Great service after I lost both by pairs of reading glasses. My new sets came through far quicker than normal thanks to staff noting urgency required
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was looked after by Hillary at the Botany, Auckland store. It was Hillary who helped me two years ago and was I fortunate to have her look after me again. Hillary is a tremendous asset to Spec... Se mere
Virksomheden har svaret
I like using this self order service even though I may not use it often. I like how it stores what I've previously ordered, as I have terrible with my memory of the necessary measurements of the cont... Se mere
Virksomheden har svaret
Excellent service all round right from the minute you step inside the store at Botany town centre, staff welcomed you and listened to your needs. Optometrist and supervisor gave excellent service,... Se mere
Virksomheden har svaret
4,5
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Specsavers
Hi John, thanks for reaching out. We have one of the most stringent quality testing regimes in the world, and have always prided ourselves on making quality eyewear affordable Australia-wide. The cost of our glasses does factor in tax, business costs, the logistics from our warehouse, lab and then into store. We make sure that we offer a range of different promotions for customers, and we pride ourselves on providing the best value for our customers that we can! I hope that helps answer your question - thanks, The Specsavers Team!
Friendly and welcoming
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Specsavers
Thanks for the lovely review!
Brought expensive titanium frames
Brought expensive titanium frames, metal broke from just cleaning the lenses, I had them 2 yrs and 2 months, they said the warranty is only 2 yrs, so l said consumers guarantee, they were not interested, this was at the Timaru branch, they said it was down to the manufacturer, yet I said but u purchase them for us, and we rely on you picking good quality stuff. Won’t be going back. The lady was very blunt.
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Specsavers
Hi Darren, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team
Greeted at reception with very…
Greeted at reception with very friendly, courteous, and smiling staff makes you at ease. Optometrist lady was very informative regarding my eye care at the Westfield Riccarton store.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Specsavers
Thanks Rhondda!
Besvarelse fra Specsavers
Thank you for your review!
Great service and value
Great service and value. I ordered both contacts and glasses and are really happy with both products
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Specsavers
Thank you, Helen!
Cool optometrist
The optometrist - Chris Boyle- was excellent. Professional, but not stuffy or overly formal.
He had great explanations. A lot of the technical aspects went above my head. But he was super respectful and kind taking time to describe things in a way I understood.
Cool guy. Second time I’ve been seen by him. Would hope to see again.
Got my favourite titanium frames again.
Glasses were ready to collect in 8 days. Now seeing in 4K. Too easy.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Specsavers
Thanks Risheen!
Great service lovely person who fitted…
Great service lovely person who fitted my glasses overall a very nice experience
26. juli 2026
Uopfordret anmeldelse
Besvarelse fra Specsavers
Thanks Linda
I was seen promptly & the Optometrist…
I was seen promptly & the Optometrist was very efficient.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Specsavers
Thanks Maree!
Was seen immediately with the problem…
Was seen immediately with the problem of a sore eye which turned out to be a stye
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Specsavers
Thank you, Judy!
Besvarelse fra Specsavers
Thank you, Rachel! We're happy to hear it!
The eye check this time was 'rushed'
The eye check this time was 'rushed' ! May be because they were very busy when I came. I felt like being treated as a product instead of a human being ! Plus they messed up one of my eyeglasses ! They gave me the wrong color and the other glass was very loosed ! (had to be adjusted 3 times !) Haven't really worn it yet, so don't know how they will perform. Will give an update some other time. I am considering going to other store next time. Profit before their customers' needs ! NOT recommended !
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra Specsavers
Hi Lia, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team
Great Service and understanding from…
Great Service and understanding from the staff and no problem with the order.
6. juli 2026
Besvarelse fra Specsavers
Thank you, Diane!
The optometrist efficient and knowledgeable
The staff were all helpful, the optometrist efficient and had good listening skills, offering me what I need to make my work/life use of glasses user-friendly and the links to shop staff relevant.
I appreciated the shape tip for my face.
I would like to see an option for the updated lenses to be slipped into my current frames without the hefty price tag, however costs are astronomical in many areas these days.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Specsavers
Thank you, Debra!
The staff were very helpful and friendly
The staff were very helpful and friendly
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Specsavers
Thanks for your amazing review!
Great service at Specsavers Chartwell
Good people who treated me professionally and kindly
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Specsavers
Thanks for your amazing review!
Besvarelse fra Specsavers
Thanks Kylie!
senior people…
I disliked the fact that senior people are disadvantaged to being tested under the so-called health and safety issues. It appears one chair fits all is not appropriate.
Plus I booked for an eye test but felt I had no option to complete a hearing test
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Specsavers
Hi Judith - thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.com.au/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team
Very friendly professonal staff great…
Very friendly professonal staff great affordability
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Specsavers
Hi Glen, thanks for the lovely review!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.