I bought tickets to one concert in another country, however, I got very sick and couldn´t participate on the concert with my partner. I paid extra for refund service, provided the medical confirmation... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Not straight forward at first and too much hassle but got my money back once I proved reason behind not being able to use tickets
I attend the British Brass Band Open Championships every year. I have always paid A couple of £'s for ticket protection but up until this year never needed it. I hurt my back and was in ecruciating pa... Se mere
Virksomheden har svaret
Seemed very reluctant to pay out. Required very specific evidence of the illness that stopped me attending the event. After submitting the required evidence kept coming back to me asking for things I... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At TicketPlan, we understand that life is unpredictable, that’s why we’ve been providing trusted Ticket Protection since 1999. As the original innovators in the sector, we offer customers peace of mind when booking tickets, ensuring they’re covered for unforeseen circumstances like illness, transport disruption, or bereavement. We’re proud to work with many of the UK’s leading ticket sellers, venues, and events, helping to make ticket purchases safer and stress-free. Our dedicated team is here to make the refund process as smooth and efficient as possible, with a simple online claims system and friendly support. We know that no one likes to miss an event they’ve been looking forward to, and we strive to handle every request with care and fairness. While we can only cover claims that meet our policy terms, we’re always happy to assist and guide customers through the process. If you have any questions or need help with a claim, our team is here to help, because at TicketPlan, we believe in making ticket protection simple, reliable, and fair.
Kontaktoplysninger
Evolution House, New Garrison Road, SS3 9BF, Shoeburyness, Storbritannien
- refunds@ticketplangroup.com
- www.ticketplangroup.com
4,0
God
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I was able to get a refund.
1. maj 2026
Besvarelse fra TicketPlan
Hi Jane,
Thank you for 5* review, we are glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Excellent service
Bailey was extremely helpful during my phone conversation when applying for a refund due to an accident. He was clear in his instructions and so patient with me in a stressful situation. Everything was efficient during the whole process, thank you
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Thank you for leaving us a 5* review.
We appreciate your comments, and glad we have been able to provide you with a refund.
Kind regards,
Refund Team
Am liebsten würde ich 0 Sterne abgeben.
Am liebsten würde ich 0 Sterne abgeben.
Seit März warte ich auf eine Rückerstattung meiner Tickets. Zum Tag der Veranstaltung war ich leider krank. Dieser Krankenschein wurde ordnungsgemäß an Ticketplan gesendet. Als Antwort bekam ich eine Mail auf französisch. Diese im Übersetzer bedeutete, ich sollte den Originalen Krankenschein senden...
Ich wand mich an den Veranstalter bzw. Ticketio. Sie wollten sich kümmern. Es ist beim "wollten" geblieben.
Zur 90er Party konnte ich nicht, da ich krank war und nun auch noch das Geld eingebüßt.
Sie können doch nichts versprechen, was Sie nicht halten können.
Ihre Pflichten haben Sie nicht erfüllt, im Krankheitsfall mein Geld zu erstatten.
Warum bezahlt man dann für eine Versicherung?
Nie wieder, in Zukunft bezahlen wir an der Abendkasse!
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Liebe Anni,
Es tut uns sehr leid, von Ihren Erfahrungen und den Umständen zu hören, die Sie daran gehindert haben, an der Veranstaltung teilzunehmen. Wir verstehen auch, wie frustrierend Verzögerungen und unklare Kommunikation sein können.
Wir entschuldigen uns für jegliche Verwirrung, die durch die Ihnen übermittelten Informationen entstanden ist, und nehmen Ihre Bedenken bezüglich der Bearbeitung Ihres Antrags ernst.
Sollten Sie wünschen, dass wir diese Angelegenheit weiter prüfen, kontaktieren Sie uns bitte direkt unter support@ticketplangroup.com unter Angabe Ihrer Referenzdaten, damit wir den Sachverhalt umfassend untersuchen können.
Das TicketPlan-Kundendienstteam
I misunderstood what to do but a phone…
I misunderstood what to do but a phone call to ticketplan got it sorted really quick and easy. Staff were very friendly and helpful.
30. april 2026
Besvarelse fra TicketPlan
Hi Tommy,
Thank you for your recent 5* review.
We appreciate your comments and glad we could provide you with a refund.
Kind regards,
Refunds Team
They were really reposnsive
They were really reposnsive. Even called me to check all details were correct. Refund payment went through no issue and quickly after contacting them. Which makes a change from other places where sometimes these things an drag out. Great customer service
11. april 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Amanda,
Thank you for taking the time to leave us a 5* review.
We are happy to hear of your recent experience and we are pleased that we could assist with your refund.
Kind regards,
Refunds Team
Refund was swift and hassle free
Being ill and losing out on a theatre trip you have been looking forward to is upsetting. Loosing the money as well is even worse. I’m so glad I paid the small amount to ticket plan when I booked. The refund was processed swiftly and with no hassle.
29. april 2026
Besvarelse fra TicketPlan
Hi L Nudds,
Thank you for taking the time to leave us a 5* review and we are pleased that we could assist with your refund.
Kind regards,
Refunds Team
Good costumer service.
The booking process was easy and clear, received all the documentation via email promptly.
Due to unforeseen circumstances I had to ask for a refund. The company accepted my extended proof of my circumstances and they agreed to refund my ticket. Once everything is good again, I will definitely book again with them.
22. april 2026
Besvarelse fra TicketPlan
Hi Bitya Soutullo,
This is great to hear!
Thank you for leaving us a 5* review and we are pleased we could help with your refund.
Kind regards,
Refunds Team
Besvarelse fra TicketPlan
Hi Sally Gray,
Thank you for taking the time to leave us a 5* review. We are pleased to have been able to assist with your refund.
Kind regards,
Refunds Team
188120 (Ref No) Fabulous service
188120 (Ref No) Fabulous service. Due to an emergency operation, both my partner and I had to cancel our tickets and request a refund. The whole experience was very straightforward and I received my refund within a week. Highly recommend securing an eligible booking with TicketPlan. The staff were also extremely helpful and understanding.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Jean McCauley,
We really appreciate you taking the time to leave us a 5* review.
We are happy to hear of your recent experience and we are pleased that we could assist with your refund.
Kind regards,
Refunds Team
Besvarelse fra TicketPlan
Hi Malcolm Graham,
Thank you for taking the time to leave us a review and we are pleased that we could assist with your refund.
Kind regards,
Refunds Team
Thank you for the great service.
Thank you for the great service.
I would definitely recommend!
Many thanks
Charlotte
10. april 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Charlotte Brown,
We are pleased to hear that you would recommend our services!
We appreciate you taking the time to leave us a 5* review.
Kind regards,
Refunds Team
Refund for a show we were unable to attend.
Absolutely faultless service from start to finish.
Treated me with 100% respect throughout.
Can’t recommend this company enough. AMAZING!! ⭐⭐ ⭐ ⭐ ⭐
12. april 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Lisa,
We are so pleased to receive your positive comments which will certainly be fed back to our team.
Thank you for provising us with a 5* review and we are happy that we could assist with your refund.
Kind regards,
Refunds Team
Great experience getting a refund
Great experience getting a refund due to my partners cancer diagnosis. Most appreciated during a difficult time.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Alice,
This is great to hear!
Thank you for taking the time to leave us a 5* review and we are happy that we could assist with your refund.
Kind regards,
Refunds Team
Sorted my refund quickly with no fuss
Sorted my refund quickly with no fuss ! Very satisfied
24. april 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Jeremy,
Thank you for leaving us a 5* review, are are pleased that we could assist with your refund.
Kind regards,
Refunds Team
refund process was great
refund process was great, very last minute accident occurred and therefore couldn’t make the concert, team got back to me very quickly!
27. april 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Sara,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad we could provide you with a refund.
Kind regards,
Refunds team
Besvarelse fra TicketPlan
Hi Avril,
Thanks for sharing your feedback.
We’re glad your application was completed, though we’re sorry to hear the process felt slower than expected.
We appreciate you taking the time to leave a review, and your feedback.
Kind regards,
Refunds Team
It was a tedious experience
It was a tedious experience. I got sick and couldn’t attend an acting workshop in London and it was treated as if I couldn’t go to work for a month! I had to get a medical report from my GP just to get a refund. Then the system was hideous this time! It was so difficult to upload the documents there. It is made extremely difficult so that people give up on the refund application process. Obviously! So unnecessary!
27. marts 2026
Besvarelse fra TicketPlan
Hi Baris,
We’re very sorry to hear about your experience.
As administrators of the Refund Promise, we’re required to assess every application against the specified circumstances outlined in the Terms and Conditions. This means requesting
medical evidence so we can accurately review each application.
We’re also sorry to hear that you found the document upload process difficult on this occasion, and we value your feedback on this.
Kind regards,
Refunds Team
Quick no fuss service
I had to apply for a refund and the online application process was very simple and the staff were very understanding and processed my refund very quickly and with minimal fuss.
15. april 2026
Besvarelse fra TicketPlan
Hi Tiffany,
Thank you for leaving us a 5* review.
We appreciate your comments, and glad we have been able to provide you with a refund.
Kind regards,
Refund Team
Besvarelse fra TicketPlan
Hi S M H,
Thank you for taking the time to leave us a 5 * review, we appreciate your feedback.
Kind regards,
Refunds Team
Easy claims process!
Really easy to claim and got my refund very quickly. Would highly recommend you take out ticket protection!
16. april 2026
Besvarelse fra TicketPlan
Hi Jane,
Thank you for your recent 5* review.
We appreciate your comments and glad we could provide you with a refund.
Kind regards,
Refunds Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.