I have used Vanilla Valley for some while now and have always found their products to be 1st class and delivery quick. My last order had one incorrect item and having emailed to explain, I received th... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
Easy to use site with great selection of products. The prices are very reasonable and beat most other suppliers. Order quickly dispatched and arrived quickly too. I ordered 3 dummy cake models which... Se mere
Virksomheden har svaret
No complaints from me used this company a few times.I ordered cake boards good quality and quick delivery would recommend.
Virksomheden har svaret
Have been searching for a while for a tiered stand large enough for the numbers attending our wedding… Vanilla Valley had quite a lot of choice and reasonably priced. Wasn’t sure if the one we chose... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Kagedekorationsbutik
- også i
- Bageriudstyr
- Butik med bageudstyr
- Hobbyforretning
- Håndarbejdsbutik
- Køkkenudstyrsbutik
Skrevet af virksomheden
The Vanilla Valley prides itself in providing a complete range of cake decorating supplies and baking equipment for bakers of all abilities from hobby bakers to professionals. Since our establishment in 2008 as a manufacturer of acrylic cupcake stands, we have grown our ever-increasing catalogue to encompass all things cake and baking, and pride ourselves on being one of the UK's leading cake decorating retailers. Whether you need essentials such as cake drums, cake boxes, baking tins, sugar paste and food colouring, or tools for the latest cake trends, you should find it all at The Vanilla Valley at a competitive price. We stock from all of the leading brands including Renshaw, PME, Saracino, and more. Shop online or in our Cardiff store today!
Skrevet af virksomheden
- Free UK Shipping on Orders over £50
- For the lowest delivery charges shop at The Vanilla Valley. Our Standard delivery service is £3.99 or free over £50. Receive your order within 5 working days. Resctrictions apply.
- Trade Accounts
- If you're a regular baker or have a cake-making business then you might benefit from one of our Trade accounts. We offer discounted prices on all products, exclusive offers, and no setup fee! Minimum spends to maintain the accounts are low and there are no rewards to expire. Head to the website to apply - thevanillavalley.co.uk/warehouse-account.html
- Local Click and Collect
- If you live in Cardiff or the surrounding area we offer a Click and Collect service! Place an order on the website as normal and choose "Click and Collect" instead of one of our delivery options. Your order will be ready the next business day at our retail unit in Nantgarw, Cardiff.
Kontaktoplysninger
Unit 1 Cardiff Road, CF15 7SR, Nantgarw, Storbritannien
- sales@thevanillavalley.co.uk
- www.thevanillavalley.co.uk
4,7
Fremragende
14 t anmeldelser
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Har besvaret 100 % af deres negative anmeldelser
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Besvarelse fra The Vanilla Valley
Thank you for your lovely feedback! We’re pleased to hear your order arrived on time and that you’re happy with the quality of our products.
Besvarelse fra The Vanilla Valley
Hello Anthony,
We’re delighted to hear that you’re happy with the quality and price of our cake boxes, as well as the packaging and speedy delivery. Thank you for your review 😊
Arrived in good time although the DPD…
Arrived in good time although the DPD left on door step in the rain - thankfully got neighbour to put in alleyway and because packaging was good all items were in good condition
12. oktober 2026
Besvarelse fra The Vanilla Valley
Hello Michelle,
We’re pleased to hear that your order arrived promptly and that everything was in good condition. However, we’re sorry to hear that your parcel was left on the doorstep in the rain. We appreciate you bringing this to our attention and will pass your comments on regarding the delivery experience. Thank you for your review 😊
Besvarelse fra The Vanilla Valley
Hello Barbara,
Thank you for your review 😊We’re delighted to hear that you were pleased with our service and that your order arrived quickly.
Besvarelse fra The Vanilla Valley
Hello Sammar,
We’re delighted to hear that you’re happy with the quality of your items and that they arrived quickly. Thank you for your review 😊
It was straightforward to navigate your…
It was straightforward to navigate your Web site, order and pay.
The items I ordered arrived promptly
10. oktober 2026
Besvarelse fra The Vanilla Valley
Hello Susan,
We’re delighted to hear that you found our website easy to navigate and that the ordering and payment process was straightforward. Thank you for your review 😊
Besvarelse fra The Vanilla Valley
Hello Marta,
We’re glad your order arrived quickly and safely. Thank you for your review 😊
Brilliant Service
I have used Vanilla Valley for some while now and have always found their products to be 1st class and delivery quick. My last order had one incorrect item and having emailed to explain, I received the correct item just over 24 hours later. Brilliant customer service.
8. oktober 2026
Besvarelse fra The Vanilla Valley
Hello John,
Thank you so much for your review 😊 We’re delighted we could resolve the issue quickly and that you were happy with our service.
Easy to use website
Easy to use website. Great range, and Simple ordering, reasonable delivery charges. Will use them again.
12. oktober 2026
Besvarelse fra The Vanilla Valley
Hello Renato,
We’re delighted you had a positive shopping experience and look forward to welcoming you back for your next order. Thank you for your review 😊
I can't say anything about my last…When it comes to the delivery company, I am dissatisfied because the parcel is never delivered on time and is always very late.
I can't say anything about my last order yet because it hasn't arrived yet.It has been in Inverness since Thursday but for some reason it has not been delivered yet.
11. oktober 2026
Besvarelse fra The Vanilla Valley
Hello,
We’re sorry to hear that your order hasn’t arrived yet and understand how frustrating delivery delays can be. Unfortunately, the courier does not notify us of delays, so as we hadn’t been contacted about this issue, your review is the first we’ve become aware of it. A member of our customer service team has now raised this with the courier and will be in touch via email to discuss the next steps. We apologise for the inconvenience and appreciate your patience while we look into this for you.
Great Company
Great ordering experience with great delivery time and all very carefully packaged…..as always. Easy website to use. Very pleased with all the products I ordered.
10. oktober 2026
Besvarelse fra The Vanilla Valley
Hello,
We’re so pleased to hear you’re happy with your order and continue to enjoy shopping with us. Thank you so much for your review 😊
Lovely experience
Lovely experience
First time ordering from this company
Highly recommend
Quick delivery 🚚
10. oktober 2026
Besvarelse fra The Vanilla Valley
Hello Anisa,
We’re delighted to hear you had a great first experience with us and that your order arrived quickly. Thank you for your lovely review 😊
Ordered on the 9th October
Ordered on the 9th October, here we are on the 17th and the item still hasn’t arrived. Terrible, wouldn’t order from them again.
9. oktober 2026
Besvarelse fra The Vanilla Valley
Hello Sharon,
We’re sorry to hear that your order hasn’t arrived and understand how frustrating this must be. This is the first time we’ve been made aware of the issue, as the courier does not notify us of any delays. Your order was dispatched on 12th October, and we have now raised this with the courier for further investigation. A member of our customer service team will be in touch via email to discuss the next steps and help resolve this for you. We sincerely apologise for the inconvenience and disappointment caused.
I have been shopping with Vanilla…
I have been shopping with Vanilla Valley for over five years for my cake business, and I can honestly say they have been very reliable. Their website has changed over the years, and they have introduced new features and products, which I think is a great idea and makes shopping even better.
Recently, I ordered a cake dummy, but unfortunately, the wrong one was sent to me by mistake. However, their team was able to resolve the issue and send me the correct one I needed. I really appreciate how they handled the situation and put things right.
It is reassuring to shop with a company that values its customers and is willing to correct mistakes when they happen. I would highly recommend Vanilla Valley to anyone looking for cake decorating supplies, whether you run a cake business or simply enjoy baking and decorating cakes at home.
Thank you, Vanilla Valley, for your continued reliability and good service over the years. I look forward to shopping with you for many more years to come!
8. oktober 2026
Besvarelse fra The Vanilla Valley
Hello,
Thank you so much for your lovely review and for supporting Vanilla Valley over the past five years 😊We’re delighted we could resolve the issue with your cake dummy and really appreciate your kind words and continued loyalty. We look forward to supporting your cake business for many years to come!
Always a very personal experience always amazing goods with lots of top offered
Always a 5 star service
18. august 2026
Besvarelse fra The Vanilla Valley
Hello Karen,
We’re delighted to hear that you’re always happy with our products and personal service. Thank you so much for your review 😊
Besvarelse fra The Vanilla Valley
Hello Lesley,
We’re really pleased to hear you’re happy with our products and delivery times. Thank you for your review 😊
Quick & easy service.Colours of icing…
Quick & easy service.Colours of icing were perfect for what I needed.Thank you.
5. oktober 2026
Besvarelse fra The Vanilla Valley
Hello Sarah,
We’re delighted to hear that you were happy with our quick and easy service and that the icing colours were just what you needed. Thank you for your review 😊
Item arrived quickly but not next day
Item arrived quickly but not next day,
Great quality and service
5. oktober 2026
Besvarelse fra The Vanilla Valley
Thank you for your lovely feedback! We’re glad your order arrived quickly and that you were happy with the quality and service. We do offer a next day service which can be selected at the checkout page. Your order was sent free postage on a 3 - 5 working day service.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff.
Always use vanilla Valley they have everything a baker needs.
2. oktober 2026
Besvarelse fra The Vanilla Valley
Thank you so much for your lovely review! We’re delighted to hear that our team has been helpful and knowledgeable. It’s wonderful to know that Vanilla Valley is your go-to place for all your baking needs.
Love this company brilliant service and…
Love this company brilliant service and prompt deliveries
7. oktober 2026
Besvarelse fra The Vanilla Valley
Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with our service and prompt deliveries.
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