Three out of my last 5 online orders have been cancelled by SB. No explanation. My birthday discount was bungled by SB on three occasions. They offered me a retrospective discount by way of apology,... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Keill and Amy from customer service are truly brilliant. Incredibly helpful, polite and quick with a response. I had a bit of a one off problem however, it was sorted qyickly, effectively and effic... Se mere
Great customer service, my issue was resolved quickly. Very happy . It would be even better to have more options for returning items for customers who live remotely. I hope Sweaty Betty will do this i... Se mere
I had an order that went missing in transit and I was only expecting to arrange a refund however Gemma K. found me a replacement pair of leggings and has arranged to have these sent next day delivery.... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 1998 by Tamara Hill-Norton, Sweaty Betty has been shaking up the activewear market for 20 years. Designed by women for women, Sweaty Betty's goal is to make you feel powerful and amazing from studio to street with the best fit and fabric.
Kontaktoplysninger
3,8
God
17 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 81 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Gemma K resolved my issue promptly
Gemma K resolved my issue promptly. Good experience.
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sweaty Betty
Hi there,
Thank you so much for taking the time to share your lovely feedback with us!
We’re delighted to hear that you received excellent support from Gemma K and that your issue was resolved quickly and efficiently. Providing friendly, responsive service is really important to us, so it’s great to know this came through.
We’ll be sure to pass on your kind comments to Gemma K, and we look forward to helping you again in the future.
Best wishes,
Customer Care
Exceptional service
Went to Liverpool Street store today and Rhian and Lena were there exceptional. They went above and beyond, they are exactly how you want retail staff to be. Helpful, courteous and friendly. I’ll definitely be back more often thanks to them - you’re the best.
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sweaty Betty
Hi,
We are so pleased to hear you received excellent customer service from Rhian and Lena when visiting our Liverpool street store.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
An unexpectedly pleasant experience
Had to go to the Ashford outlet today… filled with dread at the thought of huge crowds and the inevitable disappointment of returning home empty handed, we headed into town (*shudder).
My partner needed some leggings. “Great!” She said “They have a Sweaty Betty!”
Clueless, I nodded, and in we went.
She picked out some things and asked my opinion… I am old enough now not to fall into that trap. “Mmm, it’s alright.” I would remark.
Eventually, the senior manager came over and asked if we needed some help.
We would normally say that we were just browsing and shyly tiptoe out of the shop. This time, we agreed that we did in fact need some help.
The manager was brilliant! She helped my partner get exactly what she needed and checked in on us while in the changing rooms trying some things on.
I feel compelled to write this review as you rarely seem to get this level of service anymore.
We will definitely shop here again, what a pleasant experience!
Also, I should mention that the younger members of staff were polite and extremely helpful… a real credit to your brand!
31. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sweaty Betty
Hi,
Thank you for your lovely feedback.
We are delighted that you and your partner had such an enjoyable experience at our Ashford outlet store.
We will pass on your thanks to them.
Best wishes,
Customer Care
Monique at Sweaty Betty Solihull was…
Monique at Sweaty Betty Solihull was absolutely fantastic. She couldn't have been more helpful. She made the whole experience of shopping there pleasant and fun. My daughter was delighted with your help, Monique. Thank you
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sweaty Betty
Hi,
We are so pleased to hear you received excellent customer service from Monique in Solihull store!.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Can i just say Lilly was sooo awesommme…
Can i just say Lilly was sooo awesommme
Super helpful - a real pleasure !
When you have people like this, they are assets to a business
Thanks again for all your help !!!
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sweaty Betty
Hi,
Thank you so much for your feedback! We're really happy to hear that Lilly was able to to help you.
I'll make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
Don’t take the risk buying online, goods do not arrive and refund issues
I ordered 2 x explorers and a hoody for £214.60. My order never arrived despite chasing it. Then I received a return notice. Today I’ve been part refunded £136!! Where is the rest of my money!!
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sweaty Betty
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further.
Best wishes,
Customer Care
Amy was extremely helpful and resolved…
Amy was extremely helpful and resolved my issue immediately. Great service
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sweaty Betty
Hey,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from Amy and that your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Lost in warehouse
The order placed online never left their warehouse. When contacted stated must be lost so replacement to be issued. No attempt to consider customer service needs - arrange a swifter delivery or offer free postage etc Took a long time to sort this on the chat system. Will try to avoid online purchases with this company.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sweaty Betty
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have passed this on to the relevant team.
Should you have any further questions, please do not hesitate to reach out to our Customer Care team who will be more than happy to help further. You can get in touch via the 'Contact Us' section of our website here: https://bit.ly/3GPFA94.
Best wishes,
Customer Care
I had a problem redeeming a birthday…Excellent Customer Service
I had a problem redeeming a birthday voucher which I could not resolve online. There was a quick and helpful response to my email which sorted the situation and my purchase was quickly delivered
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sweaty Betty
Hi,
Thank you so much for taking the time to share your experience with us!
It's wonderful to hear that you had a great experience with our team on email and that your birthday voucher query was resolved for you.
We will make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
Gemma S was very helpful and patient…
Gemma S was very helpful and patient with someone who is not good with technology but Evri should employ people who can actually read door numbers
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sweaty Betty
Hi,
Thank you so much for taking the time to share your experience with us!
It's wonderful to hear that you had a great experience with Gemma S and that your query was resolved for you.
We will make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
I liked the clothes and the service was…
I liked the clothes and the service was pretty good. The girl cashier was really sweet, but the guy at the front had his nicotine (zyns) sitting out for everyone to see and it was off putting.
25. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sweaty Betty
Hi,
Thank you for taking the time to share your feedback with us.
We truly appreciate your feedback and have passed this onto the relevant team.
Best wishes,
Customer Care
Great experience in the Windsor store…
Great experience in the Windsor store could not help me enough
Thank you
24. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sweaty Betty
Hi,
We are so pleased to hear you received excellent customer service in our Windsor store and that your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Amazing in Clapham Junction Northcote…
Amazing in Clapham Junction Northcote store, and the sales lady was just a star! Love you! I has just bought the gift for my sporty sister who lives and works hard in Poland- the lady who is working today in Clapham Junction store is the BEST!❣️❣️❣️
24. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sweaty Betty
Hi,
Thank you for your lovely feedback.
We are delighted that you had such an enjoyable experience at our Clapham Junction Northcote store.
We will pass on your thanks to them.
Best wishes,
Customer Care
Sweaty Betty Windsor is always great!
Sweaty Betty Windsor is always a great place to shop. The staff are always friendly and super helpful! I always leave with what I came in for and more!
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sweaty Betty
Hi,
We are so pleased to hear of your wonderful experience when visiting our Windsor store.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
SB customer service are a very helpful team.
SB customer service are a very helpful team in answering queries or sorting checkout problems in their website.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sweaty Betty
Hi,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear the team were able to assist with your queries and checkout issues. We really appreciate your lovely review.
We hope that you enjoy your items and we look forward to assisting you again in the future.
Best wishes,
Customer Care
Absolutely amazing customer service
Absolutely amazing customer service! Such lovely ladies so helpful!
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sweaty Betty
Hey,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from our team and that your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Brilliant
Brilliant. Jade was incredibly helpful and finding me different options and sizes and suggesting things. Couldn’t have asked for a better service. And I love the products!
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sweaty Betty
Hi,
Thank you for your feedback. We are glad to hear that Jade was able to help find you some options and assist with sizing and that you love our products!
Your lovely comments will be passed onto our Customer Care team 😊
Best wishes,
Customer Care
Great efficient service from Madeline…
Great efficient service from Madeline on the chat bot
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sweaty Betty
Hi there,
Thank you so much for taking the time to share your lovely feedback with us!
We’re delighted to hear that you received excellent support from Madleline on Live Chat and that your query was resolved quickly and efficiently. Providing friendly, responsive service is really important to us, so it’s great to know this came through.
We’ll be sure to pass on your kind comments to Madeline, and we look forward to helping you again in the future.
Best wishes,
Customer Care
Excellent customer service
I was hesitant about spending a bit more on sportswear than normal, but ordered 4 pairs of leggings to see what the fuss was about. The quality was a world away from what I was used to and I decided to keep all 4 pairs until I noticed a hole in one of the seams. I contacted customer services but was unable to find my order number (must have deleted the email). Gemma K was straight on it, found my order, confirmed the issue and immediately sent out a new pair along with simple instructions for returning the faulty ones. She was quick, clear, polite very helpful. Brilliant customer service.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sweaty Betty
Hi there,
Thank you so much for taking the time to share your lovely feedback with us!
We’re delighted to hear that you received excellent support from Gemma K on Live Chat and that the issue with your leggings was resolved quickly and efficiently. Providing friendly, responsive service is really important to us, so it’s great to know this came through.
We’ll be sure to pass on your kind comments to Gemma, and we look forward to helping you again in the future.
Best wishes,
Customer Care
Great customer care service
Great customer care service. A problem with my order was swiftly sorted and I am very happy to receive everything that I wanted with no fuss.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sweaty Betty
Hey,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from the team and that your order issue was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
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