TicketPlan Anmeldelser 

Very thorough, needed to provide lots of information but ultimately full refund given. Very pleased with the service.

Because of a medical issue I couldn't go to the event. I have delivered the medical proof and they have payed the money back. Top service!

First time for years we had bought concert tickets …for Take That circus tour May 30 at Southampton.3 days before our daughter was rushed into hospital. Thank goodness we had Ticketplan cover. Easy online form and fast efficient service. Refund arrived today!

All team members from the refund team were quick to respond to emails and refund was processed in a timely manner. Also received support over the telephone when completing the refund claim form. Very impressed.

We had a prompt response and within a week were notified that our refund was agreed. You do need to supply plenty of paperwork as proof but that's fair enough.

Easy process to recover cost of tickets booked following sudden illness. Good communication and speedy reimbursement.

Awful experience, purchased tickets for Snowdon railway (no mention of ticket plan insurance on website even went back to check and cannot see this on here).
Partner got ill the day before we were supposed to go so had to cancel. Only to be told now we will not be getting a refund because of this insurance which didn’t even see on the website. This is disgusting customer service in this day and age and will make sure telling all friends and family to not touch this with a barge pole will not be using this ever again! Apparently customers don’t seem to matter or supposed to have a crystal ball that things are going to happen to prevent them from going.

I paid for protection on my 3 tickets. On the day of the performance at the Globe, there was a rail strike and we could not get to the venue on time because we were stuck in crazy traffic.
I go to the ticket protection website to claim a refund and it says that they cannot do it because of the rail strike.
Not very ethical is it?

I needed to provide supplementary information a couple of times, but I felt that this was always in my interest, not an attempt to reject the claim. Communication was at all times courteous and helpful

Slam Dunk Festival 2026 Refund -
I fractured my foot 3 weeks before the event. I unexpectedly had to have surgery on my foot 10days before. I had asked in a SD Facebook page whether anyone had put in a refund claim for something similar and my post was declined with one of the admin stating ‘Slam Dunk won’t refund you for a broken foot, you’d be better off trying to sell your ticket’. The event hadn’t sold out so I was extremely stressed that I wouldn’t get any money back and anxious about requesting a refund.
I shouldn’t have been. The process was straight forward, yes I had a form to complete, and provide evidence (A&E admission, surgery discharge, sick note etc).

The refund team contacted me the same day I submitted to ask for my booking confirmation as I’d missed that off my uploads, but advised ‘Please note there is no time restriction on sending the required documentation to us, and we are happy to review documents obtained retrospectively. Therefore, please provide this at your convenience’ - which was so reassuring!

Ticketplan aim to review refunds 1-5 business days from a new claim. On the 5th day I had an email update to say ‘We are currently liaising with See Tickets in relation to your booking, we will revert to you as soon as possible.’ (22nd May - the day before the event) I got the confirmation today (2nd June) that they are processing the refund!!

I have seen a couple of reviews claiming that they are scammers etc, but I think if you have a genuine reason for being unable to attend your booking, check the listed reasons in the T&Cs for what can and cannot be claimed you will absolutely get your money back. I will confidently pay for the Refund Promise is future. I am annoyed I didn’t take the promise out for the Big Green Coach I had booked to get me too and from the festival! YS

Unfortunately, couldn't make the concert. Took out cancellation cover/refund protection at the time of booking, just in case. No quibble. Refund received very quickly. Holly, was lovely to speak to. Thank you

Unfortunately I was unable to attend a concert due to having surgery for an ankle replacement so needed a refund for my tickets. After a few emails back and forth and providing the relevant information and documentation I received a full refund for which I was most grateful. I was kept informed about the process at all times.

Terrible company
Don't waste your time getting insurance they don't pay don't get back to you for days
I had a urgent hospital appointment and procedure two days before a gig. Sent them documentation of date and procedure and they wanted more and more evidence letters from doctors . I just gave up but that's what they want. Absolutely useless
Do not get ticket protection you won't see a refund off these incompetent fools

Twice i have had to put in for a refund after taking out insurance in case i was unable to attend. Both times after sending the relevant documents of proof i have been refunded, smoothly and quickly. Communication has been brilliant 👏

I really wouldnt bother with the protection, I paid 8 quid for the protection. Bought 4 adult tickets and 1 child ticket totalling £130, my 2 year old developed sickness and diarrhoea not being able to attend, and because I dont have a doctor's note. (Was sick once maybe twice) I cant claim for the 1 adult ticket (the father staying home with him) Useless will not be buying again! Very misleading

Concert ticket refund approved quite quickly after providing evidence of ill health, Paid about 10 days later which I felt was OK. I gave wrong info re sort code and they called me an sorted it over the phone

Excellent response for refund on tickets due to ill health. No quibble and extremely quick settlement.

How interesting that this review was removed for a second time for naming someone? I can’t see it, can you?

Justification of working commitments.
We are about 4 weeks into our claim, first time ever having to claim. Daughter and I cannot attend concert in June 26 booked in September 25 due to a new notification of a work commitment. Exactly why we always opt to protect any purchase of tickets.

Seeking whether we’ve cancelled leave, asking to confirm that we/she actually are working. Lacking of understanding between the commitment my daughter is on and why she didn’t need to have leave submitted. Lacking of understanding that why would my daughter seek to avoid a date booked in September for the following year, when she was only given the tickets for Christmas Day (3 months later). Great investigative prowess.

Trying all sorts of excuses to get out of paying out. Really poor and pretty shocking. Would be interesting to see if TicketPlan are part of the Armed Forces Covenant. I’m thinking not. Disgraceful service really.

UPDATE - I received a call and an apology for the delay and service, but categorically stated that their internet search of the commitment that scuppers plans was open to all civilians. ‘TicketPlan’ DO NOT rely on an AI response. All elements of the military is open to civilians to join, this particular commitment we evidenced is absolutely not! We were assured of a refund. 10 days on and still no refund, so I stand by my original statement of shocking service.

Ticket plan replied promptly to my cancellation and arranged for me to submit a claim by post, as the on line form did not allow me to send without an attachment, so this wasted an hour of my time. I was contacted be email to confirm my claim had been delivered and asking me for information that I had already enclosed. Thankfully, when I spoke to someone else, who answered the phone straight away, she confirmed that I had provided all the information required which had not been properly assessed.
I was also charged £60 by my GP for filling in 4 lines on the medical report, which is disproportionate and disgraceful and took 3 weeks.

Terrible to get hold off, delay after delay after delay. Still not sorted despite sending full evidence for the claim which SHOULD have been paid up by now. Borderline scam company. Do not buy tickets from companies using these people for the insurance.