Courteous courier first of all. I finally found my mattress! After decades no back pain in the morning - priceless. I strongly recommend this mattress to those who suffers from herniated disks,... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great product, very comfortable. Swift delivery and all as described. Kept up to speed with delivery progress. Great service all round.
updated - ordered via Amazon - passed to Evri who delayed delivery because they said the package was too large & needed a specialist courier with a van.When goods did finally arrive (late) they were d... Se mere
Have used them 1st time great prices n speedy delivery within 48hrs Double mattress as shown in their pics great overall think most negative reviews on was about delivery mine was excellent 👍 Will... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Mattress Manufacturer based in Ossett, West Yorkshire. Family owned and run with capacity to produce over 275,000 mattresses a year. We produce Bonnell Sprung, All Foam and Pocket Sprung Mattresses to suit all needs.
Kontaktoplysninger
Royds House, Royds Mill, WF5 9YA, Ossett, Storbritannien
- 01924764907
- info@thesleeppeople.co.uk
- www.thesleeppeople.co.uk
4,0
God
275 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra The Sleep People Limited
Hi Michael,
Thank you for taking the time to leave us a review. It’s great to hear that you are happy with our all-around service. We’re also glad to hear that you are happy with the quality of your mattress, our team works hard to make sure each mattress is always made up to standard.
If you ever have any future questions or concerns, please feel free to get back in contact with us. We will always be happy to help!
Kind regards,
Megan
Very quick and helpful
Very quick delivery. We had an issue with what was delivered, this was resolved after some emails and copies of the label sent but be prepared if there is a problem, you will need exact evidence to get it resolved.
19. januar 2026
Besvarelse fra The Sleep People Limited
Hi Carol,
Thank you for giving us your honest review, we always appreciate these, and it helps us improve going forwards. It’s disappointing to hear that our production team missed the mark on getting the right mattress delivered the first time. We appreciate the opportunity to clarify that we need the exact evidence to get this resolved, so our quality department can do a through investigation on what has gone wrong and make sure that the same mistake does not happen again. However, we do understand that this can be an inconvenience so we do apologise for this.
If you ever have any future questions or concerns, please feel free to get back in contact with us. We will always be happy to help!
Kind regards,
Megan
Fast delivery
21. januar 2026
Besvarelse fra The Sleep People Limited
Hi Donna,
Thank you for your five-star review! We’re glad to hear that our delivery company performed well and delivered the item fast for you. We will make sure to get this praised passed over.
If you ever have any future questions or concerns, please feel free to get back in contact with us. We will always be happy to help!
Kind regards,
Megan
Had what I wanted in stock with a quick…
Had what I wanted in stock with a quick delivery so am very happy thank you
15. januar 2026
Good value for money
My son liked his new mattress. It is moderate firm and comfortable. It is worth the price and I will recommend it.
20. januar 2026
I found the mattress soft but a bit…
I found the mattress soft but a bit lumpy. I'll turn it over and see if it's better
20. januar 2026
Besvarelse fra The Sleep People Limited
Hi,
We are sorry to hear about the experience that you have had with our mattress. Rotating a mattress can help with the feel of the item, however if you continue to have any concerns or issues, please reach out to us on info@thesleepeople.co.uk and we will be able to get this investigated for you.
We hope you have a nice day.
Kind Regards,
Megan
Don't Buy from this Company!
NB- I purchased this mattress from Starlight Beds however they are the same company and all my correspondence to Starlight comes from The Sleep People.
I wrote a review on this mattress when I purchased it 3 months ago which was positive due to good customer service and swift delivery . However after the double mattress has been slept on by a 7 stone teenager since the end of September it has become bobbled, discoloured and worse of all it has dipped in the middle. God only knows how it would fair with 2 grown adults occupying it?? It's a shame I can't post photos on here, as everyone I have shown cannot believe the state it's in - apart from Starlight Beds of course . To them this is normal wear and tear and despite a back and forth via email they continue to believe that is the case. It most definitely is NOT 'just wear and tear' and judging by the first 3 months use it will not be fit for purpose within 12 months - which ironically is the length of the guarantee they give you. Although I'm not sure what the guarantee is worth as significant dipping is not covered. AVOID AT ALL COSTS UNLESS YOU WANT TO PURCHASE A NEW MATTRESS WITHIN THE YEAR.
EDIT AFTER THEIR RESPONSE . the response from sleep people suggested I did not send photos of the dip. I did send pics however they then requested I measure the dip and send photos of the measurements. At this point I gave up. I was not going to win.
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra The Sleep People Limited
We’re sorry to hear about your disappointment with the mattress and understand how concerning it is to experience these issues within a short period of use. We appreciate you acknowledging the positive service you initially received, but we regret that the product performance has not met your expectations over time.
As discussed during our email correspondence, our assessments are carried out in line with the terms of our warranty and manufacturing guidelines. We did request images showing the reported dipping so that we could investigate this further; however, we did not receive these. That said, we understand that this outcome was not what you had hoped for. We appreciate you taking the time to share your feedback, and your comments have been noted and will be passed on for further review. We’re sorry that on this occasion we were unable to reach a resolution that met your expectations.
A Breeze
Ordering was very straightforward n website easy to use.Good price.Mattresses arrived quickly.Easy to install, not to heavy and come to life when they’re unrolled. I noticed a bit of a chemically smell initially.Feedback from my guests nights sleep was positive with a Comfy rating
5. januar 2026
Great English Company very competitive…
Great Little English Company very competitive prices rapid delivery
2. januar 2026
Excellent service
I have bought a couple of mattresses from The Sleep People - they are excellent value, and were delivered promptly with no problems. Highly recommended.
8. december 2025
Outstanding!
I bought a bog standard foam mattress (no memory foam) for under £90 (Single size) for my guest bedroom and its more comfortable than my £800 mattress - says it all really!
8. december 2025
Peaceful sleep
I received the mattress within days. Communication was excellent, regular updates and ability to track the delivery.
Best of all, the mattress is like a cloud.
Excellent value for money.
8. december 2025
Wonderful customer service
We bought a mattress for our sons birthday and I stupidly opened it and realized I had got the measurements wrong. I spoke to Rebecca on the phone who was incredibly kind and said we could keep the mattress, and that she would refund it as we could not use it for the current bed. We have since bought the correct mattress and are super pleased with both the product and customer service we received. There were no hidden costs, only kindness. Thank you Rebecca!
5. december 2025
Uopfordret anmeldelse
Bed was bought for my grandson
Bed was bought for my grandson.
He was very happy with it on his new cabin bed .
We were happy on its price abd how quickly it was delivered.
12. november 2025
Good price, fast delivery. Easy process
Good price. Fast delivery. Seems like a good quality product - although not tested yet!
Everything went easily and well.
18. november 2025
Great for aching joints hard foam mattress
Googled for a specific mattress and the sleep people came up had everything we were looking for ordered without problem delivered without problem. Mattress exactly as described and it is perfect for requirements.
Had a couple of nights sleep on it now and much easier on the joint pains thank you
19. november 2025
Uopfordret anmeldelse
Amazing!
Mattress is perfect, extremely soft and packaged well for easy unboxing, definitely recommending this company to anyone in need!
5. november 2025
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