I bought tickets to one concert in another country, however, I got very sick and couldn´t participate on the concert with my partner. I paid extra for refund service, provided the medical confirmation... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Not straight forward at first and too much hassle but got my money back once I proved reason behind not being able to use tickets
I attend the British Brass Band Open Championships every year. I have always paid A couple of £'s for ticket protection but up until this year never needed it. I hurt my back and was in ecruciating pa... Se mere
Virksomheden har svaret
Seemed very reluctant to pay out. Required very specific evidence of the illness that stopped me attending the event. After submitting the required evidence kept coming back to me asking for things I... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At TicketPlan, we understand that life is unpredictable, that’s why we’ve been providing trusted Ticket Protection since 1999. As the original innovators in the sector, we offer customers peace of mind when booking tickets, ensuring they’re covered for unforeseen circumstances like illness, transport disruption, or bereavement. We’re proud to work with many of the UK’s leading ticket sellers, venues, and events, helping to make ticket purchases safer and stress-free. Our dedicated team is here to make the refund process as smooth and efficient as possible, with a simple online claims system and friendly support. We know that no one likes to miss an event they’ve been looking forward to, and we strive to handle every request with care and fairness. While we can only cover claims that meet our policy terms, we’re always happy to assist and guide customers through the process. If you have any questions or need help with a claim, our team is here to help, because at TicketPlan, we believe in making ticket protection simple, reliable, and fair.
Kontaktoplysninger
Evolution House, New Garrison Road, SS3 9BF, Shoeburyness, Storbritannien
- refunds@ticketplangroup.com
- www.ticketplangroup.com
4,0
God
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
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I want to warn potential customers of…
I want to warn potential customers of taking out ticket protection from Ticket Plan. I purchased a ticket for a gig that was in two days time. The next day my mother passed away from dementia. She was ill but her condition was such that she may have continued living for a year or more. Unfortunately we as a family were informed her condition had worsened suddenly and her body was giving up. She passed away that night. I had to obviously cancel going to the gig that was the next day. I asked for a refund online and was asked to provide a death certificate so when I got it I applied again. I am disgusted to find that I was asked questions such as what she passed away from and had we sort medical help for her prior to her passing. My mother was in a car home with nurses and doctors on call 24 hours a day. This suggested they would not pay out if we had been negligent in her care or was aware of a condition prior to booking a ticket. I had not idea when I booked the ticket that my mother would pass away so suddenly. How does this not constitute a fair claim under ticket protection on a ticket that cost £28. It is un-sympathetic and upsetting and I strongly recommend people do not take out ticket protection with this company as they are clearly looking for any excuse to not pay out.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Darren,
Thank you for taking the time to speak with us recently, and firstly, please accept our sincere condolences for your loss.
We appreciate and understand your comments regarding the information requested as part of the application process, and we recognise how upsetting these questions may have felt at such a difficult time.
Your feedback regarding the application experience is important to us, and your comments and feedback on the questions asked will be passed to the management team for review.
If you would like to discuss anything further, please feel free to contact us by email at refunds@ticketplangroup.com.
Kind regards,
Refunds Team
Ticket plan is a typical insurance …
Ticket plan is a typical insurance money making exercise scam. You're encouraged to pay for cover if you can't attend an event you bought a ticket for. But of course the small print states you can only claim for a major medical emergency and with a doctor's letter. Classic mis-sale. If they we up front and honest it would clearly be labelled and sold as insurance for certifiable medical reason only. Not made to look as though you're covered for any eventuality. They know exactly what they're doing -Gutter behaviour.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Tim,
We’re very sorry to hear about your experience. We understand how disappointing it can be when you are unable to attend an event and the outcome is not what you expected.
TicketPlan administers the Refund Promise on behalf of our ticketing partners and is duty-bound to assess every application against the agreed Terms and Conditions to ensure a fair and consistent process for all applicants. The Refund Promise applies to specific circumstances set out in those Terms and Conditions.
The Terms and Conditions are made available to customers at the point of purchase, allowing them to review the cover and the circumstances under which an application may be considered. Customers also benefit from a 14-day cooling-off period, during which they may request a refund of the Ticket Protection if they decide the Terms and Conditions do not meet their requirements.
If you feel there are details of your application that have not been fully considered, please contact us at refunds@ticketplangroup.com and our team will be happy to review the matter further.
Kind regards,
Refunds Team
I needed to get refund on my upcoming…
I needed to get refund on my upcoming Boyzone concert as unfortunately I can’t attend due to surgery.
Filled in the form online attached all the documents needed very simple sent it off and received refund within 10 days.
Great service no chasing people
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Gina,
We appreciate your comments and thank you taking the time to leave us a 5* review.
Kind regards,
Refunds Team
TicketPlan were brillian5
Due to an unplanned operation, I had to cancel my tickets. TicketPlan were brilliant to deal with and the money was refunded very quickly.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Jill,
Thank you for 5* review, we are glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Cancellation insurance, Harry Potter & Cursed Child
Took out cancellation insurance, was unable to attend due to partner being hospitalised with a blood clot in her lung and calf. Sent in proof of hospital discharge and that sitting still was not permitted, but was asked where i got the letter from???? Waited weeks for a reply, was told there was no one who i could complain to. very stressful experience
17. april 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Dave,
We’re very sorry to hear about your experience and the circumstances surrounding your partner’s hospitalisation. We appreciate that this would have been a difficult and stressful time.
As administrators of the Refund Promise on behalf of our ticketing partners, we are required to assess every application against the Terms and Conditions to ensure a fair and consistent process for all applicants. Supporting evidence is required for all applications, and in some cases, additional questions may be necessary to verify the documentation provided and determine whether the application meets the specified circumstances of the Refund Promise.
We understand your frustration regarding the timescales involved. Processing times can vary, particularly during busier periods such as festival season, when we experience significantly higher application volumes.
If you wish to submit a formal complaint or feel we may have missed any relevant information, please contact us at refunds@ticketplangroup.com, where a member of the team will be happy to assist further.
Kind regards,
Refunds Team
Unfortunately I broke my leg just…
Unfortunately I broke my leg just before the planned concert and was unable to attend. I applied for a refund and got the full amount back in my account within a couple of weeks. It just goes to show that however hard you try, you cannot foresee every eventuality and the cost of protecting the tickets was quite reasonable. so pleased I added the small cost.
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Elizabeth,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Always worth taking out the insurance.
Don’t usually take out insurance but for some reason, I did on this occasion. Ended up having an hospital surgery appointment - day before the show so now could not attend. My elderly mom (91) and myself, were refunded. Thank you for sorting this for us so quickly. Regards
15. maj 2026
Besvarelse fra TicketPlan
Hi Lou,
Thank you for your recent 5* review.
We appreciate your comments and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Responding to the comment regarding my…
Responding to the comment regarding my review as no way to answer.
I understand that TicketPlan must assess claims against the Refund Promise terms and conditions. However, I would have expected from a company that deems itself fair that my circumstances were considered reasonably and fairly.
As a stay-at-home mother, I did not have the documentation you claimed to require for my claim. That does not make the situation any less genuine. The requirement for extensive supporting evidence in these circumstances feels disproportionate and has left me feeling that my claim has not been properly considered.
I would appreciate a clearer explanation of
Whether alternative forms of evidence can be accepted.
I would also ask that this matter is reviewed again with some flexibility and understanding of individual circumstances, particularly where obtaining formal documentation is not straightforward.
I look forward to your response and a full explanation of the decision.
21/05/2026
Generic email resent to me repeating the terms and conditions. Once again, doesn’t help the fact that as a stay at home mum who did not consult a GP as it was a sickness bug, I can’t provide documentation of his illness. Can take a picture of his vomit if you’d like? Hasn’t really done anything that I requested .
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Emily,
We’re very sorry to hear about your experience and appreciate how difficult these circumstances must have been whilst caring for an unwell child.
We do understand your frustration regarding the evidence requirements. However, the Terms and Conditions of the Ticket Protection Refund Promise do specify that supporting evidence must be provided in order for an application to be considered under the specified circumstances. We do try to be as flexible as reasonably possible when asking for supporting documentation, however, without any form of documentary evidence we are unable to demonstrate that your application is in line with the terms and conditions.
As administrators of the Refund Promise on behalf of our partners, we are required to apply these requirements consistently and fairly across all applications.
We are sorry that our previous correspondence did not provide the clarity you were seeking. Should you wish to provide any additional supporting information for review, please contact refunds@ticketplangroup.com.
Kind regards,
Refunds Team
Thank you for your prompt service .
Thank you for your prompt service .
Unforeseen circumstances, refund issued no fuss .
15. maj 2026
Besvarelse fra TicketPlan
Hi Customer,
Thank you for taking the time to leave us a 5* review. We are happy that we could provide you with a refund.
Kind regards,
Refunds Team
Besvarelse fra TicketPlan
Hi Rachel,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments, and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Swift Attention
Being in our 70's and 80's, it was reassuring that we could claim our money back for a concert, which we were unable to attend, due to my husbands ill health.
Every step was straightforward, and someone was at the end of a phone to guide me in the process.
Once I submitted all relevant documents, our claim was successful within 48 hours.
Thank you Nicole.
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Pat,
We are so pleased to receievd your positive comments.
Thank you for providing us a 5* review. We are pleased that we coukd assist with your refund.
Kind regards,
Refunds Team
They honoured my claim swiftly and…
They honoured my claim swiftly and without question
24. april 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Paul,
Thank you for your recent 5* review.
We are pleased to have have been able to assist you.
Kind regards,
Refunds Team
Very professional
Very professional, kept me informed how things were progressing with my claim. My refund went smoothly.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Geraldine,
Thank you for your recent 5* review.
We appreciate the feedback you have provided.
Kind regards,
Refunds Team
Quick and efficient in arranging a…
Quick and efficient in arranging a refund on a ticket I was unable to use
23. april 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Jan,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad we have been able to provide you with a refund.
Kind regards,
Refunds Team
Good work, finally sorted
Things were a bit sticky to start with, but all sorted in the end.
29. april 2026
Besvarelse fra TicketPlan
Hi Jon,
Thanks for sharing your feedback.
We’re glad your application was completed, though we’re sorry to hear the process felt sticky to start with.
We appreciate you taking the time to leave a review, and your feedback.
Kind regards,
Refunds Team
Besvarelse fra TicketPlan
Hi Customer,
Thank you for your 5* review and we appreciate your comments.
Kind regards,
Refunds Team
My experience with TicketPlan has been very bad …
My experience with TicketPlan has been extremely disappointing and frustrating. I submitted a claim after being unable to attend an event due to a serious medical condition. I provided clear and genuine evidence, including confirmation from my GP regarding my severe asthma, along with supporting documentation and screenshots. I also made sure to provide all required information through my bank when they attempted a chargeback, but that process was also unsuccessful.
Despite submitting everything requested and clearly explaining my situation, I felt my case was not properly understood or fairly assessed. Communication throughout the process felt slow and unhelpful, and I was left without clear guidance on what more I could provide.
Given the seriousness of my health condition and the evidence supplied, I expected a more supportive and transparent approach. Instead, the overall experience left me feeling ignored and frustrated during an already difficult time.
I would encourage the company to improve their communication and the way they handle sensitive medical claims, as customers in genuine situations need to feel heard and supported. such a joke this company
6. april 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Tuqa,
We are sorry to note your comments and that you felt it was necessry to leave us a 1* review.
We would like the opportunity to look into this matter further to see if we are able to resolve this for you.
Please could you respond to the find review request in order for us to look into this further. Alternatively, please email us at refunds@ticketplangroup.com and include Trustpilot review in the subject line.
Kind regards,
Refunds Team
Besvarelse fra TicketPlan
Hi Ann,
Thank you for taking the time to leave us a 5* review.
We are pleased to have been able to provide you with a refund.
Kind regards,
Refunds Team
A great option in case you need it.
The initial purchase was simple and a full explanation of the T & C’s was given.
The process to make a claim was straightforward and step by step instructions were available. The method to claim was clear and the responses were all within the stated time period.
Nobody wants to have to make a claim on insurance, but to have Ticket Plan for such a need is a great option to have.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Christopher,
Thank you for your recent 5* review.
We’re pleased that you found the Refund Promise application process straightforward,. While nobody wants circumstances to affect their plans, it’s great to know you felt supported when you needed us.
Kind regards,
Refunds Team
Claim process to difficult and set up…
Claim process to difficult and set up to stop or put people off claiming.
27. april 2026
Besvarelse fra TicketPlan
Hi Miss Bell,
We’re very sorry to hear about your experience and appreciate your feedback regarding the application process. We understand that needing to complete forms and provide supporting information can feel frustrating, especially during an already stressful situation.
As administrators of the Ticket Protection service on behalf of our partners, we are required to assess every application against the agreed Terms and Conditions to ensure the process is applied fairly and consistently for all customers. The supporting documents requested are an essential part of verifying applications under the Refund Promise.
If you feel we may have missed any details relating to your application, please contact us at refunds@ticketplangroup.com
and our team will be happy to review this further.
The TicketPlan Customer Care Team
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