I have used Vanilla Valley for some while now and have always found their products to be 1st class and delivery quick. My last order had one incorrect item and having emailed to explain, I received th... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Easy to use site with great selection of products. The prices are very reasonable and beat most other suppliers. Order quickly dispatched and arrived quickly too. I ordered 3 dummy cake models which... Se mere
Virksomheden har svaret
No complaints from me used this company a few times.I ordered cake boards good quality and quick delivery would recommend.
Virksomheden har svaret
Have been searching for a while for a tiered stand large enough for the numbers attending our wedding… Vanilla Valley had quite a lot of choice and reasonably priced. Wasn’t sure if the one we chose... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Kagedekorationsbutik
- også i
- Bageriudstyr
- Butik med bageudstyr
- Hobbyforretning
- Håndarbejdsbutik
- Køkkenudstyrsbutik
Skrevet af virksomheden
The Vanilla Valley prides itself in providing a complete range of cake decorating supplies and baking equipment for bakers of all abilities from hobby bakers to professionals. Since our establishment in 2008 as a manufacturer of acrylic cupcake stands, we have grown our ever-increasing catalogue to encompass all things cake and baking, and pride ourselves on being one of the UK's leading cake decorating retailers. Whether you need essentials such as cake drums, cake boxes, baking tins, sugar paste and food colouring, or tools for the latest cake trends, you should find it all at The Vanilla Valley at a competitive price. We stock from all of the leading brands including Renshaw, PME, Saracino, and more. Shop online or in our Cardiff store today!
Skrevet af virksomheden
- Free UK Shipping on Orders over £50
- For the lowest delivery charges shop at The Vanilla Valley. Our Standard delivery service is £3.99 or free over £50. Receive your order within 5 working days. Resctrictions apply.
- Trade Accounts
- If you're a regular baker or have a cake-making business then you might benefit from one of our Trade accounts. We offer discounted prices on all products, exclusive offers, and no setup fee! Minimum spends to maintain the accounts are low and there are no rewards to expire. Head to the website to apply - thevanillavalley.co.uk/warehouse-account.html
- Local Click and Collect
- If you live in Cardiff or the surrounding area we offer a Click and Collect service! Place an order on the website as normal and choose "Click and Collect" instead of one of our delivery options. Your order will be ready the next business day at our retail unit in Nantgarw, Cardiff.
Kontaktoplysninger
Unit 1 Cardiff Road, CF15 7SR, Nantgarw, Storbritannien
- sales@thevanillavalley.co.uk
- www.thevanillavalley.co.uk
4,7
Fremragende
14 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
No complaints from me used this company…
No complaints from me used this company a few times.I ordered cake boards good quality and quick delivery would recommend.
22. oktober 2026
Besvarelse fra The Vanilla Valley
Hello Helen,
We're delighted to hear you're happy with the quality of our cake boards and our quick delivery service. Thank you so much for your review and recommendation 😊
Besvarelse fra The Vanilla Valley
Hello Karen,
We're delighted you found the ordering process easy and were happy with our speedy delivery. Thank you for your review 😊
Besvarelse fra The Vanilla Valley
Hello Zara,
We're so pleased you're happy with the product and our quick delivery service. Thank you for your review 😊
Lovely lady answered my enquiry…
Lovely lady answered my enquiry enabling me to order what I needed. Delivery super quick so thank you
21. oktober 2026
Besvarelse fra The Vanilla Valley
Hello,
We're delighted we could help you with your enquiry and that your order arrived quickly. Thank you so much for your review 😊
Fantastic company to order from
Fantastic company to order from, always have everything i need for my cakes, and at the best price too.
22. oktober 2026
Besvarelse fra The Vanilla Valley
Hello Melanie,
Thank you for your review😊 We're delighted to hear that you can always find everything you need for your cake decorating and that you're happy with our prices.
Great delivery but slight seam on dummy…
Great delivery but slight seam on dummy cakes which did show through icing
18. oktober 2026
Besvarelse fra The Vanilla Valley
Hello,
We're pleased to hear you were happy with the delivery, but we're sorry to hear that the seams on the dummy cakes showed through the icing. We appreciate you bringing this to our attention, as customer feedback helps us to continually improve our products and service. Thank you so much for your review 😊
Brilliant service.
Brilliant service.
Quality products.
Fast Delivery.
Thank you The Vanilla Valley 🌟🌟🌟🌟🌟
21. oktober 2026
Besvarelse fra The Vanilla Valley
Hello Bronwen,
We're delighted to hear you're happy with our products and service, and that your order arrived quickly. Thank you for your review 😊
Easy to use website
Easy to use website. Order selected and despatched quickly. Brilliant!
18. oktober 2026
Besvarelse fra The Vanilla Valley
Hello Mary,
We're so pleased to hear you found our website easy to use and that your order was processed and dispatched quickly. Thank you for your review 😊
Besvarelse fra The Vanilla Valley
Hello Katrina,
Thank you for your review 😊We're delighted to hear you were happy with our fast and efficient service and great value.
Excellent service from The…
Excellent service from The Vanilla Valley! Great selection of cake decorating supplies, items were well packed and arrived quickly.
8. oktober 2026
Besvarelse fra The Vanilla Valley
Hello Ellen,
We're delighted to hear that you were happy with our selection of cake decorating supplies and that your order arrived quickly and well packaged. Thank you so much for your review 😊
Staff were very helpful and stock was…
Staff were very helpful and stock was available
21. oktober 2026
Besvarelse fra The Vanilla Valley
Hello,
We’re delighted to hear that our staff were helpful and that the stock you needed was available. Thank you so much for your review 😊
Besvarelse fra The Vanilla Valley
Hello John,
We're delighted to hear that you were happy with our quick, efficient and friendly service. Thank you for your review 😊
Besvarelse fra The Vanilla Valley
Hello Sheila,
We're delighted to hear that your order arrived on time and that you were happy with the product and our communication throughout the process. Thank you for your review 😊
Great products
16. oktober 2026
Besvarelse fra The Vanilla Valley
Hello Joanna,
We’re delighted to hear that you’re happy with our products. Thank you for your review 😊
Top marks
Web site was easy to find what l needed. Cost was good and being able to pick one or more in packs are very good value. My parcel was Quick and well packed . The boxes and drums are very well made. Thank you. I will use again
19. oktober 2026
Besvarelse fra The Vanilla Valley
Hello Sheralee,
We’re delighted to hear that you found our website easy to use, our prices good value, and our product options convenient. Thank you for your review 😊
Besvarelse fra The Vanilla Valley
Hello Linda,
We’re delighted to hear that you were happy with the quick delivery and the quality of our product. Thank you for your review 😊
They delivered on time
25. maj 2026
Besvarelse fra The Vanilla Valley
Hello Alicia,
We’re pleased to hear that your order arrived on time. Thank you for your review 😊
Besvarelse fra The Vanilla Valley
Hello Margaret,
We’re pleased to hear that you were happy with our products and delivery service. Thank you for your review 😊
Nothing from courier to say being…
Nothing from courier to say being delivered or delivered. Nothing left to say left with neighbour, only knew when brought round as had been a couple days and I hadn't collected it.
18. oktober 2026
Besvarelse fra The Vanilla Valley
Thank you for your feedback. We’re sorry to hear that you were not notified of your delivery and understand how frustrating this must have been.
A calling card should have been left to inform you that your parcel had been delivered to a neighbour, and we apologise that this did not happen. We will pass your feedback on to the courier so they can address this with their delivery team and help prevent similar issues in the future.
Thank you for bringing this to our attention, and please accept our apologies for the inconvenience caused.
The only reason for this is i cant…
The only reason for this is i cant review my purchase as i still have not recived it
18. oktober 2026
Besvarelse fra The Vanilla Valley
Hello Aileen,
Thank you for your feedback. We’re very sorry to hear that you have not yet received your order and understand how frustrating this must be.
We can see that your parcel has been with the courier since the 21st, and we appreciate that this is not the level of service we expect. A member of our customer service team will raise this with the courier for further investigation and will be in touch to help resolve the issue as soon as possible.
Please accept our sincere apologies for the delay and inconvenience caused. Thank you for your patience and understanding.
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