TicketPlan Anmeldelser 

Quick and efficiently handed

Smooth refund. Forms relatively straightforward. Had to chase after two weeks though as I had not heard regarding a final decision.

The refund process was pretty straightforward, they were clear on the documents required and the timeline, comms were ok and ticket refund arrived on time, would be 5* if they covered the booking fee as well.

Have never had to make a refund claim before, so very pleased that my first experience was treated with understanding & was accepted. Application process was straightforward.

I have to use the insurance because I had a surgery. The online refund form was easy and I already have the money back. Thanks!

We had an unexpected bereavement and 2 of our party could not attend the show. There was no time limited for submitting our application which was good because we to wait for the death certificate due the unexpected nature of the death. Once refund application submitted with all the relevant information, we were refunded quite quickly.

Dealt with my refund efficiently and monies were returned quickly

You made it very difficult to get my ticket money back.

Claim process was easy and response time really fast. They requested some additional information which I sent and I received confirmation and my refund within a few days. A really reassuring experience and would definitely use again when I book tickets in the future for peace of mind.

Was told refund was processed as couldn’t attend. Had to chase refund 10 days on still no refund! Admin error. Hoping to receive soon or will need to chase again. Not a great experience.

Online form and reasonably quick response. Refund secured

Achtung, Versicherung ist absolute Abzocke und ihr Geld nicht wert!!! Uns ging es am Veranstaltungstag so mies, dass wir das Hotelzimmer den ganzen Tag nicht verlassen konnten und sowieso hatte kein Arzt am SONNTAG offen. Der Dienstleister verweist trotzdem auf seine Policy.
Wir raten jedem davon ab, diese Versicherung abzuschließen!!!

DO NOT USE TICKET PLAN OR THEIR INSURANCE POLICY

Shocking. Loopholed me on the T&C’s of their insurance scam. I bought the insurance as I work offshore and was unsure if I’d make it back home due to the weather. I ended up getting stuck offshore and couldn’t make the Zip World event, the actual Zip World company where totally understandable and where happy to refund or keep my tickets for 6 months. These scam artists have managed to use a loophole to not pay me out.
Stay well away.
Typical large corporation rats.

Excellent service - refund was granted without any quibble and quickly.

Needed a refund and it was sorted very quickly

Helpful efficient and speedy

Unfortunately I was not able to travel to a concert, fortunately I took out insurance with ticket plan. I let them know about my situation and they resolved my issue and I was refunded within 2 weeks. Thank

My friend had some bad news and would be mid chemo for the event we booked. Reading the site it did worry us how much evidence we would need to provide. I emailed into customer support to ask if the dcuments we had would be acceptable as I didnt to put my friend through more stress than she needed. At first to be honest they were no help at all. The email basically said to apply and gave no indication on wether the documents we had would be ok.

I put the claim in as they said and put together what we had. This part of the process was very easy and simple. Luckly we submitted enough information first time round. From the date of putting the claim in we were paid out in 2 weeks. That part and service was perfect.

I would say that if the first contact had been better we would of given 5 stars.

Would deffo use again though.

My mum died this year. I can't attend an event I'd already paid for because of it. I'd specifically paid extra for TicketPlan's "Refund Promise" at checkout, the whole reason you buy something like that is so you're covered when life falls apart.

They asked me to send a copy of my mum's death certificate to process the claim. I did that while I was still grieving, thinking it meant they were taking it seriously. After all that, they still refused the claim, telling me my situation "falls outside the scope of protection provided," without ever properly explaining what that scope is, even after I asked directly more than once.

When I pushed for escalation, I found out TicketPlan isn't even a regulated insurance product, just an administrator of the scheme. So there's no ombudsman, no real independent oversight, nowhere to go when they simply say no. They put a grieving family through the process of handing over a death certificate, then denied the claim anyway.

I would not trust this company with anything. If you're buying "protection" hoping it means something when it actually matters, it doesn't. Avoid like the plague, they will treat your mums death like a joke and then happily deny you coverage for something you paid for. They are nothing more than a mafia demanding protection money for services they have no intention of providing.

0 stars, worst company I have EVER dealt with. I would give less if I could.

DO NOT USE THIS COMPANY!!!. Absolutely appalled by the way TicketPlan has handled my claim and I will be taking this further. My claim has been going on for well over a month now! I paid extra for refund protection on a five-day festival ticket because I believed it would provide reassurance if an unforeseen and serious life event occurred. Sadly, shortly after purchasing the tickets, my father informed me about his recent diagnosed with terminal cancer and started chemotherapy.
I have already provided two separate hospital appointment letters as evidence of his ongoing treatment. Despite this, TicketPlan has said the evidence is still not sufficient and is now requiring me to ask my father’s GP, consultant or nurse specialist to complete and sign additional forms before they will even consider my claim.
I find this incredibly upsetting. Families dealing with a cancer diagnosis already have enough to cope with without being expected to keep asking an unwell loved one for more information or take up valuable NHS doctors’ and nurses’ time completing paperwork for what should be a straightforward refund claim.
The diagnosis and treatment were completely unforeseen when the tickets were purchased. I have provided all the evidence that is reasonably available to me, yet the goalposts seem to keep moving with every response.
What is the point of paying for “refund protection” if genuine circumstances like this are met with obstacle after obstacle? Rather than providing support at one of the most difficult times in my life, the process has created additional stress, frustration and anxiety.
I hope TicketPlan reconsiders both my claim and the way it handles customers facing serious family illnesses. Compassion and common sense should be part of a refund protection policy—not endless requests for further evidence.
Based on my experience, I would strongly encourage anyone considering purchasing TicketPlan’s refund protection to read the terms carefully and consider whether this is the level of scrutiny and stress they would expect during a genuine emergency.
I’m now over £300 out of pocket ! Who wants to party at a festival for 5 days when your Dads dying !!