Dimplex Lerwick brass electric fire was ordered on Monday afternoon and was delivered on Wednesday afternoon of the same week and also was the lowest price available with no delivery charge involved... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I found the website easy to use and lots of information to help me choose the right product. Delivery was excellent, well packed and installation instructions. The fire was a bit expensive but I u... Se mere
I am so pleased with the fire surround and suite, it looks beautiful and really sets off my lounge. Ordering was straightforward and I was kept updated about delivery. It came on time and was handled... Se mere
Cracking company to deal with, competitive pricing and great choice of products. 4* due to delivery men who didn't hang around for me to check product, the driver was lovely but drop off chap was ta... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
UK's largest supplier of wood burning stoves, multifuel stoves, log burners, electric stoves, gas stoves, oil stoves, cast iron stoves, woodburners, chimney liners, room heaters and range cookers, range cookers and fireplaces. Along with indoor and outdoor furniture, BBQs, Pizza Ovens, outdoor heating and much more online at discount prices. A Virgin Fast Track 100 company
StovesAreUs
Skrevet af virksomheden
- Free UK Delivery
- For all orders over £100 we offer a fantastic free delivery service to all UK mainland addresses.
- Free Next Day Delivery*
- FREE next day delivery service in England & Wales on selected stoves where next day delivery is shown on the product. This service is only available on weekday orders from Monday to Thursday up to 10am. This service is a 9am - 5pm service.
- Safe and Secure payment options
- All payment options are secured by industrial level security methods. All major cards accepted. Payments are also accepted through PayPal
- 30 Day Money Back
- Feel comfortable in the fact that you can order any of our online products and within 30 days send them back to us if you do not like them, and get a full refund.
- Free Two Man Delivery
- Two man delivery is available on Range Cookers from selected manufacturers. The delivery team will take the product into your property and remove the packaging.
- Showroom
- We're not just an internet company, we're also a bricks and mortar retailer. We have a well-stocked showroom in Huddersfield in Yorkshire with a great selection of products to view.
Free Delivery
Free Mainland UK Delivery
Free delivery available to mainland UK
Kontaktoplysninger
Pennine House, Longbow Close, Huddersfield, Storbritannien
- 01484 940 111
- online@stovesareus.co.uk
- www.stovesareus.co.uk
4,6
Fremragende
7 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 90 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
No idea on product - still absent!
We ordered a fire surround, hearth and fireplace chamber.
I’d love rate the products but due to ongoing delays with dispatch and delivery they still haven’t arrived.
Ive given two stars as so far all I can comment on is the response times to my enquiries.
I’ve had over 11 texts from the courier today advising it will be with me in at allotted times (first one at 8.44am). It’s now 9pm and nothing. After waiting in all day to receive delivery, this is frustrating. The item stated 2 weeks delivery, it’s been over 4 with builders/flooring men waiting to fit.
3. september 2026
Besvarelse fra StovesAreUs
Good morning. Thank you for your review.
It was nice speaking with you earlier today, and we’re pleased to have your delivery booked in for Monday morning.
We completely understand your frustration with the delays and sincerely apologise for the inconvenience caused. Hopefully, once you’ve received your goods, you will consider updating your review.
Thank you again for your patience
Many thanks
StovesAreUs
Good quick service
Ordered a stove, had quick replies to my emails and the delivery went smoothly
2. september 2026
Illegally ignored consumer rights – Forced into a Section 75 claim
I am writing this review to warn others about the appalling customer service and illegal business practices of Stoves Are Us. I purchased an Evonic Welford 1350 fireplace from them in October 2025, which arrived inherently faulty.
Under the Consumer Rights Act, my contract was strictly with Stoves Are Us as the supplier. Instead of fulfilling their legal obligations, they completely shirked their responsibility and passed me back to the manufacturer for a repair. In February after two failed repair attempts by Evonic, I formally requested a replacement fire. This request was completely ignored by Stoves Are Us, leaving me with a defective product and no resolution. With no other option left, I had to contact my bank to initiate a Section 75 claim to recover my money. Disgracefully, Stoves Are Us even ignored two separate pieces of correspondence from my bank during the investigation. Because of the company's total failure to respond, the bank quite rightly ruled in my favour by default and reimbursed my money in full.
Stoves Are Us showed a complete disregard for UK consumer law and zero respect for their customers. If you buy from them and something goes wrong, expect to be abandoned. Avoid this company at all costs.
3. september 2026
Uopfordret anmeldelse
I was told 2 to 4 weeks delivery it…
I was told 2 to 4 weeks delivery it took 3 days very quick 5 stars and the price was the cheapest i am very pleased thank you,
2. september 2026
Cracking company to deal with
Cracking company to deal with, competitive pricing and great choice of products.
4* due to delivery men who didn't hang around for me to check product, the driver was lovely but drop off chap was tad moody (maybe the hot weather was bothering him) 😁😎
Ordered de longhi all gas range cooker ... can't review that yet as still not installed but it looks amazing !!
2. september 2026
Great price great fire great service no…
Great price great fire great service no more to say all as expected
2. september 2026
Excellent experience from start to…
Excellent experience from start to finish, "Stoves are us" price matched the price of the stove, which I had seen on another online retailer. Extremely great communication and delivery was seamless. Thankyou very much for such great customer care. I would highly recommend this company.
2. september 2026
We bought a mantelpiece from this…
We bought a mantelpiece from this company. It’s for a multi fuel fire, so we opted for the non combustible. It’s beautiful looks so realistic, came within 2 days and the delivery man even opened the box on the van so I could check I was happy with colour, style etc. A brilliant company to deal with, good product, competitive prices. Would definitely recommend
1. september 2026
Pleased with the quality but there was…
Pleased with the quality but there was a slight damage on the lower rear left side but decided I could not dis-assembly the container and return it.
1. september 2026
Excellent customer service on the phone…
Excellent customer service on the phone and online
Was kept informed of the delivery date/time throughout
1. september 2026
Excellent Company to deal with goods…
Excellent Company to deal with goods delivered on time
27. august 2026
I am impressed with my experience of…
I am impressed with my experience of the delivery service and condition of my stove after delivery.🙂 Having completed the set-up, I am now enjoying the very cosy effect of fire .....
without the effort or mess of building a fire esch day. Wondetful! Highly recommend!
27. august 2026
Marble and granite fireplace
Helpful office staff, good delivery experience. No damage. Self installed easily with some help due to weight
12. august 2026
Hi all
Hi all
Im so happy about quality of the product and so happy as well for service they provide.
Delivery been within 3 working days
26. august 2026
Ordered on Wednesday arrived on Monday…
Ordered on Wednesday arrived on Monday can’t expect much better than that
28. august 2026
Arrived quick and most of all not damaged
Arrived quick and most of all not damaged!!!
Definitely purchase again from you guys
💥💥💥💥💥.
28. august 2026
EASY PROCESS
Easy to order online. Great price and super quick delivery with package arriving in perfect condition and email updates at every stage. can't fault that!
2. august 2026
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