Courteous courier first of all. I finally found my mattress! After decades no back pain in the morning - priceless. I strongly recommend this mattress to those who suffers from herniated disks,... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great product, very comfortable. Swift delivery and all as described. Kept up to speed with delivery progress. Great service all round.
updated - ordered via Amazon - passed to Evri who delayed delivery because they said the package was too large & needed a specialist courier with a van.When goods did finally arrive (late) they were d... Se mere
Have used them 1st time great prices n speedy delivery within 48hrs Double mattress as shown in their pics great overall think most negative reviews on was about delivery mine was excellent 👍 Will... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Mattress Manufacturer based in Ossett, West Yorkshire. Family owned and run with capacity to produce over 275,000 mattresses a year. We produce Bonnell Sprung, All Foam and Pocket Sprung Mattresses to suit all needs.
Kontaktoplysninger
Royds House, Royds Mill, WF5 9YA, Ossett, Storbritannien
- 01924764907
- info@thesleeppeople.co.uk
- www.thesleeppeople.co.uk
4,0
God
275 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very Good Service
I found it very easy to order the mattress. It was delivered on time. The mattress is very good and my sleep has significantly improved since I started using it and represents good value for money. I would recommend it.
22. oktober 2025
Excellent customer service
I ordered a mattress from The Sleep People. It was a good quality item delivered promptly. Unfortunately it did not fit my irregular sized bed well enough and I had to return it. This was handled well by the company and a refund issued promptly. Customer services were excellent with quick and helpful email responses
31. oktober 2025
Quick delivery can't fault that
Quick delivery can't fault that, overall quality of king size mattress not great but can't expect miracles for the price. Getting a memory foam mattress topper to alleviate the uncomfortable spring feeling.
27. oktober 2025
Terrible experience!!
Terrible experience!!
I bought a mattress through Groupon sold by the sleep people limited When the mattress arrived, it was nothing like the description or photographs shown on your website. The item was advertised as approximately 23 cm in depth, yet the mattress I received measures only 16 cm. The quality is also extremely poor — it collapses to the floor as soon as someone lies on it, offering no proper support.
I immediately contacted Groupon customer support and submitted photographs showing both the incorrect depth and the collapsed mattress, but after more than two weeks, I still have not received a refund or confirmation that one is being processed.
All I have received is emails apologising but no money !
All I hope is that I don’t lose my money
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra The Sleep People Limited
We’re sorry to hear about this and understand the frustration caused. Unfortunately, refunds for Groupon orders cannot be processed manually by us, as they are handled directly by Groupon. We hope to hear that you have now been reimbursed; however, if this is not the case, please contact us at info@thesleeppeople.co.uk so we can assist further where possible.
A very easy transaction and prompt…
A very easy transaction and prompt response from their customer service team! Besides a very comfortable mattress which they expedited as delivery is usually 4-5 days. Thank you.
14. oktober 2025
Pleased that everything as ordered
The main reason my experience was great, was that the mattress was actually the size I ordered (unlike the one I ordered from a different seller)! It was very reasonably priced, arrived quickly and my daughter finds it comfortable.
2. oktober 2025
Had the correct size of mattress for my…
Had the correct size of mattress for my daybed, small European, a range of mattresses available, quick delivery, comfortable mattress. Good value for money
9. oktober 2025
Simple and easy to order
Simple and easy to order.
Items came within the stated time frame.
6. oktober 2025
5* service
Easy to access online site, chose what I wanted & delivery was quick which was essential for me. Whole experience was positive from start to finish.
2. oktober 2025
I'm absolutely disgusted by the…
I'm absolutely disgusted by the customer service and way I was treated I wish I had seen the reviews on them before purchasing via bnq . I have had mattress 2 months which isn't long hardly slept on due to the springs hurting my back . I have 12 months warranty but yet even tho it's been 2 months I'm not allowed to return or get a refund. the staff n manager are so horrible and arrogant laughing at me on phone the emails are shocking I wouldn't recommend this company to anyone . now stuck with a mattress I can't use
2. oktober 2025
Uopfordret anmeldelse
good website and quick delivery
17. september 2025
Good Company, Awful Delivery Service
The Sleep People didn't deliver my mattress when it was expected. The delivery company they use (DHL) completely screwed up and ruined the experience for me. Causing me immense stress. I appreciate delivery is technically out of a shop's hands but because firms no longer deliver their own goods, it's symptomatic of how UK brands are falling apart because of horrendous global courier services. Shame as it means I can't recommend them after my experience.
26. september 2025
Uopfordret anmeldelse
Besvarelse fra The Sleep People Limited
We’re very sorry to hear about your experience and the stress caused by the delayed delivery. While we work with third-party couriers, we fully recognise that the delivery experience reflects on us, and we regret that this did not go as expected. This is not the level of service we aim to provide.
We appreciate you taking the time to share your feedback, as delivery reliability is something we continuously review with our courier partners. We’re sorry that this experience has affected your confidence in recommending us and thank you for bringing it to our attention.
Easy site to navigate
Easy site to navigate, safely delivered and plenty of updates received.
Also great price and comfy mattress
29. august 2025
I haven't received my order yet
8. september 2025
Besvarelse fra The Sleep People Limited
Good Afternoon,
I’m very sorry that your item didn’t arrive on time and for the trouble this has caused with our couriers. We’ve reached out to you directly regarding your order, and we hope to find a resolution that feels fair and satisfactory for you.
Kind regards,
Megan
ZERO STARS IF OPTION
ZERO STARS IF OPTION! AVOID AT ALL COSTS! Will tell you the mattress is coming but it will never turn up. After multiple phone calls still no mattress and just excuse after excuse and broken promises that it’s coming. As a business I do not know how they are still going after reading all the reviews this is happening to multiple people.
12. september 2025
Uopfordret anmeldelse
Besvarelse fra The Sleep People Limited
Good morning,
I’m truly sorry to hear about the difficulties you’ve experienced with your delivery. We have recently encountered some challenges with our couriers, but please rest assured that we are already addressing this by moving to a new delivery partner. If you could kindly get in touch with us at info@thesleeppeople.co.uk
Kind regards,
Megan
We bought a mattress and i can say is…
We bought a mattress and i can say is really worth the price and the comphy. thanks
27. august 2025
Great Topper and Service.
Handled a hiccup in delivery excellently. Great product which moulds to your shape perfectly.
26. august 2025
still hasn’t arrive horrendous…
still hasn’t arrive horrendous delivery. extremely unhappy.
2. september 2025
Besvarelse fra The Sleep People Limited
Good morning,
I am sorry to hear about the experience that you have had with your delivery. Unfortunately, we did rely on Evri to collect, scan, and deliver your parcel, however they have severely let us down with this. We have now switched over to DHL due to the dire performance from Evri. DHL have given us a significant increase in the performance.
We apologise for all the inconvenience that Evri have caused on this occasion, and we are working hard to make up for their mistakes going forwards.
Kind regards,
Megan
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