TicketPlan Anmeldelser 

Absolutely amazingly helpful with organising a refund for tickets I had brought for an event months in advance but could not attend due to medical reasons.

I was due to attend a concert in Edinburgh on 26-09-26. I was made aware, via e mail, the day before that my train from Darlington to Edinburgh was cancelled both there and back. I was unable at such short notice to book another train ticket so cancelled the concert tickets and applied for a refund online submitting all appropriate evidence. The company has refused to refund on the grounds that if something is public knowledge prior to the event taking place then the insurance is void. Interesting that they do not specify any time frame about a reasonable timeframe for making alternative arrangements. I don’t consider less than 24 hours knowledge reasonable. Will submit a formal complaint about this company to the Ombudsman as a matter of principle.

Not straight forward at first and too much hassle but got my money back once I proved reason behind not being able to use tickets

What a waste of money... Don't bother our son has been taken poorly so now cant stay at his friends while we travel and attend a concert... There are also other factors that have totally taken it out of our hands. Please do not waste your money on this...

I bought tickets to one concert in another country, however, I got very sick and couldn´t participate on the concert with my partner. I paid extra for refund service, provided the medical confirmation and got money back. Thanks a lot.

Straightforward and simple procedure to refund tickets after an injury meant we could no longer attend

We had to cancel an event due to illness.
Process was easy to follow.
Refund was given within a week.
Excellent service.

Very supportive and during our families loss would always recommend them

I attend the British Brass Band Open Championships every year. I have always paid A couple of £'s for ticket protection but up until this year never needed it. I hurt my back and was in ecruciating pain, unable to stand up straight, or walk properly, and unale to drive. I was taken to a Chiropractor who told me I had damaged my back and had a herniated Disc (slipped disc) in my back. He advised me not to travel the two hour journey and said I would not be able to sit through the all day event even if I got there. Sadly I could not go. I went through the 'Ticket Plan' refund procedure, sending off the Chiropractors report that had been rubber stamped with the surgeries official stamp. I expected to have to spend a lot of time justifying my case. 'Ticket Plan were happy that I had followed procedure and gave me a refund. I was extremely happy with the professional way this was handled.

You might think, when booking tickets for event, that a few quid for insurance to cover a refund in the event of illness etc might be prudent.

TicketPlan Refund Protection states: “I can apply for a refund if I am unable to attend this event due to accidents, unexpected illnesses or specified unforeseen circumstances. By adding to my order I confirm that I have read and accepted TicketPlan’s terms and conditions.”

Think again.

Their "terms and conditions state;" We will not make a refund where: you cannot provide suitable supporting documentation, a doctor’s report for accident or illness or a death certificate where your refund request is for death;”

If, like us, you missed an event due to a minor illness- in our case, a stomach bug- you still have to evidence that is via a Doctors report.. We would need to have waited weeks for an appointment and then asked for a retrospective report on an illness the GP would in any event have had to take our word for. In any case, i wouldn't waste my GPs time just to satisfy such terms.

As you can see from their response ,there is no acknowledgement of such circumstances.

It has taken months of email exchanges to be refused a refund.

Don't waste your time or money with these ripoff merchants.

Do not use this company. It is a scam. They've refused to refund our application despite meeting the criteria they set out. They are a dishonourable company, and in my eyes fraudulent. We had our transport cancelled with no other alternative forms of transport. My wife is also registered disabled. They have refused to pay out. The hotel company and the rail company refunded our bookings without any questions asked, however, the one company we did take out protection with refused to refund us. Tells you everything you need to know.

As long as you have all evidence needed, such as proof of purchase of tickets, refund protection, reason not able to attend, it's straight forward. I didn't wait long for approval of refund.

This company is a scam, i had a visit to London booked for the 1st-2nd September to see Ariana Grande and Wicked in theatre. I couldn’t attend these events due to illness of the person i was travelling with was admitted to hospital on the 31st August so had to cancel both of these events and hotel. I cancelled Ariana Grande and received a payment in full by the 4th of September with sending two documents (the same i used for this company), I also canceled the hotel with just explaining the situation and had the money back the same day. The only problem here is with this company it’s been nearly three weeks and i’ve had countless back and forth emails asked for more and more evidence which i have sent, still no where close to receiving a payment for the tickets. As my friend is still in hospital it is extremely difficult to get documentation and as i have sent all that I believe should be needed, i believe a payment should have been made days or even weeks ago. This company is all about keeping your money and finding every little loophole to keep it. Also the people on the phones are no help at all and one was very rude and i felt like she couldn’t even be bothered doing her job.

Ticketplan were fantastic in assisting me with my refund, the woman I spoke too refunded me straight away and I couldn’t fault their service.
5 stars from me ***** Definatly recommend ☺️

Seemed very reluctant to pay out. Required very specific evidence of the illness that stopped me attending the event. After submitting the required evidence kept coming back to me asking for things I had already sent in the first application. Very slow to return emails. Took 6 weeks to eventually get to the point where they would refund. But they did finally get there.

The refund was effected without undue delay.

No problem, queries or stalling on the refund at all. Very clear comms too throughout the process. Thank you.

Could not attend a gig due to fractured ankle. Applied for refund. Quickly dealt with around 10 days start to finish. Money refunded quickly. Emails kept me upto date with progress.

The first thing to say is the 4.00 rating should be raising alarm bells.I think there is a distinct possibility this will drop further.
I have heart failure due to a dodgy tavr which needs replacing.Despite that I try continue as best I can until a replacement. I still go to a number of shows in my city Newcastle and only missed one on August 13 because temperatures were well into the 30s , despite a hot summer that is extreme for our area.For someone with my condition aged 79 this is potentially fatal.
I gave the company documentary evidence from Freeman Hospital of my condition and the forecast temperatures days before the event in the hope the Theatre Royal would be able to resell the tickets.
No joy I’m afraid.They wanted documentation from my doctor even though they don’t deal with it directly.
Hospitals are far too busy to deal with it.
It looks to me that you are on a hit and miss claiming from this company
Rather than buy the insurance pass the the tickets to family or friends who will appreciate the gesture.

A refusal dressed up as a claims process

My journey was prevented by a serious, unexpected emergency on the rail network roughly 12 hours before I was due to travel. TicketPlan rejected my claim by quoting a condition concerning disruption known in advance, giving planned strikes and engineering works as examples.

I resubmitted with further evidence explaining that this was a sudden emergency, not planned or foreseeable disruption. They deleted the new application as a “duplicate,” repeated the original reasoning and sent the decision from an automated email address that cannot be replied to.

They effectively treated my becoming aware of an unexpected incident shortly before travelling as proof that the disruption was known in advance. That interpretation makes little practical sense, and the inability to reply makes their supposed review process feel entirely one-sided.

I will not waste any more time pursuing it, but I certainly would not purchase TicketPlan protection again.