an item and still not received it. The tracking has gone dormant, sent emails to company and no reply. Just been completely ignored will never ever use this company again and will be telling all my local anglers to avoid this company, you should also, seems I'm not the only one having this issue.
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Jamie,
We're very sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide.
I can see that on both of your emails you got a reply to us explaining what had happened with the delivery and we can see that this has now been delivered to you.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention via email and on this review.
Let us know if we can be of any further assistance.
Kind Regards
Emily
Customer Service & Sales Manager
Really good fast service
Really good fast service, I had realised that i handn't recieved a confirmation email after a big order, I contacted the company and spoke to Aimee and she sorted it out straight away.
Brilliant service
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Ben,
Thank you for taking the time to leave us such a great review!
We're so pleased to hear that Aimee was able to sort everything out quickly for you. We understand how important order confirmations are, especially for larger orders, and we're glad we could put your mind at ease.
We'll be sure to pass your kind comments on to Aimee. Thanks again for your support, and we hope you enjoy your new tackle!
Kind Regards
Emily
Customer Service & Sales Manager
Absolutely rubbish company
EDIT:
You're still claiming it was lost in transit but at no point was it actually collected by the courier - the tracking showed a label was generated but never collected/scanned. You only offered a refund on day 11 after it was suddenly 'out of stock' a day after giving me the option of a replacement or credit note but no refund. Rather than make up excuses and try and shift the blame onto the courier why not accept responsibility for your own mistakes?
Absolutely rubbish company, ordered a Father’s Day present on the Monday, with delivery by Thursday. I got a notification that it had been dispatched on Tuesday, but it hadn’t. All they’d done is generate a label.
I had to repeatedly chase it for 11 days with them always claiming that the delay was with the courier (despite it never actually being collected). After 10 days they confirmed it was ‘lost’ and would resend it (no option of a refund given) until on day 11 they fessed up that it was out of stock and FINALLY stated they’d refund me.
Rubbish company that were entirely to blame for my Dads Father’s Day present not arriving.
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Ben,
Thank you for taking the time to leave your feedback. We're genuinely sorry to hear how disappointed you were with your experience, especially as the order was intended as a Father's Day gift.
Unfortunately, your parcel was lost by the courier after the shipping label had been generated. While we worked closely with the courier to locate it, we appreciate how frustrating the delay must have been and understand the inconvenience it caused.
As soon as the courier confirmed the parcel was lost, we contacted you to offer the available options of either a replacement or a credit note. You chose to receive a full refund instead, which we processed immediately.
We completely understand your frustration that your Father's Day gift didn't arrive as planned. Although the parcel being lost was outside of our control, we recognise that the experience was disappointing, and for that we sincerely apologise.
Thank you again for your feedback, and we hope you'll consider giving us another opportunity to provide the level of service we're known for.
Kind Regards
Emily
Customer Service & Sales Manager
Customer service is absolutely spot on…
Customer service is absolutely spot on I needed to cancel an item and they helped me instantly, very polite and respectful will definitely shop with them all the time from now on ! I was helped by page and Aimee which was very fast to reply and very helpful!
21. juni 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Ethan,
Thank you so much for taking the time to leave such a kind review.
We're delighted to hear that you had a positive experience with our customer service team and that we were able to assist with your cancellation quickly and efficiently. I'll be sure to pass your comments on to Paige and Aimee, who will be pleased to hear that their help made such a positive impression.
Providing fast, friendly, and helpful service is something we pride ourselves on, so it's great to know we've delivered on that for you.
Thank you for choosing Total Fishing Tackle. We really appreciate your support and look forward to helping you again in the future.
Kind Regards
Emily
Customer Service & Sales Manager
Awful experience with TFT
Awful experience with TFT, I ordered x3 Greys Aircurves mk2, which inculded a free Ridge monkey head torch due to spending over £200... When checking over the rods I noticed paint missing from the guides and multiple guides were very bent. Obviously no quality check had been carried out prior to despatch.
TFT then arranged for collection which did not turn up, very dissapointing as I waited in all day. Collection was then made 2 days later and a refund issued.
I was then sent an email from Danielle stating a 20% deduction has been made from the ridge monkey head torch (Free gift) due to it not being returned in its original packaging.... the head torch on receipt was dumped at the bottom of the tube along with the charging cable....No box for this head torch was ever sent.
Awful experience with this company and I will not be using again...
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hello,
Thank you for taking the time to speak with us on the phone this morning.
Firstly, we'd like to sincerely apologise for the experience you've had with this order. We completely understand your frustration, and after reviewing the situation, we can confirm that there was a miscommunication on our side regarding the free gift and the associated deduction.
I'm pleased to confirm that this issue has now been fully resolved. We appreciate you bringing the matter to our attention, as it allowed us to investigate and put things right.
We also apologise for the inconvenience caused by the delayed collection and the disappointment surrounding the condition of the rods upon arrival. This is not the level of service we aim to provide, and we understand how these issues combined have impacted your experience with us.
Thank you for giving us the opportunity to resolve the matter. We genuinely value your feedback and hope that the actions we've taken demonstrate our commitment to putting things right when mistakes occur.
If you feel that the issue has now been resolved to your satisfaction, we would be grateful if you would consider updating your review to reflect the outcome. However, we fully respect your decision either way.
Once again, please accept our sincere apologies, and thank you for your understanding.
Kind Regards
Emily
Customer Service & Sales Manager
Good website for fishing equipment
Good website for fishing equipment, poor for online returns, a bit difficult to return items.
Shows offers of a free item but be careful certain items are not included.
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hello,
Thank you for taking the time to leave your feedback.
We're pleased to hear that you found our website good for purchasing fishing equipment, but we're sorry to learn that you found the returns process difficult. We are continually looking at ways to improve our customers' experience, and your comments will be passed on to the relevant team for review.
Regarding the free gift promotion, we apologise for any confusion caused. Certain products and brands can sometimes be excluded from promotional offers. We are always working to make our promotional terms and conditions as transparent as possible.
We genuinely value your feedback and appreciate you bringing these points to our attention. Should you have any questions or require any assistance in the future, please don't hesitate to get in touch with our customer service team, who will be happy to help.
Kind Regards
Emily
Customer Service & Sales Manager
Delivered Quickly
ordered a few items they arrived in 3 days all items were as expected and happy with the service.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hello,
Your feedback means a lot to us, so we are thankful for the review!
Kind Regards,
George
Customer Service and Sales Supervisor
Received my bivvy today which I won in…
Received my bivvy today which I won in a competition, unfortunately it was the green version not the camo which was ordered. Contacted customer service and they were absolutely brilliant, resolved my issue within moments . Thanks again guys fantastic customer service.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hello,
Your feedback means a lot to us, so we are thankful for the review!
Kind Regards,
George
Customer Service and Sales Supervisor
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