TicketPlan Anmeldelser 

I got my refund but I had to chase on a number of occasions

1 STAR – TICKETPLAN ARE AN ABSOLUTE JOKE. DO NOT WASTE YOUR MONEY ON THEIR “REFUND PROMISE”.

I am absolutely furious with TicketPlan.

I paid £38 for their Refund Promise/Protection because I thought that if something genuinely serious and completely outside my control happened, I would have some protection if I could no longer attend my festival.

Well, something about as serious as it gets happened.

I HAD A FIRE AT MY HOME.

The fire caused major damage, including damage to the motorhome I was relying on to attend the festival. I am therefore unable to attend. This isn't me changing my mind. It isn't because I can't be bothered going. It isn't because I've found something better to do.

MY HOME HAS BEEN HIT BY A FIRE AND MY MOTORHOME HAS BEEN DAMAGED.

Yet TicketPlan have basically said tough luck.

Apparently, because the fire happened a few weeks before the event rather than within their required 458-hour timeframe, they won't refund my tickets.

And here's the absolute kicker — they won't even refund the £38 I paid for their so-called protection.

So let me get this straight…

I pay extra money for protection against circumstances that prevent me from attending. Then, when I actually have a genuine emergency, something completely outside my control and serious enough to leave me dealing with the aftermath of a fire, TicketPlan hide behind their terms and conditions and refuse to help.

WHAT EXACTLY IS THE £38 FOR?

The whole thing feels utterly pointless.

I could understand strict rules around people simply changing their minds or deciding they don't want to attend anymore. But a HOUSE FIRE? A genuine emergency that has damaged the very vehicle I was going to use to get to the festival?

If that isn't the sort of circumstance where your “Refund Promise” should kick in, then frankly what is the bloody point of paying for it?

TicketPlan are more than happy to take your money for “protection”, but when you actually need that protection, suddenly there is a wall of small print designed to make sure they don't have to pay out.

£38 wasted. Protection that wasn't protection when I needed it.

I am absolutely disgusted by the way this has been handled.

DO NOT PAY EXTRA FOR TICKETPLAN REFUND PROTECTION.

Read the small print very carefully because the impression you get when buying it and what they will actually cover when something goes wrong appear to be two very different things.

Absolute cowboys. Take your £38 and save it — because if something genuinely awful happens, don't expect TicketPlan to be there to help you.

Updated: One of the team members called me and very quickly sorted my claim. It might have taken a longer than advertised, but I was impressed by the way they sorted the situation.

Avoid! Extremely disappointed that I paid for cover but have had no reply from my refund application. Sent ALL the required forms and information on 8
July and despite getting an automated response saying my claim would be reviewed within 1-5 business days, I have heard nothing since. I have even sent follow up emails, which have also been ignored. I’m so disappointed that I had to miss my festival due to illness, but even more angry that I am now fighting to get a refund.

Hi received refund after a month once consultation notes approved for my wife's health issues. Unable to attend London Theatre show. Communication was clear & efficient as to what was required. Appreciated.

Great service

Refund application sent 12th July reference.
Sent a follow-up on 20th July and still no response.
Applying for a refund after exceptional circumstances - and it’s disappointing to have to continually chase, with no evident phone number to call, whilst dealing with a multitude of things related to the life event.

Terrible.. having to jump through hoops under terrible circumstances.. very quick to take your money shame on you.

It was quite a straight forward process to get the refund once we provided the supporting documentation. Thank you.

I made an application for a refund on 23rd June and have received no response or money despite chasing this twice by email.
There is no contact number for Ticketplan therefore unsure how to get through to them.
Please can you help me

I had to cancel an event due to unforeseen circumstances. Promptly sent ticket refund online form. Once all the requested details were completed an almost full refund was in my account within the week!
Thank you

Das ist keine Versicherung. Habe Tickets gekauft und die wollen einem das Geld nur zurückgeben wenn man halb tot ist, andere Gründe lassen sie einfach nicht zählen. Für was zahle ich dann 4€? Abzocke, Betrug, Scam!!!!

MY EXPERIENCE WAS GREAT! I WAS IMPRESSED BY EVERYTHING THEY DID, AND WOULD CERTAINLY USE TICKETPLAN AGAIN. I WOULD HIGHLY RECOMMEND THEM.

Very responsive and paid out in a timely manner . Didn’t get reimbursed for the extras purchased but got the ticket price back so that was good.

I was treated really well by the group as my wife & I could not attend a concert because of the stifling heat. We received a refund of our train fare in addition to parking. Ticket Plan requested all the necessary information required on which to make a decision for the refund and it was in my bank account within the timescale they gave me. Thanks to one & all

Worked well - needed lots of detail as you’d expect and had a good web site to upload it. Then payment fast.

Ticket plan were great, unfortunately due to my wife’s condition we were unable to go to gardeners world show, so got in touch filled in the details they needed from the drs , had an email from Ticket plan acknowledging this and subsequently had a refund excellent service.

Easy to submit the claim online. Swift response. Paid my refund really quickly and no questions asked. I was pleasantly surprised and would definitely recommend to anyone.

I'm disgusted with the fact I had to send the death certificate for my father to the refund service to get my money back as to why I couldn't attend. Initially it was asked for a letter from his consultant to say why he was so sick for the reason I couldn't attend, and im sure you can appreciate the NHS was a little busy trying to keep my dad alive to write a letter!! Then when I tried again after he passed i was told unless we sent a death certificate I wouldn't get a refund.

I found submitting the form difficult didn't seem to work.
Your staff on the phone were amazing really helped me out.