Tonies UK Anmeldelser 

I'm a adult who has autism I got myself a tonie because I'm not a very good reader I don't have kids so when I tried to put my date of birth and said out of their age range so I had to make up a date can you actually bring one out for adults with autism that want one please

We had a error with one of our Tonies and Customer Service had the problem resolved and a new Tonies on the way to use within 24 hours. I used the online chat and had an email back so quick! Both people I had correspondence with dealt with the code and after sending a video of the error, made sure I was sent a pre-paid label to send the broken Tonies back and replacement was sent out the same day. We’re still awaiting the arrival of our new Tonies but I have a very excited 4 year old who is asking me at every given moment when her new Tonies will arrive.
Very happy with the Customer Service for making this as smooth as it could be.

We love the app for Android /Iphone. It's so easy for adults to then switch on bedtime mode or change volume, power down etc from nearby.
We love the durability of the box itself and the Tonies. They literally can not break.
The nature of the characters being magnetic means its so easy to buy/make a cool storage display house for them all. We honestly use ours almost every night for wind down/bed time stories and in the daytime getting ready with songs.
Ps our favourite Tonies are Doggyland and Tabby McTat. Gems.

What a great company and team you have, customer service was brilliant and very easy and my faulty tonie was replaced in just 2 days, one very happy boy, keep up the amazing work

Fantastic product that our little one adores - ran into some issues a couple years into having it and support have been quick in responding and very helpful. Overall great experience

Very impressed with the customer service I received from this company.
After a couple of weeks of receiving Toniebox 2, the volume couldn’t be lowered and, despite trying all the troubleshooting suggestions, remained very loud. Communication was extremely good and a replacement was sent to me promptly. Cannot fault this experience.

Fantastic customer service, happy to help, clear instructions and was easy to get a resolution.

Great so far. Only been using a few days. Definitely recommend

The first Toniebox we bought didn’t work, so I had to return it, but the customer service team were really quick and helpful. We now have two Tonieboxes :) one for breakfast and one for bedtime, and they’re also great for taking with us when we travel. We have lots of Tonies, and they’ve been so helpful for my son’s vocabulary, imagination and learning. He’s learnt many interesting facts and discovered some wonderful books too. 'Today's with Tonies' is highly recommended as you get a new daily episode and keeps them entertained.

We love our tonies box and the service we’ve had from them. When we’ve ordered direct they’ve sent little extras which was a lovely surprise and when we had issues with the box customer service were quick at helping us resolve the problem.

After an initial disappointment thanks to their carrier of choice, InPost, the experience with Tonies eventually improved significantly.

The InPost driver decided to leave the parcel in plain sight and didn’t even attempt to ring the doorbell, so unsurprisingly, the parcel was stolen. Contacting InPost was a complete waste of time and effort. However, after a frustrating and painful conversation with their AI chatbot, I finally managed to get in touch with a Tonies agent, and from that point onwards, the experience improved dramatically. He was extremely helpful and arranged a replacement for us, which I really appreciated.

The Toniebox itself was a birthday present for my one-year-old, and he absolutely loves it! He loves listening to the songs on his My First Tonies, but he also loves playing with the soft My First Tonies figures themselves. It’s already become a favourite, and it’s lovely to see how much he enjoys it.

So, despite the very frustrating delivery experience, I’m really happy with the Toniebox and especially grateful to the Tonies team for sorting out the situation so well in the end.

Battery issue combined with shocking customer service!

So disappointed! My Toniebox is just out of warranty, I have invested in 36 Tonies and now the Toniebox will not function except when it’s on the charging station. Seems to be a common issue! The whole point of this device is that it is portable and can be used on the move. I am now left with a Toniebox that does not work, a significant investment in the tonie figures, and no comeback whatsoever. In all honesty, it feels like a scam as if we are to continue using the Tonies we have then a new Toniebox must be purchased. I can see this issue is a recurring one which in ways is even more disheartening. It’s not just that Tonie don’t care, they actively know there’s an issue and are absolutely determined not to resolve this. Moreover, they are dishonest! As is noted in numerous reviews, on contacting customer services - the happiness team… far from it!!! - they lead you to believe if you provide all the necessary documentation a solution can be reached. At first I couldn’t obtain the receipt as it was a gift and they were very quick to shrug their shoulders and say ‘oh dear…. nothing we can do’. Then when I managed to track down the receipt (awkwardly asking the gifter of the Tonie for it) they again found an issue - that it was out of warranty. I had told them that in the very first email!!! It seems to me that AI is powering the ‘happiness team’. The responses feel very robotic and often miss the point of the previous email or completely fail to respond to the question raised. The AI brief seems to have been to waste people’s time and give them the runaround until they give up, forcing them to purchase a new Toniebox so as not to throw away all the money already spent on the Tonie figures. Terrible!

The other aspect I find so disheartening is their complete lack of conscience when it comes to peddling a clearly defective product. For families whose children love their Toniebox, it’s heartbreaking to see. Many have been bought as gifts and parents are not able to just go out and purchase a new one. There is no attempt made to repair or replace the battery - the approach is basically ‘throw it out and buy another one of our possibly defective products’. I was offered zero recompense - not a repair, replacement or even a discount on further purchase despite my obvious brand loyalty having already purchased 36 Tonies. My son has just moved to chapter books and was obsessed with the new range for older children. We looked forward to many happy years ahead with this line for older children. For a company that promotes itself to families that take their children’s screen free time seriously they should assume these are the same families that also teach their children to be responsible citizens and care about the environment. To have this ‘throw away after two years’ approach is, in this day and age, disgraceful.

In all these areas - defective items, failure to treat customers with respect, inability to offer repairs or replacements, no conscience in relation to environmental impact - Tonie should take a serious look at their business model and stop ripping people off and stop wasting their time. As an aside, in the age of AI, do better! The responses are infuriating and disrespectful to customers, their time and their loyalty. I feel guilty myself for having recommended Tonies to other unsuspecting families. I will not be, going forward. And I look forward (not!) to reading the trite, generic, useless response to this email that follows. One of the worst consumer experiences I’ve had. This is my first Trustpilot review and I feel it has absolutely been warranted. I hope it perhaps avoids other families falling foul of this company’s practices. Many better options on the market!

The customer service I have received was brilliant! They reply quickly and they are very helpful, my daughter loves her box and I’m so happy they’ve been able to help.

My daughter has had a toniebox since her second Christmas she absolutely loves it and is a part of her daily play and has helped hugely in getting my daughter to sleep independently at bedtime. We have had a couple of faulty boxes (tonie 1s) but the customer care team are hugely helpful and swift within 4 days they have the faulty box back and replaced with a brand new toniebox 2 at no cost to myself I am very grateful they are a fab team and it is a fantastic toy which my daughter absolutely loves. Thank you again

I can't fault Tonies customer services!
I've had to contact Tonies twice with some technical issues, each time they are super quick to reply, friendly and address and fix this issues in a timely way. We love our Tonies box and the community around it. Would recommend to everyone.

Tonies are a wholesome toy for any age of child. It’s a great gift that can be built on with each birthday or occasion. Never short of gift ideas with a Tonie collection!

My toniebox had a technical issue and kept shuttering. Tonies customer service were very helpful and i have a new box being sent out. Very happy with the speed and friendliness of staff.

Really good experience with tonies. We had an issue with our tonie box 2 with sound, they guided us through all the steps we could take to help with the issue, unfortunately we needed a new box and they sent one out right away for us. My little boy is back to dancing with his new tonies box!

This is a really good device especaily if you love story books as there is no bright screen keeping you awake just a calm relaxing voice

We've had our toniebox 1 for 2yrs now. It is a bedtime game changer! Couldn't be without. We are going to upgrade to toniebox 2 at Christmas and pass on toniebox 1 to my youngest before upgrading her too.
Customer service is brilliant too!
I recommend tonieboxes to everyone!