TicketPlan Anmeldelser 

It was easy to make a claim and deal with.

Easy, fast, have the impression empathy still exists, would always recommend or consider them again (just hope I don‘t need to make use of the insurance next time…)

No hassle refund.

Quick response to my refund request
Pleasant helpful staff when l needed to phone the company

I did get my refund via the Ticket protection I took out. So thanks

Supplied everything required, train was cancelled end of.
Its just another scam, wont fall for that again especially with tickets insurance what a time wasting experience! hopefully this review costs more than you should of paid me. ToS Sers

straightforward process to claim cost of unused ticket when my mother was unable to attend event due to illness.
Claim was held open whilst we obtained documents then once sent the claim was paid promptly

Great customer service

Easy to book

When I had to contact them they were helpful and solved my issue.

Was taken ill with a water infection the day before the event I got insurance for.
Have not proceeded with the claim as it needs medical proof) doctor certification etc).
It being a Friday its impossible to get a doctor appointment.
Therefore no proof of illness so no claim

We always add ticket plan to our bookings but this is the first time we have had to actually use them. They could not have been kinder or made the process any easier and refund was dealt with efficiently. Thank you

Basically I should have read the Tc&Cs and Trustpilot reviews before purchasing this insurance. 
I've made them aware of a severe chest infection and sent them a screenshot of the messages from my doctor regarding my exacerbated asthma as a consequence of my hospitalisation but they want a ridiculous level of confirmation and doctor or hospital records/forms.
I'm not bothering the Doctor or Hospital with this as they have more important things to do and they can keep the money.
It's easier for me to just add to these reviews on Trustpilot to avoid using this business and hopefully it will help others save themselves the hassle.
I certainly won't be using you again.

We purchased tickets for a show for 27th June and purchased this plan in case of emergency. The heatwave kicked in the week of the show and the red weather warnings were issued for the 25th and 26th with the potential to be extended into the 27th. As we have a 12 yr old and 5yr old, on the 25th June we decided that the safest option would be to not travel and put them at risk so I applied for a refund using this plan on the basis that this was an unexpected event. I thought that by giving notice that we would be covered and that they could resell our tickets. We did not get a response straight away and on the 27th June, the weather warning was reduced to amber. On the basis we had enacted the plan and were still be advised to only travel if needed as the trains were limited service and would be crowded, we chose not to attend. We then received a response to say that as we knew about the situation, we were not covered and we would not be refunded. We have argued this but still been told no. I am so disappointed as we wanted to rebook but at a loss of over £200 we are unable to do so and utterly disgusted by the response we've received. What is the point of insurance if you can't claim it in the event.of an unexpected situation such as this?!

Communication was good and refund fairly quick

Due to a terminal illness of a family member we had to cancel a theatre show which was a birthday suprise. I had ticket protection which i made a claim the whole process was completed in two weeks and the refund department kept we informed with updates on progress. Well done to the refund team.

No problems applying for refund like some insurance companies. Only thing i was a bit annoyed about, was the fact it says you need to take the form to the gp to sign. Luckily enough my gp takes up to 6 weeks to do this plus paying them £65. I rang insurance company who explained i could use the information from my online notes, download them and send them instead, of my appointment and mediation prescribed. It may be better to explain this as an option rather than paying the gp a ridiculous amount of money for a signature.

Good experience, although had to provide a lot of proof for a refund despite purchasing extra for ticket protection

Ami was incredibly diligent in tending to my query. Normally when operators promise a call back, they don't. In this instance Ami promptly called back and dealt with my issue in a caring and professional manner - an asset to your customer service team.

I was told could not transfer tickets but could apply for a receipt.
Then wanted a week for a response to be advised that I had to ticked the ticket plan refund.
This should be already added we have to pay a fee to buy the tickets and it on each ticket.
Robbery comes to mind
So wasted my time filling in for a refund for them to keep my payment and did not get to go to the event shocking an no voucher towards new tickets disgusting