Everything I needed in stock. Site easy to negotiate. Delivery as stated. Things well packed and delivered without damage by a lovely delivery man. Company recommended.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have used Vanilla Valley for some while now and have always found their products to be 1st class and delivery quick. My last order had one incorrect item and having emailed to explain, I received th... Se mere
Virksomheden har svaret
Easy to use site with great selection of products. The prices are very reasonable and beat most other suppliers. Order quickly dispatched and arrived quickly too. I ordered 3 dummy cake models which... Se mere
Virksomheden har svaret
Very easy to order online and lots of choice. Vanilla Valley kept me informed about my delivery date (via Royal Mail ). :
Virksomhedsoplysninger
- Kagedekorationsbutik
- også i
- Bageriudstyr
- Butik med bageudstyr
- Hobbyforretning
- Håndarbejdsbutik
- Køkkenudstyrsbutik
Skrevet af virksomheden
The Vanilla Valley prides itself in providing a complete range of cake decorating supplies and baking equipment for bakers of all abilities from hobby bakers to professionals. Since our establishment in 2008 as a manufacturer of acrylic cupcake stands, we have grown our ever-increasing catalogue to encompass all things cake and baking, and pride ourselves on being one of the UK's leading cake decorating retailers. Whether you need essentials such as cake drums, cake boxes, baking tins, sugar paste and food colouring, or tools for the latest cake trends, you should find it all at The Vanilla Valley at a competitive price. We stock from all of the leading brands including Renshaw, PME, Saracino, and more. Shop online or in our Cardiff store today!
Skrevet af virksomheden
- Free UK Shipping on Orders over £50
- For the lowest delivery charges shop at The Vanilla Valley. Our Standard delivery service is £3.99 or free over £50. Receive your order within 5 working days. Resctrictions apply.
- Trade Accounts
- If you're a regular baker or have a cake-making business then you might benefit from one of our Trade accounts. We offer discounted prices on all products, exclusive offers, and no setup fee! Minimum spends to maintain the accounts are low and there are no rewards to expire. Head to the website to apply - thevanillavalley.co.uk/warehouse-account.html
- Local Click and Collect
- If you live in Cardiff or the surrounding area we offer a Click and Collect service! Place an order on the website as normal and choose "Click and Collect" instead of one of our delivery options. Your order will be ready the next business day at our retail unit in Nantgarw, Cardiff.
Kontaktoplysninger
Unit 1 Cardiff Road, CF15 7SR, Nantgarw, Storbritannien
- sales@thevanillavalley.co.uk
- www.thevanillavalley.co.uk
4,7
Fremragende
14 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Poor
Ordered Renshaws ready to roll white icing. Arrived, opened and on box it said Fondant icing. Which it did not say on the website if it had I would not have ordered. So that’s against the trade descriptions act. Returned and requested a refund asap. Have not recieved to date. Went elsewhere to re order white royal icing. Fondant icing not for wedding cakes.
21. september 2026
Besvarelse fra The Vanilla Valley
Hi Beverly, Renshaw ready to roll icing is a sugar paste designed for use on Wedding cakes. This is exactly what it was designed for. The extra stands for the elastic stretch that is built into the product to help drape over large cakes. Fondant is an American word used to describe sugarpaste but it is exactly the same thing. The boxes have recently been updated to say Fondant but it is still ready-to-roll sugarpaste. The product you wanted to buy, "Royal Icing" is a completely different product and has nothing to do with sugarpaste. We stock various brands of royal icing in powder form and ready-mixed. You have misunderstood the difference between these products. Renshaw Extra is a very popular product that we sell every day to Wedding cake makers. Royal icing is a specialist product that is not so widley used. Your review says that fondant icing is not for wedding cakes which is not correct. You have ordered the wrong product and are now stating incorrect facts about the product you bought.
Besvarelse fra The Vanilla Valley
Thank you for your lovely feedback! We’re delighted to hear you were happy with our service and prompt delivery.
Besvarelse fra The Vanilla Valley
Thank you for your lovely review! We’re so pleased to hear that you found ordering easy and your delivery prompt.
Besvarelse fra The Vanilla Valley
Thank you so much for your kind words! We’re delighted to hear you’ve consistently received great service
Besvarelse fra The Vanilla Valley
Thank you for your wonderful feedback! We’re so pleased to hear you’re happy with our products and customer service.
Top experience
Last minute panic left to find tricky sized cake boxes. Brain overloaded with cake, sizes, transport and a million other things. So, called Vanilla Valley for help and could not have had a more helpful young lady. She was brilliant, reassuring and calm. Thank you so much for sorting me out and getting the boxes to me double quick. Highly recommend.
21. september 2026
Besvarelse fra The Vanilla Valley
Thank you so much for your wonderful review! 💕 We’re delighted to hear that we were able to help during such a stressful last-minute cake emergency!
It’s fantastic to hear that our team member was so helpful, calm and reassuring, and we’ll be sure to pass your lovely comments on to her. We know how much there is to think about when it comes to cakes, sizes and transport, so we’re really pleased we could take one worry off your hands and get the boxes to you quickly.
Thank you again for your kind words and for recommending us. It truly means a lot to the whole team! 🎂💗
Great range of products and good…
Great range of products and good prices. Dropped a star because the packaging is getting very flimsy. One side of the box had a huge hole, luckily everything was still inside.
22. september 2026
Besvarelse fra The Vanilla Valley
Thank you so much for your feedback! We’re really pleased to hear that you’re happy with our range of products and prices. 💕
We’re very sorry about the condition of your packaging. A large hole in the box is certainly not how your order should arrive, even though we’re glad everything was still safely inside.
We really appreciate you bringing this to our attention. We’ll share your feedback with our team, particularly regarding the packaging becoming less sturdy, as we’re always looking for ways to improve. Thank you again for your honest feedback! 🙏
Box quality was perfect but I didn’t…
Box quality was perfect but I didn’t like cake drum’s quality the paper is not covering all side of drum top part is like sticker and it the sticker edges makes difficult when you are working with buttercream 😔
22. september 2026
Besvarelse fra The Vanilla Valley
Thank you so much for your feedback. We’re really glad to hear that you were happy with the quality of the boxes. 💕
We’re sorry to hear that the cake drum didn’t meet your expectations. We completely understand how the exposed sticker edges can make working with buttercream more difficult, and we appreciate you bringing this to our attention.
Your feedback is very valuable to us. All of the traditional cake drums have a join around the top edge, this is the way they are manufactured. If you want a board that is fully wrapped I would recommend using one of our masonite boards.
Thank you again for taking the time to let us know. 🙏
Brilliant service
Brilliant service, received my order as stated. Cupcake stand is just perfect and very sturdy.
19. september 2026
Besvarelse fra The Vanilla Valley
Thank you so much for your lovely review! 💕 We’re delighted to hear that your order arrived as expected and that you’re so pleased with the cupcake stand.
It’s wonderful to know that you found it perfect for your needs and sturdy too! Thank you for choosing us and for taking the time to share your experience. We really appreciate your support! 🧁✨
Great prices
Great prices, kept informed of order
Delivery box a bit large for items inside causing them to all move about. Nothing damaged but was just icing.
19. september 2026
Besvarelse fra The Vanilla Valley
Thank you for your lovely feedback! We’re delighted to hear you were happy with our prices and that you were kept informed throughout your order. We’re sorry the box was a little larger than necessary and that the items had room to move around. We’re pleased to hear everything arrived safely, and we’ll take your comments on board as we continue to improve our packaging.
Always use this trader
Always use this trader, good quality, good price and quick delivery.
4. september 2026
Besvarelse fra The Vanilla Valley
Thank you so much for your continued support! We’re delighted to hear you’re always happy with the quality, prices and delivery service.
Great service
It was my first time shopping with vanilla valley. I was impressed by the wide range of items they have got and the customer service was amazing.
18. september 2026
Besvarelse fra The Vanilla Valley
Thank you so much for choosing Vanilla Valley for your first order! We’re delighted to hear that you were impressed with our wide range of products and that you received amazing customer service. We really appreciate your kind feedback
Reliable service
Reliable service, which is all I ask when ordering supplies for my business.
17. september 2026
Besvarelse fra The Vanilla Valley
Thank you for your kind feedback! We’re really pleased to hear that you find our service reliable. We understand how important dependable service is when ordering supplies for your business, and we truly appreciate your continued support.
Besvarelse fra The Vanilla Valley
Thank you for your great feedback! We’re delighted to hear you were happy with our communication and fast delivery
Great choice of products and arrived on…
Great choice of products and arrived on time.
21. september 2026
Besvarelse fra The Vanilla Valley
Thank you for your lovely feedback! We’re delighted to hear you were happy with our great choice of products and that your order arrived on time.
Besvarelse fra The Vanilla Valley
Thank you so much for your lovely review! We’re delighted to hear you’re happy with the product and that your order arrived quickly.
Besvarelse fra The Vanilla Valley
Thank you for your wonderful review! We’re so pleased to hear you received excellent service.
I highly recommend them .they shipped…
I highly recommend them .they shipped my order before 15.00 and I received next day morning before 11.00 AM less than 24 H
17. september 2026
Besvarelse fra The Vanilla Valley
Thank you so much for your fantastic review and recommendation! We’re delighted that you received your order so quickly. We always aim to dispatch orders promptly and provide a fast, reliable service.
Good delivery and quality
19. september 2026
Besvarelse fra The Vanilla Valley
Thank you for your lovely review! We’re delighted to hear you were happy with the delivery and the quality of your order.
Besvarelse fra The Vanilla Valley
Thank you for your lovely review! We’re delighted to hear that everything was as described and that you were happy with the prompt delivery.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.