The Sleep People Limited Anmeldelser 

I was looking for a 10cm depth mattress as it was the recommendation for the floor bed I bought for my baby. After much search, I found their site and I ordered a single mattress 190cmx90cm but when it arrived it was about 5cm shorter. Because this was to be used on a floor bed for my baby, I didn’t want to risk the gap so I contacted them and they sent a replacement the following day. I received the correct size. Customer service was good.

I bought a superior cooling memory foam cooling foam mattress from this compaby my previous mattress was not a standard size so this had to be custom made by them.
This was a really good price compared to elsewhere I received excellent customer service and fast delivery.
I would highly recommend this company to anyone they are the best in the business.
Thank you for the best and most comfortable nights sleep I have had in years 😴

I ordered a bespoke mattress from The Sleep People just before Christmas 2024. It was delivered in January and it is the best mattress I have ever slept on. It was a third of the price of every other good make mattress I had looked at and I cannot recommend this company enough. First class customer service. Thank you

Honourable service .
My bed had lost its spring shortly after purchase and sleep people treated me better than debenhams (where I had purchased the bed originally) I recieved a refund .Great service and genuinely care about the customer.

Very good customer service. Responsive and supportive

Purchased a double memory foam matress back in October 2024 through the range. It is deffo no memory foam as stated the matress has already dipped in and I can feel the springs digging into my back it deffo was not worth the money and I'm sure this comes under false advertisement. The matress is poor quality. I contacted the range and this issue was not resolved because this company sells through marketplace. They also refused a refund even though it's not even 3 months old. Avoid this company as it really isn't worth paying for there items.

Just look at the pictures I’m gonna send on to you. What do you expect us to do with a soggy single mattress and you’re not responding to emails Sarah Cope

I had a few problem’s wth returning my mattress once i spoke to someone at the sleep range people the man who dealt wth my self was ever so kind so helpful. He really made my day. One ov the best. 👍

Had a problem with one mattress not delivered when it should have been…..ordered via the range got in touch with them eventually……wasn’t bothered just kept saying would hear from them in a few days! Took matters into my own hands and found phone number for sleep people, rang and spoke with MEGAN ( what a lovely lady)……mattress delivered the next day!!!

Bought a Sirius Bonell mattress via Groupon ready for bedroom refurbishment.
Wasn't comfortable from the outset. The springs creak and groan with the slightest movement.
Absolutely no comfort or support. It's only been slept on five times and has only become less comfortable.
Even the most heroic mattress topper can't come to the aid of this most uncomfortable thing.
I've slept in some pretty rough conditions over the years but this goes above and beyond.
Thankfully I've a relatively comfortable sofa to fall back on. Hope to return and receive a refund shortly.
To my mind, not of merchantable quality and not fit for purpose.

Great quality mattress for a great price!
We had a little issue with the mattress, the stitching around the edge had come undone BUT the issue was resolved and a new mattress was sent within 2 days, great customer service from Megan Norbury, thank you!

I brought a budget mattress for our guest room, the guest could feel every spring and every time they moved they thought they was going to fall off it so after an hour had to sleep on the sofa.

I have contacted yourselves to be told two different things…the first person said I could return it but at my own cost and they would send a label which I thought was terrible as it’s the quality of the mattress as to why we are sending it back…then this morning I received an email to say because it’s been slept on for AN HOUR I cannot return this for health and safety reasons…well you shouldn’t be able to sell a mattress like this for health and safety reasons.

I will be taking the matter further,,terrible customer service and an awful mattress I am now stuck with.

Ordered 2 Mattresses through Wowcher, then read reviews, tbh I was panicking I'd made a massive mistake....anyway both Mattresses arrived within a week, both in perfect condition.
Very happy customer 😁

Orderd a mattress via the range website. Mattress looks like it's past its used by date and ready to be replaced. There is no support to the mattress. You literally roll off the edges. Tried returning via the range who said I need to contact the Sleep People direct but their email address is invalid. Brand new mattress not fit for purpose. Once I was able to speak to someone at the sleep people, a refund was arranged

The customer service of this company was brilliant Michael helped me sort out collection so thank you for all your help 🙂

We had a problem with one of the mattresses we ordered. Good mattress but the wrong size was sent. Made contact and spoke to Megan Norberry, Megan was totally superb in her dealing with the matter. It was resolved with a couple of Phone calls and a couple of E-Mails. Megan was absolutely first class in every way, polite resourceful and a great sense of humour throughout. Thank Megan you are a great ambassador for your company. Should we need further furniture we will most deffinately use your company again. Gave the rating as Five Stars..... should be TEN for me once again many thanks Megan.

Purchased a mattress via b&q. I have confirmed it is the same company. But this mattress has an awful mould/toxic smell to it now I’ve tried everything and thought it was just me till I saw a review saying the exact same thing! Very disappointing!

Martha from The sleep people was so kind and helpful. Took 3 minutes to solve the problem of the matress being to big. They even donated the mattress to charity. A very kind caring person and company. Highly recommend them.

Ordered mattress from Debenhams, at least I thought I had. They took the money and first thing I received a message from D.B.Z saying it was due to arrive the following Wednesday but alarms were starting to go off as it mentioned a company called The Sleep people.
I waited to hear from Yodel, yes that company that fills you with dread as to exactly when it would be delivered.And waited. The scheduled day arrived and checking Yodels webpage it appears they havn't even picked it up yet.
So it starts, Debenhams have no customer service telephone number, no email and the options of contacting them via social media simply do not work.
So I turned my attentions to Yodel who said they had not had instructions to pick the item up although a number had been allocated to the job. When pressed they said the order was generated by a company called Starlight beds.
Starlight beds in the form of ..... finally answered after I had been placed on hold and then cut off several times. ..... was happy to check on what had gone wrong and immediately threw the blame firmly at Yodel losing the package. When I said that was a lie because Yodel had already told me they were still waiting for instructions to collect, she then said she could reorder or refund the money reorder would mean further delay so I opted for a refund, will I get it? and who is doing the reimbursement as I still think I ordered from Debenhams, Didn't I.
Time will tell but I suggest you stay away from any of the companies involved in this debacle of a sale.