The Sleep People Limited Anmeldelser 

I booked a return of item as it was a repeated item. The lady on customer service was really humble and nice . She booked a collection for me in a minute without asking any questions

As my motorhome (Ruby) is just coming up to twenty years old this year, with all her original upholstery, the cushions are rather hard for sleeping on. Much as I love her, the foam clearly has seen better times and I have often ended up getting up in the mornings with a stiff back.

So as I saw an offer of a mattress topper being sold by The Range, I bought one. Unfortunately it turned out to be too large because I still have trouble with metric measurements (my excuse is that I am nearly eighty & was brought up with imperial). The Range told me I would have to deal direct with the manufacturer, The Sleep People, so that is what I did.

When I contacted them, the initial reaction was that it would not be possible to get a replacement topper made smaller since the one I had bought was a standard size. However after discussion with one of the staff, Megan Norbury, she said that their sister company might just be able to accommodate me & she would enquire & get some prices for me.

When Megan got back to me, she had been successful and for an additional cost, they could make me a custom topper. To save further outlay on couriers and because I was going away anyway, I went up to Ossett to fetch the new topper – it fitted the single sofa perfectly and I am delighted with it. Not only have I had five successive nights’ sleep (successful) with no back trouble in the mornings, I am delighted not only with that, but the service I received.

Well done Megan, you are a real asset to the company; & I trust that they fully appreciate you - thank you so much!! x

I ordered the wrong size mattress and contacted the company to arrange return and refund. I spoke to Martha who was very helpful, very quick to respond and and answered all my messages promptly! I was very impressed. Everything was sorted out for me with no delay.

Efficient service, my mattress arrived quickly. Really great customer service by Martha after I realised I had ordered the wrong size mattress - she quickly arranged a refund for me.

After making a mistake with an order through Debenhams, I emailed this company and was helped by Martha. She was extremely helpful in sorting out a courier to collect the order swiftly and processing the refund. I could not recommend the customer service from this company enough

Great resolution to an issue by Martha who was helpful friendly and quick. Would definitely recommend this company and buy from them again.

Finally had my delivery the worst serine ever had and customer service is wast of time I recommend every keeps clear of this company they quick taking your money but take weeks to deliver after telling you within 4 days I took day off work jest to make sure we received it this time and b&q should be a shamed off have they company linked to them

Everyone be careful before buying a mattress from bed people mattress is impossible to sleep on my grandson is sleeping on the floor they will not help saying all mattress make loud noises I am a pensioner who can’t afford to waste money

Great customer service.
Had an issue with delayed delivery. Martha & Meghan, we’re very helpful & sorted delivery for me & arranged a discount for delay. Speedy response, communication with real people, problem solved within receipt of email.
Thank you both.

I ordered a mattress topper for delivery by a specific date and after speaking with Martha my order was delivered on time which enabled my dad to be discharged from hospital. I was very happy with the service I received.

Martha was great from start to finish. Great quality mattress. Very friendly professional service and would buy from again.

Thank you so much Martha in Customer Service for helping me with my order which I placed over the Easter holiday. I called regarding the delivery of my two single mattresses, 8 inch orthopaedic/memory foam. Martha kindly called the factory for an update and had my delivery out for delivery the next day. Martha also assured me if I had any further enquiries that she was happy to answer them. Will definitely order quality products from yourselves again.

Martha was brilliant! She resolved my issue straight away & reassured me all the way! Thank you for a brilliant interaction with the company ⭐️5 stars!!

Thank you Martha Swift. Dealt with my case quickly and professionally. Very appreciated x

Dealt with Martha Swift after a mishap with the delivery company but she was excellent and sorted a replacement for us very quickly. Great customer service.

Just quick easy and simple

Bought 2 single mattresses through wowcher. Very good quality and the customer service was excellent. I had a slight delivery issue but Martha delt with it quickly and efficiently.

Martha in customer support was so helpful. Had an issue with the mattress purchased. Martha was quick to respond and rectify the issue. I am a happy customer and will return when I need another new mattress.

Bought a 2ft 6 memory foam mattress for my adjustable bed back in October as have damage at my spine and getting a decent mattress is hard.
Issue with it but not sleep people's fault and after contacting them this month (February) they went out of their way to help and sent me new mattress. Dealt with Megan who was extremely helpful and always responded very quickly to my messages.
Getting a sleep without being in extreme pain is difficult enough for me but what with the 10inch foam mattress and an adjustable bed this is not as much of an issue now.
Thank you Megan and The Sleep People.
Gillian

Martha Smith was brilliant, efficient and very helpful