StovesAreUs Anmeldelser 

Very disappointing experience with StovesAreUs / FireplacesAreUs.

I purchased a fireplace from this company, but unfortunately it arrived damaged, so I had to return it. I was then told that a replacement would be provided, but I ended up waiting around two months.

I was told that deliveries would resume in September, but nothing happened. I have received no clear information about when my replacement fireplace will actually be delivered. Getting any information from the company has been extremely difficult — they are very slow to respond and, when I manage to speak to someone, nobody seems to know what is happening with my order.

I eventually requested a full refund because I no longer wanted to wait. Unfortunately, even getting my money back has turned into another long and frustrating process. I keep being given different explanations about why the refund cannot be processed, while nobody seems to take responsibility for resolving the issue.

What is most frustrating is that I have had to contact them every single time. There has been no proactive communication or meaningful update from the company.

I have been left without the fireplace I paid for and without my money.

Based on my experience, I would not recommend this company. If something goes wrong with your order, be prepared for a very frustrating process and a serious lack of communication.

Straight forward . arrived straight away. Just could not have been easier thanks.
Carlton Stoves

Really pleased with my experience using StovesAreUs when I bought a Kamado Joe Classic I bbq for my husbands birthday. Very happy with the product, competitively priced and they were happy to price match which reduced the price further. Very efficient customer service support. The item was packaged really well and delivered within two days. Would definitely use this company again.

Fast delivery and kept me informed about progress

High quality product at a very competitive price. Quick delivery. Would use again.

Spent over £900 and parts were missing!
The shell only arrived! Inside completely missing. Emailed customer service and no reply!

Ordered a Straight Magnetic Decorative Flue Pipe Kit & Broseley Heslington Electric Stove

Excellent service and delivery… very pleased with the fire.

Very pleased with the service spoke to a lovely helpful lady in customer service she was so helpful and informative. Only reason I called Wes for a delivery update and she gave me all the info I needed and followed up with an email . Delivery was excellent staff were respectful and friendly. Will definitely recommend

It was exactly like the picture. Good service

We are very pleased with the fire we have purchased from StovesAreUs. The installation was very smooth and the control on the side of the fire makes it so easy to turn on and off..

The electric stove/fire is great worth every penny, But the delivery firm don't do what they say they won't notify you beforehand and they won't ring before they arrive also, they won't take the pallet back with them, but the seller is great would recommend them.

The whole experience was very professional and the delivery was very prompt. Very satisfied.

Friend and helpful driver

The umbrella we purchased was a good price and delivered on time, I had reason to contact them as some of the fixings were missing. They responded quickly and we received the fixings a few days later. Overall very happy with the service and would definately recommend

All great. Excellent packaging and delivery.

You did exactly what you promised

Well good folks, I will tell you the sequence of events and you can decide if you would like to place an order and trust your hard earned cash to this company. Looking for Dimplex Opti V electric fire (£1165.00) saw an ad advising 5% discount if you order over bank holiday weekend will delivery by 7th September. Went online paid the money over on 29th August 2026. Received confirmation from them advising sit tight relax. However, after 4 days hadn't had update so contacted them by email for update, received return email advising will contact Dimplex immediately for their update, but advised had received a high number of enquiries the usual excuses etc. I then telephoned Stoves R U to get a clearer picture as the promised dated of 7th September for delivery looked very doubtful. Was advised they will ring Dimplex immediately and update, which they did. Dimplex apparently advised them all orders would be despatch that day or the day after (today 4th September) when pushed for a more definitive timescale about my order, wasnt forthcoming just a general all orders to be depatched. It was also pointed out to me well, you did order over a bank holiday and we dont work Saturday or Sunday and we do say 5 working days, which was all rubbish excuses trying to cover their tracks. Then it would be down to the courier company AIT to make arrangements for delivery. Then I read the reviews for this courier company and did not fill me with confidence. An hour later or thereabouts we receive an email advising Dimplex had now changed the expected order to be available for despatch in the next 2/3 weeks then our contact would be this same courier company with the not so great feedback. At this point we cancelled the order, the promise of delivery by next Monday was obviously not true. The claim is still on their website for delivery of this particular fire by Monday 7th September. Was also advise had to wait 3-5 days for confirmation, not sure what the confirmation is required for. At this point, fairly aggrieved that we had been duped into purchasing something they did not hold stock for rang Dimplex direct. The apologised for this but explained our issue is with Stoves R Us and could not get involved. Luckily we had the forethought to place the order using the guarantee of our credit card. They gave us another company WEST COUNTRY FIRES, to contact based in Southampton, which we did yesterday at approximately 4pm. Spoke with Danni, lovely lady. Took our order confirmed by email, booked courier for Monday and delivery to Scotland by next Thursday and cheaper than Stoves R Us. We await our refund, and now on to advise trading standards of our treatment by them. So as I say you decide if this is the company you wish to trust your cash with.

The stove I bought was great but beware that they don’t deliver to your door , they leave it on the path, I had to make sure I had my guy there that was installing the stove to get the stove into my house as I would never have been able to do this on my own

ordered an electric fire on Tuesday 1st September.. delivered on Thursday 3rd September...fitted by me same day.. excellent service from the company and more than pleased with the fire..

We ordered a fire surround, hearth and fireplace chamber.
I’d love rate the products but due to ongoing delays with dispatch and delivery they still haven’t arrived.
Ive given two stars as so far all I can comment on is the response times to my enquiries.
I’ve had over 11 texts from the courier today advising it will be with me in at allotted times (first one at 8.44am). It’s now 9pm and nothing. After waiting in all day to receive delivery, this is frustrating. The item stated 2 weeks delivery, it’s been over 4 with builders/flooring men waiting to fit.