Tonies UK Anmeldelser 

I can not thank tonies enough for there amazing customer service of going above and beyond I had an issue with my tonie box not charging I emailed at 10pm and had a response that evening explaining what I needed to do unfortunately none of the prompts helped and was asked to send my tonie box back and a replacement would be sent out which I received in 2 days thank you so much my son is happy to have his new and upgraded tonie box back :)

My son tonie box had an intermittent issue where it just randomly stopped charging even when sitting on the dock. Contacted customer service and explained the issue, they came back and told me to log it through the claims portal, once they investigated it they agreed to send out a new box which they released as soon as I sent proof of postage - honestly couldn’t fault their customer service!!!! My children are 10,8 and 4 and all of them love the tonie boxes

Amazing customer service from start to finish. All members of the team responded promptly and took action straight away. Couldn’t have asked for any better!

Extremely disappointed with Tonies UK. When a delivery issue occurred and the parcel was routed back to sender by Royal Mail, customer service flatly refused to assist with a re-dispatch for a child’s birthday gift. While operational rigidities around dispatch are frustrating enough, what followed was entirely unacceptable.Their representative, Lana, formally stated via email that once the parcel arrives back at their warehouse, the refund will take up to four weeks to be processed. This is not only dreadful service, it blatantly ignores UK consumer law. Under Regulation 34 of the Consumer Contracts Regulations 2013, as well as Section B.7.2 of Tonies' very own published Terms of Sale, a retailer is legally required to reimburse payments within 14 calendar days of receiving the returned goods. Quoting a customer a four-week waiting period to see their own money returned, with a dismissive instruction to get back in touch if that arbitrary month passes with nothing sent, demonstrates complete disregard for statutory consumer rights. For a major, premium brand aimed at young families, this level of aftercare and disregard for legal standards is shocking. Avoid relying on them for time-sensitive orders.

Our Tonie box stopped working and the customer service i received was outstanding. They dealt with it very quickly, professionally and friendly. We have now received a brand new replacement Tonie box from them and my granddaughter is over the moon. Thank you Tonies for all your help in this matter. We really appreciate it. I feel confident in buying from Tonies in the future knowing that we will receive the best service.

My granddaughter loves all her tonies at the moment her favorite bedtime tonie is bing bed time she actually know all the songs and will sing along once tucked up in bed. My daughter sits outside listening to her as it so cute. I have purchased the bluey trio for her birthday in October and I'm sure she will love these too,

I had a faulty tonie box and the company let me know exactly what was wrong and have replaced it immediately. Every person I dealt with along the way was friendly and so helpful. Incredible customer service and happy we choose a toniebox as my son loves it!!

Incredible customer service, had an issue with the box which with a couple videos and photos sent it was sorted. A label was sent very quickly and got it dropped to the post office.. within 2 days a brand new Tonie box is on my doorstep… Very quick to respond to my emails and any questions that we had..

Thank you we have a happily girly being able to listen to her tonie at bedtime again

Only downside is have to re download all the Tonies again 🤣🤣🤣..

Horrific customer service, Tonies cloud pink purchased 4/2/26 - has gone wrong and needs replacing. No receipt was cash from currys (my error I know) the item was only manufactured in Sep 2025 and comes with 2 year warranty so is legally within warranty. Customer service refusing to help without proof of purchase. Consumer Rights letter sent and still they say they need receipt.

Still a reply on here saying receipt needed. Uk consumer rights law states is manufacturing date can be proven that is suffice, it's been provided and still nothing from you, the item is under warranty as it wasn't even created 2 years ago!

We have had our tonie for under 2 years and my now 5 and 8 year olds listen to it every night and alternate between choosing which characters. We have only just discovered the tonie and the app with the free downloads and making your own recordings! Some of the purchased tonies are quite short for the money. Recently the charger stopped working and as we were still
Under warranty, we managed to get a replacement. Customer service were really helpful and friendly. Thank you very much, we have 2 happy girls again.

A wonderful lady called Rachel helped me when our son’s charger just stopped working . From the time I emailed in to getting the problem solved was literally like 2 days . Very happy with the customer service and highly recommended tonie
Thank you

I would recommend Tonies for everyone in the world. The support is amazing, I have a child with ASD and Tonies is part of the daily routine. We had version 1.0 and it stopped charging for some reason. After contacting the support they helped me with the return and as it is still within the warranty period they upgraded us with Tonnes v 2.0. this was very amazing and unexpected. Thanks Tonies for all the love and support.

Cant rate Tonies UK enough, We had some problems with our Tonie box and the customer care team were excellent at sorting the problem, Quick responses and a speedy exchange.

Fast delivery and great new characters/stories

I bought a bundle from the Aus shop and tried to set it up. The setup process is excruciating and full of errors. And when I finally got to the step to try to connect it to wifi it says my wifi doesn't have internet. I even tried my mobile hotspot. $400 down the drain. The shop says I can't return because they only accept returns from within Australia.

Predatory and manipulative business model. You buy a CD, cassette tape, mp3 even, and you own that recording. Buy tonies and you own nothing. The company goes under, all tonies stop working. WiFi goes down, you have nothing.

It is still tech, it is connected to the Internet. The app still gathers your data. Your child is still using tech. "Screen free" means nothing. There is nothing inherently worthy about not looking at a screen. Kids need creativity, variety, physical activity and human interaction. Cutting out "screens" alone does not tick those boxes.

You can no longer upload your own mp3s, even to the creative tonies. They've taken steps to make sure that the player cannot be hacked or modified. Why? Precisely so they hold all the power to withdraw the "service" at any time, on their terms. To force you to spend, spend, spend, but still own nothing. Avoid.

Brilliant product. Sent quickly. A brilliant bedtime routine

My daughter absolutely adores her toniebox. They’ve been inseparable since she got it for a 2nd birthday in July. It’s really helped with her speak and concentration too. Would recommend to every parent!

We’ve been a tonies fan for a while, but this experience truly showed me why so many families fall in love with this brand.
Our Toniebox 2 stopped working just one day before my daughter’s 3rd birthday. Almost every single gift she received that day was Tonie-related — new characters, a sleeve, a light, accessories… everything. Watching her open all those presents and not being able to use any of them properly was heartbreaking. Bedtime without her usual stories felt especially empty.
I reached out to the Customer Happiness team and from the very first reply they were patient, kind and genuinely understanding. After the usual troubleshooting they arranged a warranty replacement. The moment I sent the proof of postage, they released the new Toniebox the same evening — they didn’t even wait for the old one to arrive. That speed and care meant the world to us.
It’s clear that the people at tonies really understand how important these little boxes are in children’s daily lives. They didn’t just replace a product — they helped restore a bit of magic during a disappointing time for a three-year-old.
Thank you for the kindness, the speed, and for caring about the little listeners as much as the parents do. We’ll stay loyal customers for years to come.

Purchased two Toniebox 2’s for Christmas 2025, by June both had stopped working with the same issue that they would no longer connect to any WiFi which means we can only play old tonies and not any new ones as they cannot download. I have been emailing tonies since July and I just receive generic AI responses with suggestions of things I have already tried. We have a Tonie box 1 which works fine so I know I understand the process of connecting it to wifi, they are clearly faulty boxes. I was asked for proof of the issue and proof of purchase only which I’ve sent, only to receive yet another generic AI response with a suggestion of something I’ve already tried many times. Customer service is horrific, AVOID and invest your money in another brand offering similar.