I have used Vanilla Valley for some while now and have always found their products to be 1st class and delivery quick. My last order had one incorrect item and having emailed to explain, I received th... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Easy to use site with great selection of products. The prices are very reasonable and beat most other suppliers. Order quickly dispatched and arrived quickly too. I ordered 3 dummy cake models which... Se mere
Virksomheden har svaret
Very easy to order online and lots of choice. Vanilla Valley kept me informed about my delivery date (via Royal Mail ). :
Have been searching for a while for a tiered stand large enough for the numbers attending our wedding… Vanilla Valley had quite a lot of choice and reasonably priced. Wasn’t sure if the one we chose... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Kagedekorationsbutik
- også i
- Bageriudstyr
- Butik med bageudstyr
- Hobbyforretning
- Håndarbejdsbutik
- Køkkenudstyrsbutik
Skrevet af virksomheden
The Vanilla Valley prides itself in providing a complete range of cake decorating supplies and baking equipment for bakers of all abilities from hobby bakers to professionals. Since our establishment in 2008 as a manufacturer of acrylic cupcake stands, we have grown our ever-increasing catalogue to encompass all things cake and baking, and pride ourselves on being one of the UK's leading cake decorating retailers. Whether you need essentials such as cake drums, cake boxes, baking tins, sugar paste and food colouring, or tools for the latest cake trends, you should find it all at The Vanilla Valley at a competitive price. We stock from all of the leading brands including Renshaw, PME, Saracino, and more. Shop online or in our Cardiff store today!
Skrevet af virksomheden
- Free UK Shipping on Orders over £50
- For the lowest delivery charges shop at The Vanilla Valley. Our Standard delivery service is £3.99 or free over £50. Receive your order within 5 working days. Resctrictions apply.
- Trade Accounts
- If you're a regular baker or have a cake-making business then you might benefit from one of our Trade accounts. We offer discounted prices on all products, exclusive offers, and no setup fee! Minimum spends to maintain the accounts are low and there are no rewards to expire. Head to the website to apply - thevanillavalley.co.uk/warehouse-account.html
- Local Click and Collect
- If you live in Cardiff or the surrounding area we offer a Click and Collect service! Place an order on the website as normal and choose "Click and Collect" instead of one of our delivery options. Your order will be ready the next business day at our retail unit in Nantgarw, Cardiff.
Kontaktoplysninger
Unit 1 Cardiff Road, CF15 7SR, Nantgarw, Storbritannien
- sales@thevanillavalley.co.uk
- www.thevanillavalley.co.uk
4,7
Fremragende
14 t anmeldelser
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Placed order on the 28th September…
Placed order on the 28th September 8days ago still waiting. Placed another order 2 days ago that's arriving first. Not sure ill be ordering again from you.
28. september 2026
Besvarelse fra The Vanilla Valley
Hello Sue,
We’re sorry to hear that your order has been delayed and completely understand your frustration.
We’ve looked into this for you and can see that your order was dispatched from us on 1st October. Unfortunately, the tracking is showing a delay with the courier. Your second order was sent separately with a different courier on a next day service, which is why this has arrived sooner.
We haven’t received any contact from you regarding the delayed parcel, so unfortunately we wouldn’t have been aware that there was an issue until you got in touch. However, we certainly want to help get this resolved.
A member of our customer service team will look into the delay directly with the courier and will contact you by email with an update.
We’re sorry again for the inconvenience and hope we can get this resolved for you as quickly as possible.
Besvarelse fra The Vanilla Valley
Thank you for your review. We’ve looked into your order and can see that two parcels were delivered on 2nd October. One parcel contained the cake cards, and the other contained the icing sugar.
The tracking information includes an image showing both parcels being delivered, so we would recommend checking with other members of your household or anyone else who may have accepted the second parcel on your behalf.
We’re also disappointed that you haven’t contacted us directly regarding the missing icing sugar, as we would have been more than happy to look into this with you and help resolve the issue. If you need any further assistance please contact our customer service team sales@thevanillavalley.co.uk
Always buy my supplies from VV
Always buy my supplies from VV
Best service and great range of products
28. september 2026
Besvarelse fra The Vanilla Valley
Hello Cheryl,
We’re delighted to hear that you’re happy with our service and range of products. Thank you for your review 😊
Vanilla Valley is a great company
Vanilla Valley is a great company. Customer service is great
28. september 2026
Besvarelse fra The Vanilla Valley
Hello,
We’re delighted to hear that you’ve had a great experience with Vanilla Valley and that you’re happy with our customer service. Thank you so much for your review 😊
Excellent delivery again
Prompt delivery and well packaged. Everything as expected. Hopefully a passable unicorn cake will be the result. I recommend this store to anyone who asks where I get my supplies from. Very satisfied
27. september 2026
Besvarelse fra The Vanilla Valley
Hello Gail,
We’re delighted to hear that your order arrived promptly and safely packaged, and that everything was just as expected.
We hope your unicorn cake turned out brilliantly. Thank you so much for your review and recommendation😊
Excellent cake decorating company.
This is my go too company now for cake decorating products. I can always purchase exactly what I require. The items are very good quality and are posted out very quickly in secure packaging. I have never had any item damaged.
7. september 2026
Besvarelse fra The Vanilla Valley
Hello Elaine,
We’re delighted that you’re happy with the quality of our products, our fast dispatch times, and the care we take with packaging. Thank you for your lovely review and custom 😊
Besvarelse fra The Vanilla Valley
Hello Pauline,
We are so pleased you are happy with your order. Thank you for your review 😊
Excellent Company
Good selection, good quality, good price and fast delivery. Vanilla Valley is my go-to company for all my on-line baking products. I love them!
27. september 2026
Besvarelse fra The Vanilla Valley
Hello Jacqueline,
We are so pleased that you are happy with the service and products. Thank you so much for your lovely review and custom 😊
5 star plus for this company
Always a 5 star plus for this company. Orders are always prompt. Customer Service is great ( only ever used it once in 8 years) highly recommend
18. september 2026
Besvarelse fra The Vanilla Valley
Hello Joy,
We are thrilled that you are pleased with our service over the year. Thank you so much for your lovely review and recommendation 😊
Fastvdelivery and love vanjilla valley…
Fastvdelivery and love vanjilla valley products
27. september 2026
Besvarelse fra The Vanilla Valley
Hello Andy,
Thank you for your review 😊We are so pleased your order arrived in time and you are happy with the products.
Some of my order is missing
Some of my order is missing, and I never had a confirmation email about my order, on ordering it and when it was being dispatched
27. september 2026
Besvarelse fra The Vanilla Valley
We’re sorry to hear that some of your items were missing from your order.
We did send an email to confirm that your order had been dispatched, but unfortunately this email appears to have been rejected by your email provider. We can also see that we haven’t received any contact from you regarding the missing items, so we haven’t had an opportunity to look into this for you.
As it appears our emails are being blocked, please could you contact us directly at sales@thevanillavalley.co.uk, or send us a message via our Facebook account. We’ll be more than happy to look into the missing items and get this resolved for you.
We’re sorry again for the inconvenience and hope to hear from you soon so we can put this right.
Besvarelse fra The Vanilla Valley
Hello Sue,
Thank you for your review 😊We are so pleased you are happy with the service and delivery.
Very quick and efficient service
Very quick and efficient service. Good prices and quality.
26. september 2026
Besvarelse fra The Vanilla Valley
Hello Elizabeth,
We’re delighted to hear that you were pleased with our quick and efficient service, as well as our prices and product quality. Thank you for your review 😊
Besvarelse fra The Vanilla Valley
Hello,
We’re really pleased to hear that your order arrived quickly, was well packaged, and that you’re happy with the quality of your products. Thank you for your review 😊
Great range of products
Very easy website to navigate and an excellent range of products, it’s so good to be able to find all I need in one place with fast , safe delivery
25. september 2026
Besvarelse fra The Vanilla Valley
Hello,
We’re delighted to hear that you found our website easy to navigate and that you’re pleased with our range of products. Thank you for your review 😊
Excellent communication
Excellent communication
Excellent service
Prompt delivery
Website very easy to use
21. september 2026
Besvarelse fra The Vanilla Valley
Thank you so much for your fantastic feedback! We’re delighted to hear that you were happy with our communication, service, and prompt delivery, and that you found our website easy to use
Besvarelse fra The Vanilla Valley
Thank you so much for your lovely review! We’re thrilled to be your go-to for cake supplies. It means a lot to us, and we look forward to helping you with all your future baking projects! 🎂✨
Poor
Ordered Renshaws ready to roll white icing. Arrived, opened and on box it said Fondant icing. Which it did not say on the website if it had I would not have ordered. So that’s against the trade descriptions act. Returned and requested a refund asap. Have not recieved to date. Went elsewhere to re order white royal icing. Fondant icing not for wedding cakes.
21. september 2026
Besvarelse fra The Vanilla Valley
Hi Beverly, Renshaw ready to roll icing is a sugar paste designed for use on Wedding cakes. This is exactly what it was designed for. The extra stands for the elastic stretch that is built into the product to help drape over large cakes. Fondant is an American word used to describe sugarpaste but it is exactly the same thing. The boxes have recently been updated to say Fondant but it is still ready-to-roll sugarpaste. The product you wanted to buy, "Royal Icing" is a completely different product and has nothing to do with sugarpaste. We stock various brands of royal icing in powder form and ready-mixed. You have misunderstood the difference between these products. Renshaw Extra is a very popular product that we sell every day to Wedding cake makers. Royal icing is a specialist product that is not so widley used. Your review says that fondant icing is not for wedding cakes which is not correct. You have ordered the wrong product and are now stating incorrect facts about the product you bought.
Besvarelse fra The Vanilla Valley
Thank you for your lovely feedback! We’re delighted to hear you were happy with our service and prompt delivery.
Besvarelse fra The Vanilla Valley
Thank you for your lovely review! We’re so pleased to hear that you found ordering easy and your delivery prompt.
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