Courteous courier first of all. I finally found my mattress! After decades no back pain in the morning - priceless. I strongly recommend this mattress to those who suffers from herniated disks,... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great product, very comfortable. Swift delivery and all as described. Kept up to speed with delivery progress. Great service all round.
updated - ordered via Amazon - passed to Evri who delayed delivery because they said the package was too large & needed a specialist courier with a van.When goods did finally arrive (late) they were d... Se mere
Have used them 1st time great prices n speedy delivery within 48hrs Double mattress as shown in their pics great overall think most negative reviews on was about delivery mine was excellent 👍 Will... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Mattress Manufacturer based in Ossett, West Yorkshire. Family owned and run with capacity to produce over 275,000 mattresses a year. We produce Bonnell Sprung, All Foam and Pocket Sprung Mattresses to suit all needs.
Kontaktoplysninger
Royds House, Royds Mill, WF5 9YA, Ossett, Storbritannien
- 01924764907
- info@thesleeppeople.co.uk
- www.thesleeppeople.co.uk
4,0
God
276 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
still hasn’t arrive horrendous…
still hasn’t arrive horrendous delivery. extremely unhappy.
2. september 2025
Besvarelse fra The Sleep People Limited
Good morning,
I am sorry to hear about the experience that you have had with your delivery. Unfortunately, we did rely on Evri to collect, scan, and deliver your parcel, however they have severely let us down with this. We have now switched over to DHL due to the dire performance from Evri. DHL have given us a significant increase in the performance.
We apologise for all the inconvenience that Evri have caused on this occasion, and we are working hard to make up for their mistakes going forwards.
Kind regards,
Megan
Great mattress had it a few days have a…
Great mattress had it a few days have a really good sleep very comfortable thanks
29. august 2025
I am still waiting for delivery and all…
I am still waiting for delivery and all has gone very quiet. Why should. Have to download an app to check status. Very disappointed as I need this mattress, expected it to be here 2 weeks ago and paid for it immediately.
19. august 2025
Besvarelse fra The Sleep People Limited
Good morning,
I’m very sorry to hear about the difficulties you’ve experienced with your delivery. Unfortunately, we relied on Evri to collect, scan, and deliver your parcel, but they have let us down on this occasion.
To ensure this doesn’t happen again, we have now switched to DHL, who have already shown a significant improvement in performance. We sincerely apologise for the inconvenience caused by Evri and are working hard to make up for their mistakes moving forward.
Kind regards,
Megan
UPDATE
UPDATE: Finally received my Double Mattress from these "Cowboy's) only to find a Chicken Bone inside the box!!! Absolutely disgusting!!!! NOT to mention the Mattress is NO WAY as described, it's NOT a"Memory Foam" mattress...
So soft (Not in a good way, as in a cheep and nasty way) this thing won't last 6months. AVOID AT ALL COSTS.
5. september 2025
Uopfordret anmeldelse
Speed, communication and great products
Speed, communication and happy with the product
21. august 2025
AVOID AVOID AVOID
AVOID AVOID AVOID I Ordered a small double mattress from B&Q was meant to be next day delivery should of been delivered on 21-08-25 by evri and got told today 02-09-25 that they will issue a refund as this has gone missing (how can you lose a mattress) I now have to wait 14 days for my money to be returned and the reason they gave in my refund invoice is customer changed their mind. Complete joke
2. september 2025
Uopfordret anmeldelse
Besvarelse fra The Sleep People Limited
Good morning,
I’m so sorry to hear about the trouble you’ve had with your delivery — I completely understand how frustrating this must have been for you. We had been relying on Evri to collect, scan, and deliver parcels, but unfortunately, they let us down badly in this case.
Because of this, we’ve now moved over to DHL, and we’re already seeing a big improvement in how smoothly deliveries are going. I truly apologise for all the inconvenience Evri’s service has caused you, and we’re doing everything we can to make sure your future experiences with us are much better.
Kind regards,
Megan
Bought a mattress from "The Range" only…
Bought a mattress from "The Range" only to find out it's from this company! Item was NOT delivered, contacted this company and was told......"Evri didn't pick it up and we are also changing courier services" after a bit of digging around I found out that this company doesn't dispatch items and after reading their reviews....they use the same lies to everyone!!!!! They NEVER pick up the phone (Probably know there's a lot of customers chasing up their orders). My advice would be..... DON'T ORDER FROM THIS COMPANY & IF YOU'RE ORDERING FROM ANOTHER COMPANY WHO USE THIS COMPANY, SHOP ELSEWHERE. 🚨
2. september 2025
Uopfordret anmeldelse
Besvarelse fra The Sleep People Limited
Good morning,
I’m very sorry to hear about the difficulties you experienced with your delivery - I completely understand how frustrating this must have been. We had been relying on Evri to handle collections and deliveries, but unfortunately, they let us down on this occasion.
To prevent this happening again, we’ve now moved over to DHL, and we’re already seeing a significant improvement in service. Please accept my sincere apologies for the inconvenience caused by Evri, and thank you for your patience as we work to ensure your experience with us is much smoother going forward.
I also want to apologise for the delay in getting back to you. The challenges with Evri placed unexpected pressure on our customer service team, but we’re committed to making sure communication is much more timely in the future.
Kind regards,
Megan
Brought through b&q
Brought through b&q
The sleep people you should be ashamed of yourself.
Still hasn’t turned up,
20. august 2025
Uopfordret anmeldelse
Besvarelse fra The Sleep People Limited
Good morning,
I’m very sorry to hear about the problems you’ve had with your delivery. We had been relying on Evri to handle collections and deliveries, but sadly they let us down badly in this instance.
Because of this, we’ve now switched to DHL, and we’re already seeing a much stronger and more reliable service from them. I sincerely apologise for the inconvenience caused by Evri.
Kind regards,
Megan
Search online and found The Sleep…
Search online and found The Sleep People, and bought 2 Mattresses. The web site was easy to navigate and found the product I needed. Excellent quality, competitive pricing. Delivery was easy to track and at the time stated.
11. august 2025
AVOID!!!
Ordered a double mattress through the range website. Meant to be delivered Thursday. It’s been stuck on “carrier awaiting pick up”. No help from this company or carrier. AVOID!!!
19. august 2025
Uopfordret anmeldelse
Besvarelse fra The Sleep People Limited
Good morning,
I’m really sorry for the problems you experienced with your delivery. Evri unfortunately let us down, but we’ve now moved over to DHL, and the service has already improved greatly.
I also apologise for the delay in getting back to you — the issues with Evri caused extra pressure on our customer service team, but we truly appreciate your patience.
We value your support and are confident your next experience with us will be much smoother.
Kind regards,
Megan
Bought Via B&Q
Bought Via B&Q. The mattress has a selling point of free next day delivery, unfortunately that's where it comes to an end. You pay, then you wait....and wait....and wait. No tracking, no delivery date, no communication. When you have no choice but to cancel no apology. Cowboys.
16. august 2025
Uopfordret anmeldelse
Besvarelse fra The Sleep People Limited
Good morning,
I’m really sorry for the trouble you had with your delivery - I know how frustrating that must have been. Evri sadly let us down here, but we’ve now moved over to DHL and are already seeing a big improvement.
We apologise greatly for the lack of communication from us. The difficulties with Evri also placed heavy pressure on our customer service team, which unfortunately led to some delays in responding.
Kind regards,
Megan
Good company and great response
8. august 2025
Pathetic Service
Pathetic Service, I Place an order through BnQ for double Mattress and they supposed to deliver it by Aug 5 but failed to do so now its Aug 7 they are not confirming any tracking detail and not informing when they will deliver the mattress. I am sleeping on couch because of their shit service. I don't why BnQ having these kind of supplier
7. august 2025
Uopfordret anmeldelse
Besvarelse fra The Sleep People Limited
Good morning,
I’m sorry to hear about the problems you’ve faced with your delivery. We had trusted Evri to handle the collection and delivery of your parcel, but sadly they let us down.
Because of this, we’ve now moved over to DHL, and we’re already seeing a much better level of service. I truly apologise for the inconvenience caused and want to reassure you that we’re working hard to make sure your experience with us moving forward is much smoother.
Kind regards,
Megan
AVOID AVOID AVOID
Bought a mattress through Wowcher. The listing stated 7/10 on firmness scale but it was like 3/10 when I received and tried it. I waited over a week to allow the mattress enough time to acclimate too. The springs were absolutely rubbish. I could've rolled the mattress back up by hand!
What's worse is that when I pointed out the issue, I was met with a load of excuses and demands for unnecessary information. I was then told I'd have to pay for the return! This despite the mattress being different to how it was described.
AVOID AVOID AVOID.
Following a response from the merchant:
A child can literally press the mattress together. It's cheaply and poorly made and this unscrupulous company is using platforms like Wowcher to make it almost impossible, and certainly undesirable, to return an item that clearly does not meet its description.
As if 7/10 is a subjective rating! You can literally walk into any bed retailer and it's the same.
18. juli 2025
Uopfordret anmeldelse
Besvarelse fra The Sleep People Limited
Good Afternoon,
I’m sorry to hear about the issues you’ve experienced with your mattress. Firmness can be a very personal preference and may feel different from person to person. To ensure there are no faults with the product, we kindly ask if you could provide further photos of the item.
If, after inspection, our quality team confirms that the mattress is not faulty, we are required to follow Wowcher’s guidelines, which state that the return costs must be covered by the customer.
We do apologise for any inconvenience this may cause and appreciate your understanding.
Kind regards,
Megan
Good quality mattress at an affordable…
Good quality mattress at an affordable price. Advice given over the phone on the product was useful in choosing which one to buy. Customer service department were also helpful regarding a previous purchase through a third party.
8. juli 2025
I ordered a Mattress through The Range…
I ordered a Mattress through The Range off the sleep people. Was supposed to be delivered 2 weeks ago. It has never arrived. EVRI say it was lost in transit. So I've emailed the range again stating I would like a replacement. They said they would get back to me within 72 hours after speaking to the sleep people. Im still waiting. Over 2 weeks late and still no mattress.
30. juni 2025
Uopfordret anmeldelse
Besvarelse fra The Sleep People Limited
Good morning,
I’m very sorry for the issues you had with your delivery. Evri let us down on this occasion, but we’ve since moved to DHL, and the service has been much stronger. We truly apologise for the inconvenience and are working hard to make sure things run far more smoothly moving forward.
Kind regards,
Megan
I ordered a Mattress on B&Q website as…
I ordered a Mattress on B&Q website as they had a sale on mattress's. I placed the order in 17th June 2025, it clearly stated that delivery would be 1-2 business days. 9 days later still no Mattress. The best bit is after 8 days of waiting, i informed via email to cancel my order as neither Evri, B&Q or The sleep people could tell me when the mattress was. I have numerous talks with all 3 companies. I am a Single mum with an additional needs child, who had to sleep on a couch whilst waiting for a response to which all is at fault. This then has a Physical and Mental impact on your health. If you are looking for a stress free purchase DO NOT USE ANY OF THESE COMPANIES.
26. juni 2025
Uopfordret anmeldelse
Besvarelse fra The Sleep People Limited
Good Afternoon,
I’m very sorry to hear about the difficulties you experienced with your delivery. We had been relying on Evri to collect, scan, and deliver your parcel, but unfortunately, they let us down on this occasion.
To prevent this happening again, we’ve now moved over to DHL, and we’re already seeing a much stronger and more reliable service from them. Please accept our sincere apologies for the inconvenience caused, and rest assured we’re working hard to make sure your future experience with us is far more positive.
Kind regards,
Louise
Prompt delivery, excellent product
Prompt delivery, love the topper, it has helped tremendously with back ache’ very happy with purchase
16. juni 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.