The communication is absolutely fantastic! The products are excellent( as are the offers!) the only downside for me is the delivery time - took a very long time to reach the Isle of Man 🇮🇲 packagin... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Dispatch of my order took a long time {11 working days), therefore not an ideal place to order from if item is required urgently. Reply to email enquiring when item would be sent was very quick. Packa... Se mere
Virksomheden har svaret
Love the buxton greedy gannet haynet, really made a difference to feeding hay to my greedy coblet! Instead of pulling and guzzling his hay down at the same time he now takes his time chewing so his ne... Se mere
Virksomheden har svaret
I have been a customer of TOTC for a number of years now. The service has always been excellent and they have gone the extra mile to source me items, and get them to me at short notice. They have give... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Top Of The Clops - For You and Your Horse. We are a small independent business, passionate about all things equestrian. We opened our online tack shop in January 2016, so you can trust and count on us as an established small family run business always here for you and your horse. We are a BETA Retail member so you can be confident of our quality offer.
Kontaktoplysninger
The Keep, Creech Castle,, TA12DX , Taunton, Storbritannien
- 07708 842362
- info@topoftheclops.co.uk
- www.topoftheclops.co.uk
4,4
Fremragende
120 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Item not received
Took over a week to post out, said they were sending next day delivery, item hasn’t arrived a further week on, which they are aware of but they are not answering phone or responding to messages. They use Evri so beware. Poor customer service.
3. december 2025
Besvarelse fra Top Of The Clops
Hello Adele. Thank you for your review and our communications about this.
Our website terms and conditions, the icon on each product description on our website and the email confirmation email all state that orders can take up to 10 working days to be delivered but it’s often quicker. Your order was placed on Sunday 23rd November and we posted it 8 working days later next day delivery which then should have arrived with you in our stated timescales.
Unfortunately there were then courier issues which we apologised for and we offered you a replacement or refund and you asked for a refund. We refunded you on the 10th December when you asked for this and explained you could keep the rug for free when/if it arrived as an apology.On the 16th December the rug arrived with you. We hope this is a good product for your horse.
We also gave you a £5 off gift voucher and a discount code to use on future orders as an apology for the delays.
We do use Evri as well as Royal Mail and ParcelForce depending on the buyers location, package size and weight. We occasionally have some packages with all couriers go missing especially in December due to increased demand but we will always do our best to refund or replace for customers.
We hope you will shop with us again.
Thanks
Besvarelse fra Top Of The Clops
Thank you for your review - so glad you are happy with the service and item
A lovely company
A lovely company - amazing communication, great products and a great choice of products. Would recommend to everyone.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Top Of The Clops
Thank you for your review Stacey - so pleased you were happy with everything
excellent service
22. november 2025
Besvarelse fra Top Of The Clops
Thank you for your review Angela - so pleased you are happy with everything
Great customer service
Great customer service, keeping me up to date with the order.
24. oktober 2025
Besvarelse fra Top Of The Clops
Thank you for your review Alex, so glad you were happy with the communication
Besvarelse fra Top Of The Clops
So pleased you were happy. Thank you for your review
Love the buxton greedy gannet haynet
Love the buxton greedy gannet haynet, really made a difference to feeding hay to my greedy coblet! Instead of pulling and guzzling his hay down at the same time he now takes his time chewing so his net lasts alot longer! The net is woven rather than knotted so it's kind on teeth too! Highly recommend and great company to deal with too!
5. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Top Of The Clops
Thank you so much for your review - so glad you found the nets useful
Besvarelse fra Top Of The Clops
Thank you so much for your review. So glad you were happy with your order and the price
Excellent service and communication…
Excellent service and communication with super fast delivery
Great quality products ordered.
Would definitely recommend
12. august 2025
Uopfordret anmeldelse
Besvarelse fra Top Of The Clops
Thank you so much Leanne for your review, so please me you were pleased with everything
Very helpful
Very helpful and hoping to buy from them again.
Thank you
9. september 2025
Uopfordret anmeldelse
Besvarelse fra Top Of The Clops
Thank you so much Nicola for your review, so please me you were pleased with everything
Besvarelse fra Top Of The Clops
Thanks so much for your review - glad you are happy with your fly mask
As usual excellent customer service
As usual excellent customer service. Reliable and would recommend.
22. juli 2025
Besvarelse fra Top Of The Clops
Thanks for the review Jean - glad you are happy with everything
3 fly rugs
Ordered 3 fly rugs. They were honest that they didn’t have them all in stock but they would be arriving soon and would dispatch as soon as they had.
They arrived in good time, I was updated when they were posted. Super helpful the whole way
15. maj 2025
Uopfordret anmeldelse
Besvarelse fra Top Of The Clops
Thanks so much for your review - so pleased you are happy with everything
Besvarelse fra Top Of The Clops
Thanks for your review - so pleased you are happy with it
Service is fab quick delivery they…
Service is fab quick delivery they communicate with you so you know what's going on prices and selection off items is spot one used them quite a few times now
1. april 2025
Uopfordret anmeldelse
Besvarelse fra Top Of The Clops
Thank you so much for your review - so glad you have been happy with us multiple times
Even though the rug was out of stock…
Even though the rug was out of stock several times they gave discount as a sorry
9. april 2025
Besvarelse fra Top Of The Clops
Thanks penny for the review
Fly mask detachable nose
I'd received the pony mask and needed a cob size for the other one, they were out of stock, they took payment for a cob one and sent it straight out, can't ask for better service than that
4. april 2025
Besvarelse fra Top Of The Clops
Thank you so much for your review, so pleased you are happy with everything
Delivery Slow
Ordered a couple of times from this company. Only thing that let's it down is the 3 weeks delivery
22. marts 2025
Great communication
Great communication, lovely item as described and better price than others
23. marts 2025
Besvarelse fra Top Of The Clops
Thank you so much for the review - we are glad you are happy with everything
Besvarelse fra Top Of The Clops
Thanks so much for your review. Glad you were happy with your shampoo
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