I bought tickets to one concert in another country, however, I got very sick and couldn´t participate on the concert with my partner. I paid extra for refund service, provided the medical confirmation... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Not straight forward at first and too much hassle but got my money back once I proved reason behind not being able to use tickets
I attend the British Brass Band Open Championships every year. I have always paid A couple of £'s for ticket protection but up until this year never needed it. I hurt my back and was in ecruciating pa... Se mere
Virksomheden har svaret
Seemed very reluctant to pay out. Required very specific evidence of the illness that stopped me attending the event. After submitting the required evidence kept coming back to me asking for things I... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At TicketPlan, we understand that life is unpredictable, that’s why we’ve been providing trusted Ticket Protection since 1999. As the original innovators in the sector, we offer customers peace of mind when booking tickets, ensuring they’re covered for unforeseen circumstances like illness, transport disruption, or bereavement. We’re proud to work with many of the UK’s leading ticket sellers, venues, and events, helping to make ticket purchases safer and stress-free. Our dedicated team is here to make the refund process as smooth and efficient as possible, with a simple online claims system and friendly support. We know that no one likes to miss an event they’ve been looking forward to, and we strive to handle every request with care and fairness. While we can only cover claims that meet our policy terms, we’re always happy to assist and guide customers through the process. If you have any questions or need help with a claim, our team is here to help, because at TicketPlan, we believe in making ticket protection simple, reliable, and fair.
Kontaktoplysninger
Evolution House, New Garrison Road, SS3 9BF, Shoeburyness, Storbritannien
- refunds@ticketplangroup.com
- www.ticketplangroup.com
4,0
God
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Missed an event due to sickness, refunded quickly.
Missed an event due to sickness, but had purchased ticket protection.
Submitted a claim, then later quoted my application reference and attached my sick-note from my GP.
Within 1 week received an email saying my refund (for two tickets) is being processed.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Daniel,
We appreciate you leaving us a 5* review, and we are glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Make sure that you have copies of all the required documentation
Refund accepted and sent on time.
22. juni 2026
Besvarelse fra TicketPlan
Hi Nick,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments.
Kind regards,
Refunds Team
The process was very cumbersome
The process was very cumbersome, There were too many forms to be completed, Emails came back asking for more information, Took a long time to get refund for two theatre tickets, Eventually received a full refund (less ticket protection and service charge, understandably).
13. maj 2026
Besvarelse fra TicketPlan
Hi Dave,
We are sorry to note the comments.
We are sorry that the Refund Promise did not meet your expectations, however, we are pleased to have been able to assist you with a refund.
Kind regards,
Refunds Team
Extremely easy to obtain my refund do…
Extremely easy to obtain my refund do to health issue
17. juni 2026
Besvarelse fra TicketPlan
Hi Jane,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Avoid TicketPlan if you're expecting…
***Edit** had a call from Imogen who reassessed my claim and could see proof of on the day disruption. Although my experience didn't start positively with Ticket Plan, Imogen was most helpful in resolving this.
Avoid TicketPlan if you're expecting meaningful protection.
I purchased their refund cover believing it would protect me if genuinely unforeseen circumstances prevented me from attending an event. When I actually needed to make a claim, they refused.
We were due to attend the Alexisonfire concert, but on the day there was a major incident that closed the Midland Main Line. This forced passengers onto LNER services, which quickly became overwhelmed. LNER subsequently issued a travel bulletin advising passengers not to travel due to the severe weather and disruption affecting the network.
Despite this being an unforeseen emergency, TicketPlan rejected my claim by quoting the following exclusion:
"You are prevented from travelling to a booked event due to disruption of the public transport network which is public knowledge prior to the booked event, for example planned strike action or engineering works."
That simply wasn't our situation. This wasn't a planned strike, planned engineering works or any disruption known about in advance. It was an unexpected chain of events caused by a major incident on the railway, followed by severe weather, with train operators actively advising people not to travel.
It feels as though TicketPlan have stretched the wording of their own terms to avoid paying a legitimate claim. If an unforeseen emergency that results in operators telling passengers not to travel still isn't covered, it raises a very simple question: what exactly is this policy for?
My experience has left me with the impression that this protection is sold as peace of mind but offers very little when you actually need it. Based on how my claim was handled, I won't be purchasing TicketPlan cover again, and I wouldn't recommend it to anyone expecting them to honour the spirit of the policy when genuine, exceptional circumstances arise.
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Joe,
Thank you for taking the time to share your experience. We’re very sorry to hear about the disruption you faced and the circumstances that prevented you from attending the event.
As administrators of the Refund Promise on behalf of our ticketing partners, we are required to assess every application against the applicable Terms and Conditions to ensure a fair and consistent process for all customers.
Following your review, we reached out to discuss the circumstances surrounding your application in more detail. As administrators of the Refund Promise on behalf of our ticketing partners, we are required to assess applications against the Terms and Conditions to ensure a fair and consistent process for all customers. However, we also aim to be as flexible as possible where the evidence supports further consideration.
Having reviewed your application under the adverse weather provisions, and noting that a red weather warning was in place for the area where the event was due to take place, we were able to progress the application further.
We can confirm that your refund has now been processed on our system and should reach your account within 3–5 working days.
Thank you for your patience while this matter was reviewed.
If you have any further queries or concerns, please do not hesitate to contact us.
Kind regards,
Refunds Team
The process was straight forward and…
The process was straight forward and easy to understand however still awaiting the payment and have chased after the suggested 5 working days.
15. juni 2026
Besvarelse fra TicketPlan
Hi Hayley,
Thank you for taking the time to leave us a view.
We appreciate your feedback and apologise for any delays you may have expereienced.
Kind regards,
Refunds Team
Excellent service
We had a booking and took out the insurance , when we could not attend our event I contacted this company . They were very helpful and refunded my money within 5 days. They are an excellent company to deal with and very fair.
18. juni 2026
Besvarelse fra TicketPlan
Hi Barry,
We appreciate your comments and thank you for leaving us a 5 * review.
We are glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Slow to process and needlessly officious
Took 3 weeks to process the refund and did not feel considerate of feelings following a family bereavement. When I purchase ticket insurance I do not expect to have to ask my sister to provide a copy of the death certificate for her husband in order to process a claim for my ticket. I gave over 2 weeks notice of my reasons for not attending.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Snowy,
Thank you for taking the time to leave us a 3* review.
At TicketPlan we administer the Refund Promise on behalf of our partner ticketing companies, as such we are duty bound to collect documentary evidence to demonstrate that the terms and conditions have been met.
We are sorry that the process was not as quick as we would have liked, however, we are pleased to have been able to provide you with a refund.
Kind regards,
Refunds Team
Bearded Theory Tickets Refund
Fast and efficient response. The only downside is that out cost me £40 to get a letter from my GP to confirm my health situation.
12. juni 2026
Besvarelse fra TicketPlan
Hi Simon,
Thank you for your recent 5* review.
We appreciate your feedback, and glad to have been able to assist you.
Kind regards,
Refunds Team
Besvarelse fra TicketPlan
Hi Kim,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad we have been able to provide a refund.
Kind regards,
Refunds Team
Whilst I appreciated receiving a refund…
Whilst I appreciated receiving a refund on my purchase due to being unable to attend the event because of my injury, the process was very long and drawn out.
12. juni 2026
Besvarelse fra TicketPlan
Hi Graeme,
Thank you for your review. We're pleased that your Application was successfully processed and that we were able to assist when you were unable to attend the event due to your injury.
We appreciate your feedback regarding the timescales involved. While we always aim to provide a quick turnaround, the collection and review of supporting documents is an important part of ensuring Applications are assessed fairly and consistently in line with the Terms and Conditions.
Thank you for your patience throughout the process, and we wish you a full recovery.
Kind regards,
Refunds Team
Soultasia maldon refund. Whilst suffering from a chest infection…
Whilst suffering from a chest infection and being very un techy I must admit I found the challenge of a refund a little bit of a trial. But I spoke with several lovely people including Imogen and I think Nicole who helped me through the whole process and were able to issue a refund for which I am
Very grateful. 🙏
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Chris,
Thank you for your kind words and we appreciate your 5* review.
We are glad to have been able to assist in your refund.
Kind regards,
Refunds Team
First class service
First class service
Quick response,
10/10 for customer service.
I would definitely recommend.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Joy,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad to have been able to assist with a refund.
Kind regards,
Refunds Team
Great to deal with.
12. juni 2026
Besvarelse fra TicketPlan
Hi Jayne,
Thank you for taking the time to leave us a 5* review.
We appreciate your comment.
Kind regards,
Refunds Team
Ami dealt with the claim efficiently
Claim dealt with efficiently, called today to query documentation, not chase the claim as it was not long put in, and the lovely Ami checked, confirmed claim had been accepted and arranged the refund.
Would recommend and use again
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi June,
Thank you for your recent 5*review.
We appreciate your kind words, and glad to have been able to assist you with a refund.
Kind regards,
Refunds Team
Refund very straightforward process
Refund very straightforward process, hassle-free document upload. A positive experience—highly recommended.
11. juni 2026
Besvarelse fra TicketPlan
Hi Kunde,
Thank you for your recent 5* review.
We appreciate your feedback, and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
NOT GOOD!!
I am extremely disappointed with the service I have received from TicketPlan.
My daughter was seriously unwell with sepsis, which meant we were unable to attend the Summer event in Weston-super-Mare. Despite explaining this clearly and providing the necessary information, I am repeatedly being asked further questions and for additional details that have already been supplied.
Each response from your team takes approximately 5–7 working days, which is causing unnecessary delays and added stress. The event took place almost two weeks ago, and I am still waiting for my refund with no clear resolution in sight.
In addition, it has been very difficult to get in contact with you. Emails are either ignored or significantly delayed, and there appears to be no easily accessible telephone support.
This level of service is unacceptable, particularly given the circumstances. I will now be taking this matter further if it is not resolved promptly.
I would appreciate an urgent update and confirmation of when my refund will be processed.
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi S B,
We’re very sorry to hear about your experience and the circumstances of your refund application. We understand how stressful this situation must have been for you and your family.
TicketPlan administers the Refund Promise on behalf of our partners and is required to assess all applications against the Terms and Conditions to ensure a fair and consistent process for every applicant. Where necessary, we may request additional information to verify that an application meets the specified circumstances of the Refund Promise.
We would also like to apologise for the delay in our responses. During the peak festival season, application volumes are significantly higher than usual, which can unfortunately extend our response times.
Since receiving your review, we have been in contact with you directly and can confirm that refunds for both bookings have now been processed.
Thank you for your patience and understanding.
Refunds Team
Kind regards,
Refunds Team
They were quick and very helpful
They were quick and very helpful
Much appreciated
24. maj 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Abbie,
We appreciate you leaving us a 5* review, and we are glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Super easy to list tickets and fast payment
Super easy to list tickets, hassle free and speedy payment.
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra TicketPlan
Hi Mary,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Quick and honest service
I unfortunately had to claim my ticket money back due to illness. The process was quick and straight forward. Many thanks.
4. juni 2026
Besvarelse fra TicketPlan
Hi Danny,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Dette er Trustpilot
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