Have used them 1st time great prices n speedy delivery within 48hrs Double mattress as shown in their pics great overall think most negative reviews on was about delivery mine was excellent 👍 Will... Se mere
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Se, hvad kunderne siger
The mattress came much sooner than expected and was delivered in a way that was convenient. The mattress appears to be very good quality and is comfortable.
Cannot comment on the mattress as I haven't received it yet. Delivery date was given for the 30-31st, on the website (ordered via B&Q) when i checked status of Delivery via DHL it stated it had been... Se mere
Ordering was very straightforward n website easy to use.Good price.Mattresses arrived quickly.Easy to install, not to heavy and come to life when they’re unrolled. I noticed a bit of a chemically sme... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Mattress Manufacturer based in Ossett, West Yorkshire. Family owned and run with capacity to produce over 275,000 mattresses a year. We produce Bonnell Sprung, All Foam and Pocket Sprung Mattresses to suit all needs.
Kontaktoplysninger
Royds House, Royds Mill, WF5 9YA, Ossett, Storbritannien
- 01924764907
- info@thesleeppeople.co.uk
- www.thesleeppeople.co.uk
4,0
God
237 anmeldelser
Har besvaret 75 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Speedy arrival
The mattress came much sooner than expected and was delivered in a way that was convenient. The mattress appears to be very good quality and is comfortable.
9. april 2026
Very efficient and quick service in…
Very efficient and quick service in delivering a very high quality mattress cover.
8. april 2026
Mattress is amazing value
Mattress was very very well priced. Quick delivery and very comfortable. Wasn’t easy to find an European king mattress in the UK!
7. april 2026
Misleading delivery times and unhelpful customer service
I paid for next day delivery and choose to order from The Sleep People limited because of the quick turnaround , it actually came a day later than the advertised free delivery I was offered at checkout.
I contacted customer services to ask for refund of my delivery charge as it took longer than their free delivery to which Jade replied , omitting to answer my question just telling me it had just been delivered . Obviously I knew that , that wasn’t what I had asked . She didn’t acknowledge the content of my email at all , totally ignored it .
An explanation to a question is a basic requirement for customer Service surely .
Not impressed as it comes across as disinterested and rude .
10. april 2026
Uopfordret anmeldelse
Cannot comment on the mattress as I…
Cannot comment on the mattress as I haven't received it yet.
Delivery date was given for the 30-31st, on the website (ordered via B&Q) when i checked status of Delivery via DHL it stated it had been delayed.
My issue is if you cannot guarantee delivery for the dates you state on the website then you should not advertise them, I feel when you are looking for a product then a date of delivery is a big pull factor.
31. marts 2026
Uopfordret anmeldelse
Bed is beautiful
Bed is beautiful, made and handled with care, exquisite quality for the price, don’t worry about being scammed, these guys deliver, just amazing.
10. marts 2026
Please don't fold topper in half…
Excellent service. It would have been 5 star if you hadn't folded the topper in half, I realise it's about shipping cost, but it's been over a week and we are only now able to use it as the fold was so prominent for so long
5. marts 2026
Comfy mattress
It was a very easy and speedy transaction the mattress came within five days and it is lovely. No harsh smells nice and comfortable. Highly recommend.
23. februar 2026
Good price, excellent delivery
The mattress was a good price and the measurements were accurate (as it is an odd sized bed). I was particularly pleased with the delivery as the delivery man carried the mattress up the stairs and put it in the required bedroom. This would have been difficult for me to do as I'm unsteady on my feet. It was also delivered when I expected
23. februar 2026
natural materials are good
natural materials are good. I hope that the bed truly is free from toxic glues and chemicals like formaldehyde and VOC's which tbh I feel ALL beds should be free of.
I personally think it should be put into law that no beds are made with harmful chemicals, toxic glues and critically have no off-gassing VOC's, as I previously bought a foam bed bought from Amazon and the off-gassing VOC's were so bad it accutely poisoned me. I'm an adult, I can't imagine what that could have done to a young child/infant...it could have killed them.
That said I've had no off-gassing thankfully from your bed. The only issue I have is that I'd have preferred it to be a bit firmer, it's a bit too soft.
9. februar 2026
Besvarelse fra The Sleep People Limited
Hi Niki,
Thank you for raising this, and we appreciate the opportunity to clarify.
While adhesives are used in mattress construction, we want to reassure you that the mattress you ordered is foam-free. We carefully select the glues we use to ensure they are compliant with safety standards and suitable for use in bedding products.
We are based in the UK, and all of our mattresses are manufactured in line with UK regulations and guidelines. In addition, we are proud members of the National Bed Federation (NBF), which means our products and processes are independently audited on a regular basis. This ensures that all components we use are fully compliant, responsibly sourced, and well above required safety standards.
We are also using foam, which is CertiPUR certified, meaning that it passes rigorous testing to ensure clear criteria is met to comply with restrictions concerning substances in foam which may be of concern for health or the environment. You can find out more about this testing here: https://europur.org/certipur/
While we’re sorry to hear about your disappointing experience with a mattress purchased elsewhere, it’s reassuring to know that our mattress met your expectations in terms of materials and off gassing, even if the comfort level wasn’t quite to your personal preference. We appreciate your honest feedback, as comfort can be very subjective.
We take product safety, transparency, and customer wellbeing extremely seriously, and we’re always happy to answer any further questions about materials or construction. Thank you again for your feedback and for choosing our mattress.
Kind regards,
Megan
FAULTY mattress and seller refused to refund
I received mattress from the sleep people and it is FAULTY. The sleep people refused to make refund and asking me to return the mattress, which cost over GBP200.00 The product cost was GBP 147.00. Emails back and forth useless. They are now saying the fault sagging in the centre is of the mattress is usual happens. But this claim of the sleep people was not mentioned in the description. I will take the matter to Court for this kind of deception.
2. februar 2026
Besvarelse fra The Sleep People Limited
Thank you for taking the time to leave your review. We’re sorry to hear that you’re unhappy with your experience and would like to clarify the situation for transparency.
After you contacted us, our team followed standard procedure by requesting photographs of the mattress to assess the reported issue. Unfortunately, no images or evidence of a manufacturing fault were provided. You advised that the mattress only dipped when you were lying on it, which is normal behaviour for foam mattresses as they are designed to conform to body weight and shape. This does not indicate a manufacturing defect.
As the mattress had been opened and used, and no fault was identified, the issue was deemed to be related to comfort rather than a defect. As outlined in our terms and conditions, used mattresses cannot be accepted for a refund on comfort grounds.
Despite this, our team still offered a refund as a goodwill gesture, subject to the mattress being returned at the customer’s expense, as there was no confirmed manufacturing fault. Return costs are arranged independently by the customer, and from our experience typically range between £40–£50 depending on the carrier — we are unclear where the £200 figure mentioned has come from.
You declined the return option and have continued to state the mattress is faulty without providing the requested evidence. Our team has made multiple attempts to resolve the matter, however without either the return of the mattress or proof of a manufacturing defect, we are unable to proceed further.
We remain open to resolving this fairly should the requested evidence be provided or the return option be taken up.
Kind regards,
The Sleep People Customer Support Team
Have used them 1st time great prices n…
Have used them 1st time great prices n speedy delivery within 48hrs
Double mattress as shown in their pics great overall think most negative reviews on was about delivery mine was excellent 👍
Will leave mattress for 24hrs or so to settle as coiled .....update yes thanks comfy great prices speedy delivery so thank U
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra The Sleep People Limited
Hi J,
Thank you for the review! We are glad to hear that our couriers performed well in this instance, and we will make sure the positivity gets passed over to them. We hope that our mattress is now performing to your expectations!
Kind regards,
Megan
Great mattress
Great mattress, bonus it's made in UK as this was one my priority. On time delivery and children say very comfy. Thanks
8. januar 2026
Besvarelse fra The Sleep People Limited
Hi Alex,
Thank you for your review, we are very glad to hear that your children are finding the mattress comfy! We pride ourself on being a family run, UK based company, we are happy to see this also resonates with our customers.
If you ever need any further help or have any questions or concerns, please don’t hesitate to reach out to us!
Kind regards,
Megan
Besvarelse fra The Sleep People Limited
Hi Benn,
Thank you for leaving us a 5 star review! We are glad to hear that you are happy with your all-around experience. We try our best to offer great value for money, and design each product with comfort in mind.
If you ever have any future questions or concerns, please feel free to get back in contact with us. We will always be happy to help!
Kind regards,
Megan
Very fast dispatch and delivery,
Very fast dispatch and delivery,
Item arrived in excellent condition
and is very comfortable to sleep on.
I just wish there were more companies like The Sleep People.
Many thanks.
9. februar 2026
Besvarelse fra The Sleep People Limited
Hi Brian,
Thank you so much for taking the time to leave us a review. We are very happy to hear that you are enjoying your mattress and finding it comfortable. Our production team tries their best to get your order made, dispatched and delivered as soon as possible. We will make sure this praise gets passed through to them.
If you ever need any help in the future about this order or any others, please feel free to get back in contact with us. We will always be happy to help!
Kind regards,
Megan
Great price, good matress
Very efficient, quick responding and delivery. The mattress seems a bit soft but my daughter loves it
6. februar 2026
Besvarelse fra The Sleep People Limited
Hi Lucie,
We’re glad to hear that our delivery process met your expectations. At The sleep People we are always trying our best to make sure we run as efficiently as possible. It’s great to hear that your daughter loves the mattress, even if the comfort level didn’t quite reach your personal preference. We always appreciate the honest feedback, as comfort can be subjective, and can help other customers make a decision on which model they may want.
If you ever have any future questions or concerns, please feel free to get back in contact with us. We will always be happy to help!
Kind regards,
Megan
Besvarelse fra The Sleep People Limited
Hi
Thank you for taking the time to leave us a review, we appreciate any feedback that we get. We’re happy to hear that you had a good experience with us here at the sleep people.
If you ever have any future questions or concerns, please feel free to get back in contact with us. We will always be happy to help!
Kind regards,
Megan
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