I bought tickets to one concert in another country, however, I got very sick and couldn´t participate on the concert with my partner. I paid extra for refund service, provided the medical confirmation... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Not straight forward at first and too much hassle but got my money back once I proved reason behind not being able to use tickets
I attend the British Brass Band Open Championships every year. I have always paid A couple of £'s for ticket protection but up until this year never needed it. I hurt my back and was in ecruciating pa... Se mere
Virksomheden har svaret
Seemed very reluctant to pay out. Required very specific evidence of the illness that stopped me attending the event. After submitting the required evidence kept coming back to me asking for things I... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At TicketPlan, we understand that life is unpredictable, that’s why we’ve been providing trusted Ticket Protection since 1999. As the original innovators in the sector, we offer customers peace of mind when booking tickets, ensuring they’re covered for unforeseen circumstances like illness, transport disruption, or bereavement. We’re proud to work with many of the UK’s leading ticket sellers, venues, and events, helping to make ticket purchases safer and stress-free. Our dedicated team is here to make the refund process as smooth and efficient as possible, with a simple online claims system and friendly support. We know that no one likes to miss an event they’ve been looking forward to, and we strive to handle every request with care and fairness. While we can only cover claims that meet our policy terms, we’re always happy to assist and guide customers through the process. If you have any questions or need help with a claim, our team is here to help, because at TicketPlan, we believe in making ticket protection simple, reliable, and fair.
Kontaktoplysninger
Evolution House, New Garrison Road, SS3 9BF, Shoeburyness, Storbritannien
- refunds@ticketplangroup.com
- www.ticketplangroup.com
4,0
God
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Refund
I requested a refund on Thursday, I was kept updated throughout. Received a phone call on Wednesday to let me know my refund had been processed. The whole refund process was easy and very self explanatory.
13. august 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Amiee,
We’re so pleased to hear that you found the Refund Promise process easy and straightforward. It’s great to know that the updates throughout, including the call confirming your refund had been processed, gave you reassurance.
Thank you for taking the time to share your 5-star review. We really appreciate your feedback!
Kind regards,
Refunds Team
Genuine company made the situation easy.
2. juni 2026
Besvarelse fra TicketPlan
Hi Raj,
Thank you for your kind review. We’re delighted to hear that you found TicketPlan genuine and that we made the process easy for you.
We really appreciate you taking the time to share your experience, and we’re pleased we could make the situation a little easier.
Kind regards,
Refunds Team
More like a scam than a plan
More like a scam than a plan. Completely pointless. Incredibly intrusive and will create impossible barriers to avoid refund, even for the littlest amounts. Avoid for your peace and sanity!
18. august 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Matthew,
We are sorry to receive your 1* review.
So that we may look into this further, please could you respond to the find a reviewer request.
Kind regards,
Refunds Team
The process was relatively easy to…
The process was relatively easy to follow in order to get our a refund on my partners ticket when she was unable to attend a festival due to ill health. It was all done online but took a little longer for the refund to be issued than I would have expected, hence the drop of one star.
12. august 2026
Besvarelse fra TicketPlan
Hi Ian,
Thank you for your 4-star review. We’re pleased to hear that you found the process relatively easy to follow and that the online application was straightforward.
We’re sorry the refund took a little longer than you expected. While we always aim to process applications as quickly as possible, some applications can require additional checks to ensure they meet the Terms and Conditions of the Refund Promise.
We really appreciate your feedback and are glad we could help with your partner’s ticket.
Kind regards,
Refunds Team
Miss Leading Can’t be bothered anymore!!
Not going to bother with the situation as I have told you many times that you do not get any medical notes when you are ill for one day and any business does not require any medical documents as you self cert for 7 days so if you want to continue with this situation for the sake of £64.50 Let me before I proceed further
Regards
Graeme
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Dear Graeme,
We’re very sorry to hear about your experience and the circumstances that led to your application.
We understand your frustration regarding the supporting medical documentation. While we appreciate that self-certification may apply in other circumstances, TicketPlan must assess applications against the specific requirements of the Refund Promise and the Terms and Conditions agreed at the time of purchase. Medical evidence is required where illness is given as the reason for being unable to attend.
We administer the Refund Promise on behalf of our ticketing partners and must apply the same process consistently to ensure fairness for everyone.
Kind regards,
The Refund Team
Appauling after care service
Appauling after care service, after a bereavement they will not issue me with a refund, a death is a death, whether you have protection policy or not, you can not for see the future when you buy this tickets
12. august 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Douglas,
We’re very sorry to hear about your loss and the difficult circumstances you’ve experienced. We understand how upsetting this must have been, particularly during such a difficult time.
Ticket Protection is an optional service, and our records indicate that Ticket Protection was not selected with this booking. As a result, the Refund Promise does not apply to these tickets.
We understand this may be disappointing, but we must administer the Refund Promise in line with the agreed Terms and Conditions to ensure a fair and consistent process for everyone.
Kind regards,
The TicketPlan Customer Care Team
First time I ever bought insurance to…
First time I ever bought insurance to cover a concert ticket and I was scammed. I bought this for The Diaspora calling festival which was held in Milton Keyes . As someone who is out of town but is familiar with the Transit system. I knew there was a high chance of my train being cancelled or delayed. . I also knew there was a risk at the venue itself of not being accessible as I am a Wheelchair user. In trying to file a claim they literally only give you two options in this instant application which basically will automatically deny you if you choose any of the options. My claim should be covered but I have actually no legit way of filing a claim which will be reviewed and subsequently approved. I wouldn’t waste paying the extra insurance fee.
7. august 2026
Uopfordret anmeldelse
Excellent service
Excellent service. Would recommend using them. Looked after myself very well and very helpful many thanks 😊
4. august 2026
Besvarelse fra TicketPlan
Hi Norman,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad to have been able to provide you with a refund.
Kind regards,
Easy to book tickets
Easy to book tickets. Unfortunately we had to cancel due to illness. We had taken out ticket protection and were able to have a refund which was processed efficiently.
5. august 2026
Besvarelse fra TicketPlan
Hi Peter,
Thank you for taking the time to leave us a recent 5* review.
We appreciate you feedback and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Amazing refund procedure so quick, can i thought them at all
So I rang and spoke to Ami, first time of having to ring them, and when i sent my form off, i put down the wrong amounts of receipt. Ami asked me to send email of original payment, she received it while i was on the call to her, put me on hold for a few minutes, and she said we are happy with your application the payment will go through in a a few days..wow how quick was that..amazing
12. august 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi,
Thank you for your recent 5 * review, we appreciate your kind feedback.
We are glad we have been able to provide you with a refund.
Kind regards,
Refunds Team
My refund claim was dealt with promptly…
My refund claim was dealt with promptly and fairly. I provided proof of my claim, and payment was made on time. Correspondence was courteous and professional.
7. august 2026
Besvarelse fra TicketPlan
Hi Richard,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad to have been able to assist you.
Kind regards,
Refunds Team
Besvarelse fra TicketPlan
Hi,
Thank you for taking the time to leave us a review.
We appreciate your feedback, and glad to have been able to provide you a refund.
Kind regards,
Refunds Team
All good but found all the tec…
All good but found all the tec difficult to cope with. Had regular responses but would have liked to actually speak to someone for support.
5. august 2026
Besvarelse fra TicketPlan
Hi Stanley,
Thank you for your recent review and we appreciate your feedback.
Kind regards,
Refunds Team
No issues
It was quite easy to contact Ticket plan and provide the information they requested. They got back to me quite quickly to tell me I needed to provide additional information and then again to let me know when I could expect the refund.
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Mrs Hughes,
Thank you for your recent 5* review.
We appreciate your kind feedback and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Quick and easy, worth having!
It's worth having for the price, was unable to attend a show and used settlement to buy tickets for another show.
4. august 2026
Besvarelse fra TicketPlan
Hi Jeff,
Thank you for your recent 5* review.
We appreciate your feedback and glad we have been able to assist you with a refund.
Kind regards,
Refunds Team
Besvarelse fra TicketPlan
Hi Rowena,
Thank you for your recent 5 * review.
We appreciate your feedback and glad to have been able to assist you.
Kind regards,
Refund Team
Quick to refund tkts due to unforeseen…
Quick to refund tkts due to unforeseen family circumstances
24. juli 2026
Besvarelse fra TicketPlan
Hi Melanie,
Thank you for your recent 5* review.
We appreciate your comments and glad to have been able to provide you with a refund.
Kimd regards,
Refunds Team
Finger weg , die Versicherung ist keinen Pfifferling wert
Meine Frau und ich haben meiner Schwägerin und ihrem Mann und Sohn zum Geburtstag Karten für Kölner Lichter geschenkt. Wir wollten nicht mit , da wir schon letztes Jahr dort waren. Meine Schwägerin (die im übrigen extra aus Österreich angereist wäre) hat sich die Hand gebrochen und war krank geschrieben, so das die Familie halt nicht anreisen konnte.
Ärztliche Bescheinigung wurde beim ersten Kontakt mit zugesendet . Nach weiteren blöden fragen z.b.
" Obwohl wir Ihre Kommentare schätzen, bestätigt dies leider nicht die Beziehung zwischen den drei Ticketinhabern, die nicht an der gebuchten Veranstaltung teilnehmen können.
Bitte bestätigen Sie dies und teilen Sie mit, für wessen Geburtstag das gebucht wurde.
Wir freuen uns darauf, von Ihnen zu hören.
Mit freundlichen Grüßen"
die ich beantwortet habe, kam dann keine Reaktion.
Lange Rede kurzer Sinn das Geld für die Versicherung kann man sich sparen.
Selbst ein Stern ist noch zuviel
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hallo Andreas,
es tut uns sehr leid, von deinen Erfahrungen und den Umständen zu hören, die deine Familie daran gehindert haben, am „Cologne Lights“-Festival teilzunehmen. Wir können gut nachvollziehen, wie frustrierend es für dich gewesen sein muss, Belege einzureichen und dann das Gefühl zu haben, dass deine Fragen nicht geklärt wurden.
Wir verwalten die Rückerstattungsgarantie im Auftrag unserer Ticketpartner und sind verpflichtet, jeden Antrag anhand der vereinbarten Allgemeinen Geschäftsbedingungen zu prüfen, um einen fairen und einheitlichen Ablauf zu gewährleisten. Dies kann die Anforderung von Informationen zur Überprüfung der Umstände und der Beziehung der vom Antrag betroffenen Ticketinhaber beinhalten.
Es tut uns leid, dass Sie mit der Kommunikation unzufrieden waren. Falls Sie der Meinung sind, dass wir ein Detail übersehen haben, oder wenn Sie möchten, dass wir den Vorfall noch einmal prüfen, kontaktieren Sie uns bitte unter refunds@ticketplangroup.com unter Angabe Ihrer Referenznummer, damit wir dies vertraulich untersuchen können.
Mit freundlichen Grüßen,
das TicketPlan-Kundenserviceteam
Dishonest liars, do NOT give them your money
I made the mistake of paying for refund protection with this dishonest, corrupt excuse of a company. I bought tickets for my friend and I to visit The View at the Shard, and paid for these charlatans to cover us in the event that we couldn’t make it, which according to their terms and conditions covered public transport disruption. The train we had booked ended up being cancelled while we were waiting for it at the station, minutes before it was due to depart. This meant there was no way we could make it to the Shard in time for our slot. Obviously I applied for a refund, as I paid to have the right to do so. And what was the response from TicketPlan? They refused to refund me, claiming that the cancellation was planned before I bought our train tickets. Which was absolutely not the case, we were literally sitting at the station waiting for the train when the announcement came through. I responded to them to correct what I assumed was a mistake on their end, and weeks later I get another response from them doubling down on their false claim that the cancellation was public knowledge before I booked the tickets, blatantly lying in order to refuse me the refund I paid for the right to claim. It wasn’t public knowledge until MINUTES before the train was due to depart. This company are blatant scammers who will do anything in their power to avoid refunding you, even if it means resorting to straight up lies. Do not EVER give them your custom. I do not tolerate being gaslit, and I will be taking legal action against them as obviously the documentation proves my side of the story to be true.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Richard,
We’re very sorry to hear about your experience and understand how frustrating it must have been to miss your booked slot following the train cancellation.
We administer the Refund Promise on behalf of our ticketing partners and are duty-bound to assess every application against the agreed Terms and Conditions to ensure a fair and consistent process. The assessment considers the specific circumstances and supporting information provided, including the timing and nature of any transport disruption.
We appreciate that you disagree with the outcome and are sorry that you feel the decision did not reflect what happened on the day. If you feel we’ve missed a detail or have additional information you would like us to consider, please contact us at refunds@ticketplangroup.com with your reference number. We’d be happy to ensure the matter is reviewed through the appropriate private channel.
Kind regards,
The TicketPlan Customer Care Team
AVOID AT ALL COSTS
AVOID AT ALL COSTS - Bought tickets at the end of May for a July gig for myself, my husband, son and a friend. These tickets were a surprise for my son's birthday. As the gig approached, I realised I wouldn't be able to attend due to not being able to walk properly or stand. I had purchased Refund Protection when purchasing the £100 tickets. Since the beginning of June, I have provided all that was required from me to be able to claim a refund, and now Ticket Plan Group are asking about my RELATIONSHIP with the attendees of the gig! Is this some kind of joke? I notified the company in June and yet here we are with August on the horizon and they still want more information, added to which I have to wait 1-5 business days or more before they reply to my immediate response. I am not sure what more I can do, providing them with medical information, dr's appointments and personal data I would ordinarily not give out and yet they treat customers like this - THIS MUST BE A BREACH OR SOME KIND??
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Lisa,
We're very sorry to hear about your experience, and we're sorry that what should have been a special occasion for your son's birthday became such a stressful experience.
Following your review, we contacted you to discuss your concerns and to better understand your experience. We completely appreciate why you found some of our requests frustrating, and we were grateful that you took the time to share your feedback with us.
We also understand your frustration with the length of time it took to review your application and respond to your emails. While the summer festival season is one of our busiest periods, we appreciate that this is no excuse for the delays you experienced, and we're sorry for the uncertainty this caused.
As administrators of the Refund Promise on behalf of our ticketing partners, we're required to request supporting information where needed so that every application can be assessed fairly and consistently against the Terms and Conditions. At the same time, we recognise the importance of making this process as straightforward as possible.
We're pleased that your application has now been settled, and we will share your feedback with the relevant team for review, as we're always looking for ways to improve both our service and our customers' experience.
Thank you again for taking the time to speak with us.
Kind regards,
Customer Experience Team.
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