The communication is absolutely fantastic! The products are excellent( as are the offers!) the only downside for me is the delivery time - took a very long time to reach the Isle of Man 🇮🇲 packagin... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Dispatch of my order took a long time {11 working days), therefore not an ideal place to order from if item is required urgently. Reply to email enquiring when item would be sent was very quick. Packa... Se mere
Virksomheden har svaret
Love the buxton greedy gannet haynet, really made a difference to feeding hay to my greedy coblet! Instead of pulling and guzzling his hay down at the same time he now takes his time chewing so his ne... Se mere
Virksomheden har svaret
I have been a customer of TOTC for a number of years now. The service has always been excellent and they have gone the extra mile to source me items, and get them to me at short notice. They have give... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Top Of The Clops - For You and Your Horse. We are a small independent business, passionate about all things equestrian. We opened our online tack shop in January 2016, so you can trust and count on us as an established small family run business always here for you and your horse. We are a BETA Retail member so you can be confident of our quality offer.
Kontaktoplysninger
The Keep, Creech Castle,, TA12DX , Taunton, Storbritannien
- 07708 842362
- info@topoftheclops.co.uk
- www.topoftheclops.co.uk
4,4
Fremragende
121 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Top Of The Clops
Thank you for your review - so glad you were happy with your experience
Order experience
Goods arrived, they were good value,easy to order, however I would say delivery a little slow.
6. juli 2024
Can highly recommend Top of theClops
Can highly recommend Top of the Clops. Good service , fabulous product absolutely no negatives at all. Exactly the type of honest on line shopping one expects. Thank you
4. juli 2024
Besvarelse fra Top Of The Clops
Thank you so much for your review - we are so glad that you were happy with your experience and we hope you shop with us again.
New to TOTC.
New to TOTC but will be purchasing in future.
Communication and support was outstanding.
Brilliant customer service and lovely products and good prices.
12. juni 2024
Uopfordret anmeldelse
Besvarelse fra Top Of The Clops
Thank you so much for your review - we are so glad that you were happy with your experience and we hope you shop with us again.
Besvarelse fra Top Of The Clops
Thanks so much for your review Bridget - so glad you are pleased with everything
Perfect in every way.
Excellent service, the product (light up lead rope) was ordered as a last minute gift and the Top of the Clops team ensured that it was dispatched swiftly. The product itself was exactly as expected. Will definitely be ordering from Top of the Clops again.
20. december 2023
Besvarelse fra Top Of The Clops
Hello Emma, so pleased you were happy with the gift and that it reached you in time for Christmas. Thanks for the review
Hi I didn't give a top rating because…
Hi I didn't give a top rating because my order was delayed ,I was informed of this.
1. december 2023
Besvarelse fra Top Of The Clops
Hello thanks so much for your review and we were glad we could keep in touch about the delay and that you were happy with your order once it was with you.
Necklace
I received my beautiful necklace from you , I am so happy with it . It look great when worn and friends comment on I tell them I got it from top of the clops, it’s nice to see something different and unique great job ❤️
7. november 2023
Uopfordret anmeldelse
Besvarelse fra Top Of The Clops
Thank you so much for your review Andrea. We are so pleased that you are happy with your necklace
Sizing could be better
Sizing could be better. They are very well shaped so would fit an 8.5 well but the support and heels are in wrong place for a foot smaller yet are supposed to fit a range of sizes.
24. oktober 2023
Besvarelse fra Top Of The Clops
Hello - thank you so much for your feedback and from purchasing from our small business. We will pass this onto Woof Wear who design and make these socks. Thanks for the review and for sharing your thoughts.
Great service from lovely lady Katie
Great service from lovely lady Katie. Products packed really well & very pleased with what we purchased
14. august 2023
Besvarelse fra Top Of The Clops
Thank you so much for your review and for purchasing from our small business
Avoid!
Avoid!
I bought 3 items from Top of the Clops at the start of July.
One was promised ‘in a few weeks’, the others arrived ok (albeit later than promised). I contacted them to ask about the last item on the 3rd August and they didn’t respond, so 10 days later I felt I had to raise a case via PayPal to get a refund.
The vendor approved the refund on PayPal on the 13th August. PayPal closed the case once the refund was approved. Today I’ve had an email from PayPal saying that the refund transaction failed.
I now have no item and no money to buy a new one.
3. juli 2023
Uopfordret anmeldelse
Besvarelse fra Top Of The Clops
Hello I’m so sorry for not being able to fulfill the order for all three items and for the failed transaction. However I’m glad we were then able to resolve this by re-issuing the refund for the missing item.
Took months, updated amazingly
Once I had ordered I was told my item was out of stock and I had to wait some months for it to be produced and sent to the company again before being sent out to me. However, I was updated BRILLIANTLY on WhatsApp, given lots of opportunity to get a refund or wait. I waited some months and when it did arrive it was perfect item.
14. juli 2023
Uopfordret anmeldelse
Besvarelse fra Top Of The Clops
Thank you so much for your review Jasmine - sorry for the delay and we are glad when the order reached you that you were happy with it.
Very comfy would buy again
25. maj 2023
Besvarelse fra Top Of The Clops
Thanks so much for your review Trudy - glad you are happy with the order
Quality products
Gorgeous socks, great company with good customer service.. And they are donating a % of their sales to Munchkins Miniature Shetland Rescue who are very close to my heart..💜x
2. april 2023
Besvarelse fra Top Of The Clops
Thank you so much for your review. So glad you were pleased with the socks and the customer service
Besvarelse fra Top Of The Clops
Thanks for your review Marie - we are really pleased you are happy with everything
Love the products and very quick…
Love the products and very quick delivery. Thank you so much .Will definitely order again!
27. januar 2023
Besvarelse fra Top Of The Clops
Thank you so much for your review - so glad you are happy with your experience with us
Item as described
Socks as described and I'm very happy with them!
20. januar 2023
Uopfordret anmeldelse
Besvarelse fra Top Of The Clops
Thanks for your review. So glad you love your Woof Wear socks !
Excellent Shopping Experience
Excellent customer service and communication about my order. Exceptionally helpful.
17. januar 2023
Besvarelse fra Top Of The Clops
Thanks so much for your review and so glad you have been happy with the service. We hope to see you buying from us again.
The brushes weren't quite as robust as…
The brushes weren't quite as robust as was expected and would have preferred a colour choice, rather than a lottery. Otherwise acceptable
3. januar 2023
Besvarelse fra Top Of The Clops
Thanks so much for your review of the Haas Curry Combs. We appreciate the feedback on colour choices and will update this.
Very prompt and great customer service
Order arrived as specified, quickly and well packaged. Emailed with a query and Katie replied within half an hour. Excellent customer service and would recommend.
15. december 2022
Uopfordret anmeldelse
Besvarelse fra Top Of The Clops
Thanks so much for your review Charlotte. We hope you love the EquiDiscs
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